Tim Hortons
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Tim Hortons Reviews
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Went in with a BIG order for a party of 30. Had the pleasure of dealing with Brenda. She was such a pleasure to deal with, flexible and reliable. She had my order ready to go as soon as I came to pick it up. Highly recommend requesting Brenda for wonderful customer service!
Good service.
Hours
| Monday | 4AM - 11PM |
| Tuesday | 4AM - 11PM |
| Wednesday | 4AM - 11PM |
| Thursday | 4AM - 11PM |
| Friday | 4AM - 11PM |
| Saturday | 4AM - 11PM |
| Sunday | 4AM - 11PM |
Tim Hortons in Fenelon receives mixed reviews. Customers praise the welcoming staff, particularly Wanda, Dale, and Lori, who know regular customers' orders and provide excellent service. The location can be busy and difficult to access, with a small drive-through line that sometimes causes traffic on the adjoining street. The food quality has reportedly declined over the years, and some pastries have been described as overpriced and melted, leading to a messy eating experience. However, the staff is generally great, and during busy times, there are enough employees to handle the rush. Customers have also mentioned that the coffee and food are average, but the staff's effort makes a positive difference. One incident involved a staff member quickly replacing a poorly made Café Mocha at no charge, which was appreciated. Despite occasional long lines, the team at this location has been praised for excellent customer service, especially on busy days like holidays. Customers also enjoy the clean store, quick service, and comfortable seating. Recent visits highlighted issues with the French Vanilla coffee, which has been thinner and tasting more like black coffee, though staff have acknowledged the problem and are encouraged to check the machine regularly to ensure consistent quality. Overall, the experience at this Tim Hortons remains positive, with friendly staff making each visit more enjoyable.