Tim Hortons

Name: Tim Hortons
Address: 2687 Kipling Ave, Etobicoke, Ontario, M9V 5G6, Canada
Telephone: (437) 224-5139
Price range: $
Rating: 2.9

$ • Coffee Shops

Hours:
2687 Kipling Ave, Etobicoke
(437) 224-5139

About Tim Hortons

Tim Hortons, a well-known Canadian coffee and donut chain, has received mixed reviews from its customers. The restaurant is praised for its neat and clean work environment, friendly staff, and fresh food offerings. Customers often mention that the food, including donuts and coffee, tastes fresh and is consistently good. The restaurant also provides vegetarian options, dietary accommodations, parking, is kid-friendly, and wheelchair accessible.

Many customers appreciate the welcoming atmosphere, with staff members being friendly and quick to serve. One visit was marked by a special moment when staff wished a customer’s daughter happy birthday and ensured everything was fresh, making the day memorable. Customers also highlight that the staff can be very sweet and attentive, creating a positive experience overall.

However, some customers have expressed concerns about the quality and service. There have been reports of declining customer service and attention to detail, such as poorly mixed Ice Capps, lids not being placed properly, and feeling rushed during visits. Occasionally, there are issues with employees mixing espresso foam with coffee without asking, but these do not seem to significantly affect the overall positive perception of the restaurant.

Overall, Tim Hortons offers a generally good experience focusing on fresh and quality products. Improving customer service training for front-line staff could help ensure a more welcoming and consistent experience for all guests.