I ordered an assorted sub on Uber Eats and I was so disappointed. They barely put any veggies at all. You can literally count the pieces of lettuce.
alex greco
Owner was super nice and helpful. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Samet Yildiz
I used washroom as a customer. It took 5 minutes which is normal. Manager talked really bad place was crowded. I feel terrible because of him.
Atmosphere: 1
Food: 1
Service: 1
Jen
First time coming into this location on a Sunday. Not sure if they are lacking employees, but no greeting when a customer walks in. So im just standing here waiting while the only worker is working on a bigger order. Only here to redeem a birthday vouchers, but i see why this location has a low rating
Atmosphere: 1
Service: 1
Shannon M
I’ve been coming to this Mr. Sub location because my family likes Mr sub for over 20 years and I genuinely want to support Canadian-owned businesses over larger chains. That said, after my most recent visit, that changed.
I placed a buy-one-get-one seafood sub order through Uber Eats and gave over 20 minutes before arriving for pickup. When I got there, the subs still weren’t ready — which I was understanding about though I did note it to them. But when I asked if they could add a bit more seafood, I was met with a curt, “It’s one scoop,” as though that was non-negotiable. I then politely asked if they could at least spread the seafood more evenly, since one side of the sub had barely any filling. While they did it, the tone and body language made it clear my request wasn’t welcome.
I mentioned that another Mr. Sub I’ve visited made the sub better — simply because they were a little more generous with the seafood. That location didn’t give attitude and didn’t make a big deal over a small bit of seafood. Instead of taking that as helpful feedback, the staff member told me, “Well, go to them next time.” I explained that location is too far, and was told, “Well, you got a buy-one-get-one” as if that justified cutting corners on quality and offering poor customer service.
All of this happened in front of other patrons, and it left me feeling uncomfortable and dismissed. Only reason I didn't give the old lady attitude back is because people like that are not worth my energy and I know Google reviews hurt more.
What i found interesting is the, after checking the reviews, it’s clear I’m not alone. Many others have shared similar concerns — from minimal portions to poor service and an attitude. There’s clearly a pattern that needs addressing.
And a note to the person responding to Google reviews: instead of repeatedly asking people to message you on Facebook, maybe start speaking directly with your staff about how they’re treating customers. When someone gives feedback like I did, especially when comparing to another location, the right response isn’t sarcasm or defensiveness. A better approach would be, “What did they do differently?” and a willingness to improve the experience here.
I’ll still return for my parents — As for me, I’ll be supporting locations that understand that every customer, promotion or not, deserves basic courtesy and quality service.
Atmosphere: 2
Food: 3
Service: 1
Pokemon Elite
You guys make the perfect sub. I dont know how you do it. But I love it thanks
Atmosphere: 5
Food: 5
Service: 5
Amirabbas Heydary
THE MOST FRIENDLIEST PLACE I HAVE EVER SEEN
Atmosphere: 5
Food: 5
Service: 5
Lawen Lion
Its to slow i cant understand why only one work here.
danielleholmanloves
Went to get a pizza sub and instead of pizza sauce the guy put marinara sauce and when I called to try and get a new sub no one answered the phone
Atmosphere: 1
Food: 1
Service: 1
Ermes “Mopar” Blarasin
Great place to stop for a meal day or night. Great food, great staff and the owners are sweethearts.
Two scoops of seafood for a foot long is just unrealistic!! Get that looked into I will never return here
Atmosphere: 3
Food: 1
Service: 3
Becki
Great Spot! Both Bernadette and Ester are lovely ladies who do a wonderful job with care 🖤
Atmosphere: 5
Food: 5
Service: 5
Hussain A
Extremely dissapointed. First time visiting this store because i was visiting the area. I go inside and thought id get a sub combo. Theres a lineup of around 3 people so I thought lets use the washroom. As im walking towards the washroom the lady making the subs shouts at me and says the washroom is for paying customers only in a rude tone. I asked her why she was assuming that I wont buy anything. At theat point another Indian lady from the back (persuming manager) starts getting hostile and aghressive with with me. Saying that "people" like me take advtantage of using the bathroom and not buy anything and when told not to wrote dishonest google reviews. Why discriminate someone and assume the worst? Is this any way to talk to a customer? Both their tones and their presumptions about me were very disrespectful. All I asked in return is: why are you assuming?? Why would i walk into the restaurant if i didnt want to buy a sub? Dont I have the right to use the bathroom if im waiting in a long line and i need to go? This customer service is unacceptable. Imagine if they are talking this way to me for this situation, how would they talk to people when they want a little extra lettuce, or sauce on their sub??? I left respectfully without being rude to anyone. I later went to a different mr.sub location and told them what happend and they said there isnt anything wrong with people using our washrooms and said go ahead no problem. And i wasnt even a regular person i was about to buy a sandwich... If your company accepts this kind of disrespect for customers I wont ever be visiting your franshise again. Very dissapointed!
Atmosphere: 1
Food: 1
Service: 1
AL
Pretty tasty subs. Had the assorted combo and the vegetarian meatball subs. Both were quite good. Staff was friendly and the inside of the establishment was clean.
Atmosphere: 4
Food: 4
Service: 5
MS G
The staff is great and make beautiful (not messy) sandwiches. We have tried other locations, but this one is the best! We have been going here for years!
I ordered an assorted sub on Uber Eats and I was so disappointed. They barely put any veggies at all. You can literally count the pieces of lettuce.
Owner was super nice and helpful. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
I used washroom as a customer. It took 5 minutes which is normal. Manager talked really bad place was crowded. I feel terrible because of him.
Atmosphere: 1
Food: 1
Service: 1
First time coming into this location on a Sunday. Not sure if they are lacking employees, but no greeting when a customer walks in. So im just standing here waiting while the only worker is working on a bigger order. Only here to redeem a birthday vouchers, but i see why this location has a low rating
Atmosphere: 1
Service: 1
I’ve been coming to this Mr. Sub location because my family likes Mr sub for over 20 years and I genuinely want to support Canadian-owned businesses over larger chains. That said, after my most recent visit, that changed.
I placed a buy-one-get-one seafood sub order through Uber Eats and gave over 20 minutes before arriving for pickup. When I got there, the subs still weren’t ready — which I was understanding about though I did note it to them. But when I asked if they could add a bit more seafood, I was met with a curt, “It’s one scoop,” as though that was non-negotiable. I then politely asked if they could at least spread the seafood more evenly, since one side of the sub had barely any filling. While they did it, the tone and body language made it clear my request wasn’t welcome.
I mentioned that another Mr. Sub I’ve visited made the sub better — simply because they were a little more generous with the seafood. That location didn’t give attitude and didn’t make a big deal over a small bit of seafood. Instead of taking that as helpful feedback, the staff member told me, “Well, go to them next time.” I explained that location is too far, and was told, “Well, you got a buy-one-get-one” as if that justified cutting corners on quality and offering poor customer service.
All of this happened in front of other patrons, and it left me feeling uncomfortable and dismissed. Only reason I didn't give the old lady attitude back is because people like that are not worth my energy and I know Google reviews hurt more.
What i found interesting is the, after checking the reviews, it’s clear I’m not alone. Many others have shared similar concerns — from minimal portions to poor service and an attitude. There’s clearly a pattern that needs addressing.
And a note to the person responding to Google reviews: instead of repeatedly asking people to message you on Facebook, maybe start speaking directly with your staff about how they’re treating customers. When someone gives feedback like I did, especially when comparing to another location, the right response isn’t sarcasm or defensiveness. A better approach would be, “What did they do differently?” and a willingness to improve the experience here.
I’ll still return for my parents — As for me, I’ll be supporting locations that understand that every customer, promotion or not, deserves basic courtesy and quality service.
Atmosphere: 2
Food: 3
Service: 1
You guys make the perfect sub. I dont know how you do it. But I love it thanks
Atmosphere: 5
Food: 5
Service: 5
THE MOST FRIENDLIEST PLACE I HAVE EVER SEEN
Atmosphere: 5
Food: 5
Service: 5
Its to slow i cant understand why only one work here.
Went to get a pizza sub and instead of pizza sauce the guy put marinara sauce and when I called to try and get a new sub no one answered the phone
Atmosphere: 1
Food: 1
Service: 1
Great place to stop for a meal day or night. Great food, great staff and the owners are sweethearts.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Two scoops of seafood for a foot long is just unrealistic!! Get that looked into I will never return here
Atmosphere: 3
Food: 1
Service: 3
Great Spot! Both Bernadette and Ester are lovely ladies who do a wonderful job with care 🖤
Atmosphere: 5
Food: 5
Service: 5
Extremely dissapointed. First time visiting this store because i was visiting the area. I go inside and thought id get a sub combo. Theres a lineup of around 3 people so I thought lets use the washroom. As im walking towards the washroom the lady making the subs shouts at me and says the washroom is for paying customers only in a rude tone. I asked her why she was assuming that I wont buy anything. At theat point another Indian lady from the back (persuming manager) starts getting hostile and aghressive with with me. Saying that "people" like me take advtantage of using the bathroom and not buy anything and when told not to wrote dishonest google reviews. Why discriminate someone and assume the worst? Is this any way to talk to a customer? Both their tones and their presumptions about me were very disrespectful. All I asked in return is: why are you assuming?? Why would i walk into the restaurant if i didnt want to buy a sub? Dont I have the right to use the bathroom if im waiting in a long line and i need to go?
This customer service is unacceptable. Imagine if they are talking this way to me for this situation, how would they talk to people when they want a little extra lettuce, or sauce on their sub??? I left respectfully without being rude to anyone. I later went to a different mr.sub location and told them what happend and they said there isnt anything wrong with people using our washrooms and said go ahead no problem. And i wasnt even a regular person i was about to buy a sandwich... If your company accepts this kind of disrespect for customers I wont ever be visiting your franshise again. Very dissapointed!
Atmosphere: 1
Food: 1
Service: 1
Pretty tasty subs. Had the assorted combo and the vegetarian meatball subs. Both were quite good. Staff was friendly and the inside of the establishment was clean.
Atmosphere: 4
Food: 4
Service: 5
The staff is great and make beautiful (not messy) sandwiches. We have tried other locations, but this one is the best! We have been going here for years!
Loading...