Tim Hortons

1720 Innes Rd, Gloucester
(613) 741-8216

Recent Reviews

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Kim Calsbeck

Location has a great selection of food. Staff is friendly and seem to enjoy working here.

Jass Arora

Very nice service special thanks simran

Atmosphere: 5

Food: 5

Service: 5

dya singh

I love this location they have a good service 💯

Atmosphere: 5

Food: 5

Service: 5

Kulpreet kaur

Its very nice to be here every time. They have a good service 👍

Atmosphere: 5

Food: 5

Service: 5

KANNAR

Store is very clean and not too crowded. Staff are nice and polite. Thanks to Sandeep for listening to our concern about the coffee and immediately resolving it. Overall, its good experience.

Atmosphere: 5

Food: 4

Service: 5

Aura Valenzuela

I am very disappointed!

My daughter, who is a vegetarian, ordered an egg wrap, but unfortunately, she realized after her first bite that she had received the wrong wrap—it was a sausage and egg wrap. I had to run and get her some napkins so she could spit out what was in her mouth. After that, I approached a cashier to complain, but she tried to tell me that we had ordered incorrectly. I explained to her that my daughter is a vegetarian and knows what she ordered.

What really frustrated me was that instead of resolving the issue immediately, she argued with me first. Then, she went to check the screen to verify the order. What a surprise! The sandwich maker had made a mistake.

Having worked at Wendy's before, I learned that complaints should be addressed immediately without argument. My daughter’s breakfast was ruined, and all I wanted was the correct order!

The cashier did offer to refund me, but I refused it. This isn’t the first time I have had a bad experience with incorrect orders at different Tim Hortons locations, where staff members often argue with me. It seems to be part of their policy, which is really disappointing. All I wanted was to enjoy a nice morning with my family!
The location was 1150 Blair Rd, Gloucester

Atmosphere: 2

Food: 5

Service: 2

Jagdeep Singh

Amazing service and food

Atmosphere: 5

Food: 5

Service: 5

Roger Gariepy

Once again this location had no espresso machine operational, nor the ability to provide lattes said it wouldn't take a week to repair..terrible customer service

Amogh Marathe

Excellent, friendly, efficient staff... My go to place for everyday coffee... Have never got an order wrong... Clean interiors and washrooms.

Atmosphere: 5

Food: 5

Service: 5

Silas Ashwood

Three cars in front of me all the same, Everybody pulled away and I’m wondering why. It seems that the gentleman working is a new Canadian… And he doesn’t want to do nothing and it seems like all the reviews are saying the same thing

But it seems like his friends are quickly coming to five star the place, even though none of it’s…

Ridiculous service

Atmosphere: 1

Food: 1

Service: 1

Bryan Joubert

I agree with the last recent review, I work down the road and on Monday I was able to order a BLT while I was served by a female. The last two times I went it seems that the two males who work at night just don’t want to do anything… Apparently, they’re out of everything at 3 AM…

So now I have a question for the owner?? How come I’m able to be served on a Monday at 3 AM but the employee today said they don’t do anything at this time?

Like, why are you even open????

I will just stop coming here, Until the owner knows how to hire an employee who knows how to work, I’m not sorry for my comment That it reflects how other customers are feeling

Atmosphere: 1

Food: 1

Service: 1

salwa rzek

Best Tim Hortons 🥰❤️

Atmosphere: 5

Food: 5

Service: 5

Iman Adan

Best experience, service was fast food was fresh!

Atmosphere: 5

Food: 5

Service: 5

Syed Hassan

Good ambiance... Servers were more or less okay... lots of chairs to sit...

Skyler Wolf

Just went through the drive-through for a simple, I had to repeat my order four times.

I actually asked the guy to make me a simple wrap, Bacon, lettuce, and tomato as I actually get this many times during the week.

This evening he says exact words “I don’t want to”

That’s OK I don’t wanna go back there anymore.

Atmosphere: 1

Food: 1

Service: 1

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