don’t order ur iced brown sugar shakens from this this location, they can never get it right. Ordered two today and both were extremely bitter and were thrown out, $14 down the drain
Angie Zumba Queen Chirinos
The drive-through location at Highway eight fiesta Plaza is the closest for me in the Stoney Creek area and the stuff are always attending with the smile in a positive way.
mary ward
Great atmosphere and very friendly staff! Thanks Lexy for your great service today!
lee jasutis
You can't get a free water cup and I was so thirsty walking around all day I just wanted a small cup of water this Starbucks sucks don't ever come here
Olga Onishchenko
The worst experience I’ve ever had!!!
I love Starbucks, but this location is something… I’d never go back there again!
Dirty!!! Look at my cup! I ordered MATCHA 🍵 why is it brown??? I was watching the whole process and was disgusted.
To addition super Slow! And they did something but not matcha latte! It was slightly colored oat milk in my cup.
Horrible and indifferent stuff in this location!
S B
very slow service and there was no line up. barely any seats.
Ioana Popovici
I come here once a week, every week. I come in with my dog in a stroller and nobody has ever complained except this lady Lexy. Not only does she always have something to say, I have seen her allow other dog owners with their pups, meanwhile she has something to say to me. No other starbuks employee has ever said anything about my contained well behaved dog, except her.
Aesthetic Stickers CO.
worker with blonde hair her name was sarah she was very very rude and super unpleasant to order from we had asked if they could make a small modification to our drink she said no (other workers have said yes every time) and we sat back down and she yelled across the room at us when it didn’t even concern her. Every other starbucks worker i’ve had has been great however she was just awful
Marcela Sarmiento
The display products have green mold. I understand they are only for display, not for sale, however I don’t think they should display a product that has fungi on it. I discretely mentioned that to the cashier, assuming they haven’t noticed and they will appreciate my observation. They said “yes, we know. That is not for sale… Next”
Sarah Lynn
Normally I have no problems here, I mobile ordered a drink prior to going got there noticed it wasn't ready, no big deal they were busy, 10 minutes goes by and I ask the batista if she has a mobile order for me, instead of checking that it wasn't already made and taken by someone or checking if it was on the thing coming all I get from her is a I'm sure it's coming in a sparky voice, I then waited ANOTHER ten minutes after that point for the drink to be made wrong and get corrected. Overall today was not a good experience !
Honestly, Starbucks is already expensive, but then to get a drink made wrong is ridiculous.
Caffè macchiato (Italian: [kafˈfɛ mmakˈkjaːto]), sometimes called espresso macchiato[1][2] and often shortened to just macchiato in English, is an espresso coffee drink with a small amount of milk, usually foamed.
Not one part espresso and two parts milk
Food: 1
Service: 1
Rue K (ArcticTryze)
It's a good location, but can the staff please check their mobile orders??? I place an order 10 minutes in advance as I get off my break, but have to wait an extra 6 mins before asking if my order was even started. Which it wasn't. They check mobile orders for drinks quite often, but they never seem to check mobile orders for food.
Edit: I wrote this review while I was still waiting, and I asked for a Siracha sauce, and the male barista didn't acknowledge me and went to serve another customer. Then the female Barista didn't even look at me nor acknowledge that I even asked, so I repeated myself and the lady said: "Yeah I heard you." I'm sorry I didn't even know if I was acknowledged or not, but you didn't have to respond in a rude tone. I didn't get a sorry or thank you, and I didn't say anything other than ask about my order. After finally getting my full order, I said thank you and they didn't acknowledge me again.
This happened on Wednesday December 11th at 7:30 PM EST. There weren't many people in line, and people who ordered after me were getting their orders looked after before mine, so I had to ask about mine, which they hadn't even noticed until then. Extremely disappointed, as I've come to this location plenty of times, and it's not the first time this has happened to me..
Atmosphere: 4
Food: 4
Service: 1
Taylor Vanheukelom
These hours aren't accurate!! It says they are open until 9 on Saturdays, on the Starbucks app as well. Just went there, closed and doors locked. I finally decide to look up the Burlington centre website directory for the Starbucks, completely different hours. Says closed at 7. Total BS.
Atmosphere: 4
Food: 4
Service: 4
Laura
They do not serve a brewed decaf coffee. Had to pay 5$ for a decaf americano as they have no other decaf options. Also why is a pour over 5$! That is ludicrous it’s basically a brewed plain coffee nothing special and it’s 5$ with no other decaf options. Very disappointing and will not be going back to Starbucks. Older woman at the register was also very rude about it. I ordered a decaf with cream and she barks back a decaf what, I reply a brewed decaf and she just said no we don’t do that. Very rude and unhelpful customer service. Later I checked on the app and realized they do actually have brewed decaf on the app, so if I had placed a mobile order I could have ordered a brewed decaf for 2.95$ instead of a rude employee lying to me and then having to ordered a 5$ americano. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Sam Lauricella
Most staff (not all) are just plain miserable and dismissive. I’ve probably ordered here 10 times just for convenience sake and even when saying thank you for my order, they can’t even be bothered to acknowledge or respond. On more than one occasion food items are cold and missing condiments or the wrong drink gets made. I’ll recommend the fairview st location instead of this one to anyone who’s interested from now on
don’t order ur iced brown sugar shakens from this this location, they can never get it right. Ordered two today and both were extremely bitter and were thrown out, $14 down the drain
The drive-through location at Highway eight fiesta Plaza is the closest for me in the Stoney Creek area and the stuff are always attending with the smile in a positive way.
Great atmosphere and very friendly staff! Thanks Lexy for your great service today!
You can't get a free water cup and I was so thirsty walking around all day I just wanted a small cup of water this Starbucks sucks don't ever come here
The worst experience I’ve ever had!!!
I love Starbucks, but this location is something… I’d never go back there again!
Dirty!!! Look at my cup! I ordered MATCHA 🍵 why is it brown???
I was watching the whole process and was disgusted.
To addition super Slow! And they did something but not matcha latte! It was slightly colored oat milk in my cup.
Horrible and indifferent stuff in this location!
very slow service and there was no line up. barely any seats.
I come here once a week, every week. I come in with my dog in a stroller and nobody has ever complained except this lady Lexy. Not only does she always have something to say, I have seen her allow other dog owners with their pups, meanwhile she has something to say to me. No other starbuks employee has ever said anything about my contained well behaved dog, except her.
worker with blonde hair her name was sarah she was very very rude and super unpleasant to order from we had asked if they could make a small modification to our drink she said no (other workers have said yes every time) and we sat back down and she yelled across the room at us when it didn’t even concern her. Every other starbucks worker i’ve had has been great however she was just awful
The display products have green mold. I understand they are only for display, not for sale, however I don’t think they should display a product that has fungi on it. I discretely mentioned that to the cashier, assuming they haven’t noticed and they will appreciate my observation. They said “yes, we know. That is not for sale… Next”
Normally I have no problems here, I mobile ordered a drink prior to going got there noticed it wasn't ready, no big deal they were busy, 10 minutes goes by and I ask the batista if she has a mobile order for me, instead of checking that it wasn't already made and taken by someone or checking if it was on the thing coming all I get from her is a I'm sure it's coming in a sparky voice, I then waited ANOTHER ten minutes after that point for the drink to be made wrong and get corrected. Overall today was not a good experience !
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Honestly, Starbucks is already expensive, but then to get a drink made wrong is ridiculous.
Caffè macchiato (Italian: [kafˈfɛ mmakˈkjaːto]), sometimes called espresso macchiato[1][2] and often shortened to just macchiato in English, is an espresso coffee drink with a small amount of milk, usually foamed.
Not one part espresso and two parts milk
Food: 1
Service: 1
It's a good location, but can the staff please check their mobile orders??? I place an order 10 minutes in advance as I get off my break, but have to wait an extra 6 mins before asking if my order was even started. Which it wasn't. They check mobile orders for drinks quite often, but they never seem to check mobile orders for food.
Edit: I wrote this review while I was still waiting, and I asked for a Siracha sauce, and the male barista didn't acknowledge me and went to serve another customer. Then the female Barista didn't even look at me nor acknowledge that I even asked, so I repeated myself and the lady said: "Yeah I heard you."
I'm sorry I didn't even know if I was acknowledged or not, but you didn't have to respond in a rude tone.
I didn't get a sorry or thank you, and I didn't say anything other than ask about my order.
After finally getting my full order, I said thank you and they didn't acknowledge me again.
This happened on Wednesday December 11th at 7:30 PM EST. There weren't many people in line, and people who ordered after me were getting their orders looked after before mine, so I had to ask about mine, which they hadn't even noticed until then. Extremely disappointed, as I've come to this location plenty of times, and it's not the first time this has happened to me..
Atmosphere: 4
Food: 4
Service: 1
These hours aren't accurate!! It says they are open until 9 on Saturdays, on the Starbucks app as well. Just went there, closed and doors locked. I finally decide to look up the Burlington centre website directory for the Starbucks, completely different hours. Says closed at 7.
Total BS.
Atmosphere: 4
Food: 4
Service: 4
They do not serve a brewed decaf coffee. Had to pay 5$ for a decaf americano as they have no other decaf options. Also why is a pour over 5$! That is ludicrous it’s basically a brewed plain coffee nothing special and it’s 5$ with no other decaf options. Very disappointing and will not be going back to Starbucks. Older woman at the register was also very rude about it. I ordered a decaf with cream and she barks back a decaf what, I reply a brewed decaf and she just said no we don’t do that. Very rude and unhelpful customer service. Later I checked on the app and realized they do actually have brewed decaf on the app, so if I had placed a mobile order I could have ordered a brewed decaf for 2.95$ instead of a rude employee lying to me and then having to ordered a 5$ americano. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Most staff (not all) are just plain miserable and dismissive. I’ve probably ordered here 10 times just for convenience sake and even when saying thank you for my order, they can’t even be bothered to acknowledge or respond. On more than one occasion food items are cold and missing condiments or the wrong drink gets made. I’ll recommend the fairview st location instead of this one to anyone who’s interested from now on
Atmosphere: 1
Food: 4
Service: 1
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