Ben Thanh Viet Thai Restaurant

Very good

Atmosphere: 5

Food: 5

Service: 4

Ask the lady at the counter to be a polite to customers so arrogant and rude

Service: 1

This place is the best I’ve been going here since I was a little kid the food is yummy i would recommend the pho and spring rolls so yummy!😋😋😋

Atmosphere: 4

Food: 5

Service: 5

The BBQ chicken pho was good, but that's about it.
Spring rolls were too oily, rare beef pho lacked flavor, shrimp was okay, but nothing special.

Atmosphere: 3

Food: 3

Service: 2

The food is delicious and clean. I will come again and invite my friends to come with me.

I have never felt so personally disrespected, undervalued and profiled in a dining establishment. To begin, I have been coming to this restaurant since I was a child and have brought a number of family and friends, and have never experienced this quality of service. I came tonight with my partner to celebrate her graduation and left feeling despondent and discriminated against. I ordered my regular, beef crispy noodles and chicken wings, meals I have enjoyed countless times before. Prior to tonight, the noodles were always well cooked and the beef was tender and flavourful. I was disappointed to see that my noodles were burnt and somehow undercooked at the same time. The beef was chewy, flavourless and grey. I really tried to overlook the inconsistencies of my meal, I even dressed the noodles and tried to stomach a couple bites, only to conclude that the food was inedible. I went on with my meal feeling torn as to how I should proceed. Towards the end of my meal, I spoke up and told my waitress that I was unable to eat, much less enjoy my meal, expecting to be met with courteous customer service and understanding. Instead, she asked if I wanted a to go container. I reiterated that my meal was inedible and I could not in good conscience pay for it. I told her many times that I would pay for the rest of the meal and tip her, but I could not justify paying for the crispy beef noodles as they did not meet the quality of food I have had here many times before. She offered a ten percent discount which I found incredibly dismissive and invalidating. I showed her the food, reinforcing the fact that this was not food that you could serve to customers and she proceeded to offer a fifty percent discount off the noodles. She then took me to the owner, who was unable to communicate with me and therefore did not rectify the situation, taking us back where we started. I told her I totally understood where she was coming from, working in customer service myself, and that I empathized with her but I had to advocate for myself and my partner. Eventually she handed me a receipt that did not include the cost of the noodles, I paid, tipped and left. I used to be able to confidently recommend this restaurant to friends, family and even strangers no matter their social standings but after tonight, I have lost this confidence. If subpar food and negligent service are your standards, you’ll feel right at home here.

New restauarant but A bit pricy.

Rude and unmannered lady

The best Pho I’ve ever had. The broth alone is amazing and so comforting.

Long wait for food, They said it was quick

Atmosphere: 2

Food: 4

Service: 1

Be aware of the racist behaviours in this restaurant that’s all I can say !! . A word is enough for the wise … and you guys don’t have to reply to me cause I see you do your generic defensive replies and I don’t care about your reply . It’s definitely in my right to give a review

Atmosphere: 1

Service: 1

I asked for a breast duke not spicy with pineapple, lichees and tomatoes. They brought me breast duke with peppers, green beans and a lot of spices. I couldn’t really eat as I am allergic to peppers.

Atmosphere: 2

Food: 1

Service: 2

Had a great dining experience. The food was awesome. Try the pho or rice dishes, you won't be disappointed.

Atmosphere: 4

Food: 5

Service: 5

Solid pho

Atmosphere: 5

Food: 5

Service: 5

This restaurant in Hamilton!!!! Not Burlington. First we waited 15mins at the entrance and finally being able to see the waiter. The food was ok nothing extraordinary I wouldn't drive there for a special occasion. The whole experience was ruined mostly because of the service. The waiting time is too long. We even got a wrong oder on our table. Look for another vietnamese restaurant in hamilton.

Atmosphere: 1

Food: 3

Service: 1