Tim Hortons

Name: Tim Hortons
Address: 2687 Kipling Ave, Etobicoke, Ontario, M9V 5G6, Canada
Telephone: (437) 224-5139
Price range: $
Rating: 2.6

$ • Coffee Shops

Hours:
2687 Kipling Ave, Etobicoke
(437) 224-5139

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut chain, has received mixed reviews from its customers. While the restaurant is praised for its neat and clean work environment, friendly staff, and fresh food offerings, some customers have expressed concerns about the quality and service.

One regular customer has noted a decline in customer service and attention to detail, with issues such as poorly mixed Ice Capps, lids not being placed properly, and feeling rushed during their visits. This customer has also encountered an unfriendly employee, which has made it difficult to engage positively. However, the customer has also recognized exceptional employees, such as Tanya, who greet them with a smile and take the time to chat, making them feel valued.

Another customer had a negative experience with an employee who mixed espresso foam with coffee, without asking the customer first. Despite this, the customer still gave the restaurant a full 5-star rating, highlighting the positive aspects such as the best employees and the availability of vegetarian options, dietary restrictions, parking, kid-friendliness, and wheelchair accessibility.

Overall, Tim Hortons seems to offer a generally positive experience, with a focus on fresh and quality products. However, the restaurant could benefit from improved customer service training for its front-line staff to ensure a more welcoming and consistent experience for all customers.