Blk Swan Kitchen Hub Downtown Burlington

Horrible customer appreciation.. rude bar manager, rude bartender.. no respect for nice, decent respectful customers. Fights breaking out because men are over-served and women are disrespected… so disappointed and disgusted with this establishment.. will never go back. Shame on you

Beautiful restaurant, delicious menu and a gorgeous atmosphere! Perfect place to have fun and meet up with friends, downtown Burlington. Upstairs there are some really great events: Yuck Yuck’s, Jazz Night, Psychic Medium Reading Events and more… Very fun! Highly recommend!!

Exorcist is ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Wings

Unprofessional and dishonest staff. The food is not good to put it bluntly and the service is horrible. The only upside is the bands and the people in the bar. They also have a gambling racket running through the week upstairs. Will never be visiting this location again.

Atmosphere: 3

Food: 1

Service: 1

Not going to waste my time writing a long review on this place. (Although my time there was a joke) If I owned that place I’d be embarrassed. Hire new waitresses that care for there costumers and bartenders that aren’t rude and drinking on the job! (One was pretty intoxicated)

Atmosphere: 1

Service: 1

I'll don't come back never ever

Atmosphere: 2

Food: 1

Service: 1

We were blown away. Amazing place to play, meet great people and enjoy an awesome meal

Atmosphere: 5

Food: 5

Service: 5

Delicious food, best-in-class service, and outstanding atmosphere. The patio is where it's at. Cheers.

Atmosphere: 5

Food: 5

Service: 5

Great place to have a good time. Staff is friendly and professional. There’s a patio to enjoy the fresh air and the inside is cozy. A band named Jammers Waffle House had the place up and dancing. The food was good, drinks great and atmosphere really fun. It’s great to get up and dance! Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nachos

Wheelchair accessibility: Ramp at side of patio area

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef Yorkie Bowl, Fish and Chips, Chicken Wings

I liked this place a lot specially the patio in night with the lights on. We ordered swan tacos, nachos and Thai chicken lettuce wraps. Everything was great, delicious.

Atmosphere: 5

Food: 5

Service: 4

Amazing time, garlic bread was terrific and the chicken tendies were bomb.

Will be back !!

We were not sure how this would go over. We had been to Wendall Clark's many times and the change felt strange. But we were very happy with the Blk Swan. The place is clean and fresh, the staff were delightful and the food although not perfect, was very good indeed. I am changing my review. I am sitting in here right now and had a request. The one gentleman working here (I use the term loosely) that we asked, berated us and talked to us like a piece of garbage while sounding condescending. I do not like that. Servers are not at fault here. They are nice. So is the food. But that really, really ticked me off and spoiled my dinner.... But on the positive, Naomi is a fantastic server! Awesome job and thanks!

Atmosphere: 2

Food: 4

Service: 5

Food is usually quite good. Great selection of beer. Staff is hit and miss, sometimes great and sometimes not. But always a crowd, people certainly seem to like it. Hard to seat a larger group though. Patio is awesome when the weather is good.

Atmosphere: 4

Food: 5

Service: 3

I ordered chicken fingers and fries. the fries were okay and the chicken fingers were great. I went with a couple friends. I came late, and my friends had wanted to sit outside and the waitress, who’s name we did not catch as she didn’t let us know, said she was not serving them outside. She did not greet me when I came to the table and took a while to grab me a menu. She eventually gave me my food when it came and walked away. She did not check in on us once or ask how the food was. Once leaving, I did not add a tip. I always leave my tips based on service, and she was not a good server at all. She was hovering over me while I was paying, and confronted me when I pressed no tip. My bill was only $22. She said there was no excuse for not including a tip and that she was doing me a service. I explained that I came late and she did not demonstrate the qualities that deserved a tip. My friend ended up tipping 18% because of her outrageous and unprofessional attitude towards my choice of tip. Especially after what she said to me, she was certainly undeserving of a tip. This lady was older with blonde hair and black eyeliner. I am unhappy with my experience. As someone who works in customer service, I understand the value of customer service. I won’t be returning.

Atmosphere: 2

Food: 3

Service: 1