Domino's Pizza in Hamilton

“I want to start by saying this is absolutely NOT the fault of the restaurant, and I take full responsibility for not checking the phone number to make sure it was correct. My wife has the dominoes app which we ordered through via delivery, and I failed to pay attention to the phone number on file. This was an old phone number of hers that she no longer used, however the first theee digits and the last four digits of the phone number on file are the exact numbers of my wife’s current phone number. This is where my mistake came in.

I did not notice the middle three digits were incorrect, and requested a text message prior to delivery as it is late and I didn’t want to wake up members of my household.

The incredibly kind driver believed that this was myself or my wife texting him, and therefore his time and effort was wasted. When I realized the order was cancelled upon checking the app, I immediately had my wife phone them to clarify what had happened. Through no fault of their own, they were lead to believe that we didn’t want the order anymore, and thus cancelled the order after driving all the way out to my address and texting me to let me know they’ve arrived. They did not knock because they were respectful of the time of night, and in no way do I blame them.

The driver and restaurant went above and beyond to correct a mistake that was not a fault of their own. While mistakes do happen, I wanted to point out that the driver was an incredibly kind individual who made sure that we received our order. While I take full responsibility for the mishap, I’m shocked that the person with whom the driver was texting requested a non refund return to the store, thereby wasting the stores time and resources to make a delivery happen, as well as trying to cheat strangers out of a 100 dollar meal. This is a lesson learned.

I wanted to point out that I have always received quality food from this location, that the food is always good, and the drivers always come with kindness and respect. Just like any restaurant business, the drivers and cooks do exceptional work, and have to deal with unkind customers and unfortunately, random people who make their jobs harder. This review is not only a review of the quality of the food, it is a positive reflection of the amazing workers at dominoes, especially in this industry where customers can be cruel. Thank you for giving this married couple an evening to enjoy good food and a movie. I am very pleased with the service and workers. Again, I want to express my sincerest apologies for the mishap.

With good blessings and many thanks,

M and H.“

“I recently ordered a veggie pizza from Domino's, and I must say—it was absolutely incredible! The flavors were perfectly balanced, the vegetables were fresh and well-cooked, and the crust had just the right amount of crispiness. Every bite was bursting with taste, and I could genuinely tell that care had gone into the preparation.

What made the experience even better was the outstanding customer service. I want to give a special shout-out to Mr. Arpit, the manager at Domino's. He was not only polite and professional but went above and beyond to ensure that my order was perfect. It’s rare to come across someone so dedicated and passionate about delivering a great customer experience. His warm attitude and attention to detail truly made a difference.

Thank you, Domino’s, and thank you Mr. Arpit, for making this one of the best pizza experiences I’ve ever had. Highly recommend to anyone looking for both great food and excellent service!“

“I have to go with what my 6-year-old granddaughter said. She said it was the best pizza she'd ever had. And she wish she knew how to make it. We had a a pizza with mushroom, pepperoni and bacon, very thin crust which is what I love and it was really good. Delivery was awesome. They said it would take 20 to 30 minutes. It actually came sooner than that. An update when The driver was nearing my house and he was very friendly. Very nice. Everything went smooth. No problems at all. I will certainly go back to Domino's pizza and order again. This was Saturday, November 2nd.“

“Always fresh and delicious. Great value as well.Wonderful customer service I ordered a pizza with the wrong sauce and they made us a new one, it was completely my fault I didn't read the description properly but I really appreciate that they were able to fix it for me, thanks so o much. Amazing delivery drivers always friendly. Thank you.“

“I am not the biggest pizza fan to begin with but my kids love dominos ... what i do love however is their delivery driver by the name of WILLIAM he is the sweetest man and always has the best conversation . He's not one of those here's the pizza .. where is the money type of delivery drivers . You can tell he enjoys the interactions he has .“

“Quick Service and Friendly Staff. Really loved my experience at Dominos, and that’s the reason to returning to my favourite pizza store in the area, Dominos, time and again.

Dietary restrictions: They can easily accommodate vegan and gluten free needs.“