Subway

$ • Sandwich Shops, Fast Food

Hours:
370 Stone Rd W Unit 6, Guelph
(519) 836-7827

About Subway

Subway offers a mixed experience. While some customers were disappointed with their orders, others found the service exceptional. The staff was praised for their friendliness, knowledge of the menu, and helpfulness, despite the store being under renovation. Customers appreciated the portion control and the service, with one staff member, Kulbir, being especially noted for being nice, patient, and helpful, including assisting with app discounts and topping recommendations. The staff also went out of their way to help during a last-minute event, providing food early and ensuring everything was a success. Recently, customers have praised the staff for their excellent customer service, with Sahil standing out as a top performer. He made a perfect sub with great care, took the time to mark out orders to prevent mistakes, and was friendly and helpful throughout. Customers say Sahil embodies Subway’s values and creates a positive experience. However, there was an incident late at night where a staff member handled a rude guest politely and professionally when they tried to sit in a closed dining area. Despite the rude behavior of the guest, the staff member remained calm and did her job well, showing patience and respect. Overall, Subway has strong potential for improvement in food quality but continues to shine in customer service, especially thanks to dedicated employees like Sahil and Kulbir.

Customers' Favorites

Subway Reviews

2.5
129 ratings
Restaurantji Rating
5
29%
4
4%
3
3%
2
6%
1
58%
Food
3.0
Atmosphere
2.6
Service
2.5

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Hours

Monday 9AM - 12AM
Tuesday 9AM - 12AM
Wednesday 9AM - 2AM
Thursday 9AM - 2AM
Friday 9AM - 2AM
Saturday 9AM - 2AM
Sunday 9AM - 12AM
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