Front end staff is consistently rude, patrons are worse so I try to have empathy but it’s kinda sad here honestly
Atmosphere: 1
Service: 1
Kevin Mitchell
Pretty much have an issue every time I go to Upper Wentworth McDonald's. Either the order is wrong or a food quality issue. This morning my egg sandwich was burnt. You can't tell me they didn't notice.
Atmosphere: 2
Food: 1
Service: 3
Dhrumil Sathavara
Terrible experience at this McDonald’s around 1 a.m. for an Uber Eats pickup. One guy at the drive-thru first told me to come to the window, then suddenly said I had to text the order number to some random phone number before getting the food. The drive-thru wasn’t busy at all… not a single car…. yet he refused to hand over the order and was extremely rude with no clear instructions. Even with plenty of staff inside I ended up waiting so long and finally had to cancel the order myself, which also hurt the customer. I’ve been doing Uber Eats for over two years and have never seen a store run like this…. if you’re doing deliveries at night please avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Jaylyn Butler
Quick but effective. All order items were accounted for and made as requested.
Atmosphere: 5
Food: 5
Service: 5
Christina Dabrowski
This morning as we were heading for Montreal, we stopped at our local McDonald’s for 3 egg McMuffin combos and 2 coffees.
Not only was the communication awful- with multiple attempts to restate the order both at the screen and then again at the window. We ordered 2 bacon and egg McMuffin combos with milk to drink and 1 egg McMuffin combo with a medium coffee (black) and then an extra coffee (medium regular). We restated the order multiple times- the coffee was made incorrectly and then “we weren’t charged for the milk” (but it should come with the order) and then when my son went to eat his bacon and egg, the bun was completely burned.
I understand a slight oversight but this was simply negligible. See photos attached. Super disappointed considering this is a franchise and they’re supposed to be consistent regardless of McDonald’s you attend. Worst $22 bucks spent!
Food: 1
Service: 1
Akanksha
If their is option for negative rating i would like to go for that one I orderd only fries which is soggy nd cold I just asked her to change it but she denied and blame me that you ate it . Even within a mint i came back to them … you should hire some good staff She cannt speak proper English even i can’t understand her I had very bad experience with your manager jyoti
Nikolleta Krasopetta
My first time being so mad at McDonald’s. So to be honest this is not first time , when I get disappointed by this McDonald’s, but I didn’t write the review since I thought this thing are happening sometimes in restaurants like McDonald’s. But this happens most of the time here. Today me and my family member went to McDonalds for lunch, ordered 1 quarter pounder BLT menu, Big Mac, and ice cream cone. In the menu there were medium fries included,BUT the amount of fries was definitely less than the medium fries usually are, it was more close to a small fries than to medium, and that’s not the only problem with fries, it also was BARELY WARM. We didn’t get our receipt so I wasn’t either able to write a review to a McDonalds support, and without restaurant number and the exact date and time I can’t do it. ALSO the Quater pounder blt from the menu was felling apart, and the meat was falling of the burger right after you grab it, also in this menu for drink we ordered small orange fruitopia, and MORE THAN A HALF CUP WAS FILLED WITH ICE. The last thing, I am one of these people who collect McDonald’s toys when there are actually cool series of toys, and I knew about turtles and hello kitty coloboration coming to McDonald’s happy meal, and I always check the toys. The toys in this glass box were the lil McDonald’s ones, but than, I saw kids getting the happy meals with hello kitty and turtles, the ones I have been waiting for a few weeks, right after we made our order. That never happened, and usually McDonald’s staff is supposed to put these toy in there so people can see what they have , which they didn’t do.
Atmosphere: 1
Food: 1
Service: 1
Chong Kawa
🍟🍔🍖🍗🍦
Saron Gomez
So, the date was Aug 18, Monday after mid night time.I did order from drive thru and I was told the payment didn’t worked then she took my payment after 8 minutes. After that I waited 5 minutes in the window. I was ordering food for my kids as they travelled 2 hours, they were tired and hungry. It was just nuggets and cheese burger meal with drinks. Then, I waited 4 5 minutes for food as she forgot the toys. When I asked why is it late? She replied-“ It wasn’t that long.” After a while she handed in a rude way. This single act from her made my kids wait for their food while they were really really hungry. I was sad seeing them asking if I got the order. Please try to be polite and respectful because we rely on you for quick meals especially when we are with kids be gentle as they learn from your behaviour too.
Service not in order. I was first in line and 3 poeple behind me got their order first 👎🏻down.
Atmosphere: 3
Food: 2
Service: 1
Erik de Vries
It's convenient.
Atmosphere: 4
Food: 4
Service: 4
Em N
I had the absolute pleasure of having Trish help me today!
I had seen someone giving her a hard time ahead of me due to an order from another day and here I was standing behind this woman and I had a small issue with my order that I had just picked up. I didn’t want to be a bother to her after I had seen this other woman argue with her over a policy that she cannot control. So when I approached her with my concern she was wonderful. She was quick to solve my problem all with a smile on her face.
Thank you again Trish!
Harpreet
Placed pickup order and went to pickup. The cashier rudely said that I can’t pick up the order until and unless I have the phone I placed order with, in the store. Doesn’t make sense to me. I have placed multiple orders for pickup at this location but never had this rude experience.
Front end staff is consistently rude, patrons are worse so I try to have empathy but it’s kinda sad here honestly
Atmosphere: 1
Service: 1
Pretty much have an issue every time I go to Upper Wentworth McDonald's. Either the order is wrong or a food quality issue. This morning my egg sandwich was burnt. You can't tell me they didn't notice.
Atmosphere: 2
Food: 1
Service: 3
Terrible experience at this McDonald’s around 1 a.m. for an Uber Eats pickup. One guy at the drive-thru first told me to come to the window, then suddenly said I had to text the order number to some random phone number before getting the food. The drive-thru wasn’t busy at all… not a single car…. yet he refused to hand over the order and was extremely rude with no clear instructions. Even with plenty of staff inside I ended up waiting so long and finally had to cancel the order myself, which also hurt the customer. I’ve been doing Uber Eats for over two years and have never seen a store run like this…. if you’re doing deliveries at night please avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Quick but effective. All order items were accounted for and made as requested.
Atmosphere: 5
Food: 5
Service: 5
This morning as we were heading for Montreal, we stopped at our local McDonald’s for 3 egg McMuffin combos and 2 coffees.
Not only was the communication awful- with multiple attempts to restate the order both at the screen and then again at the window. We ordered 2 bacon and egg McMuffin combos with milk to drink and 1 egg McMuffin combo with a medium coffee (black) and then an extra coffee (medium regular).
We restated the order multiple times- the coffee was made incorrectly and then “we weren’t charged for the milk” (but it should come with the order) and then when my son went to eat his bacon and egg, the bun was completely burned.
I understand a slight oversight but this was simply negligible. See photos attached. Super disappointed considering this is a franchise and they’re supposed to be consistent regardless of McDonald’s you attend. Worst $22 bucks spent!
Food: 1
Service: 1
If their is option for negative rating i would like to go for that one
I orderd only fries which is soggy nd cold I just asked her to change it but she denied and blame me that you ate it .
Even within a mint i came back to them … you should hire some good staff
She cannt speak proper English even i
can’t understand her
I had very bad experience with your manager jyoti
My first time being so mad at McDonald’s. So to be honest this is not first time , when I get disappointed by this McDonald’s, but I didn’t write the review since I thought this thing are happening sometimes in restaurants like McDonald’s. But this happens most of the time here. Today me and my family member went to McDonalds for lunch, ordered 1 quarter pounder BLT menu, Big Mac, and ice cream cone. In the menu there were medium fries included,BUT the amount of fries was definitely less than the medium fries usually are, it was more close to a small fries than to medium, and that’s not the only problem with fries, it also was BARELY WARM. We didn’t get our receipt so I wasn’t either able to write a review to a McDonalds support, and without restaurant number and the exact date and time I can’t do it. ALSO the Quater pounder blt from the menu was felling apart, and the meat was falling of the burger right after you grab it, also in this menu for drink we ordered small orange fruitopia, and MORE THAN A HALF CUP WAS FILLED WITH ICE. The last thing, I am one of these people who collect McDonald’s toys when there are actually cool series of toys, and I knew about turtles and hello kitty coloboration coming to McDonald’s happy meal, and I always check the toys. The toys in this glass box were the lil McDonald’s ones, but than, I saw kids getting the happy meals with hello kitty and turtles, the ones I have been waiting for a few weeks, right after we made our order. That never happened, and usually McDonald’s staff is supposed to put these toy in there so people can see what they have , which they didn’t do.
Atmosphere: 1
Food: 1
Service: 1
🍟🍔🍖🍗🍦
So, the date was Aug 18, Monday after mid night time.I did order from drive thru and I was told the payment didn’t worked then she took my payment after 8 minutes. After that I waited 5 minutes in the window. I was ordering food for my kids as they travelled 2 hours, they were tired and hungry. It was just nuggets and cheese burger meal with drinks. Then, I waited 4 5 minutes for food as she forgot the toys. When I asked why is it late? She replied-“ It wasn’t that long.” After a while she handed in a rude way. This single act from her made my kids wait for their food while they were really really hungry. I was sad seeing them asking if I got the order. Please try to be polite and respectful because we rely on you for quick meals especially when we are with kids be gentle as they learn from your behaviour too.
Atmosphere: 1
Food: 1
Service: 1
worst staff at night..rude behaviour
Service: 1
Restaurantji Recommends
Service not in order. I was first in line and 3 poeple behind me got their order first 👎🏻down.
Atmosphere: 3
Food: 2
Service: 1
It's convenient.
Atmosphere: 4
Food: 4
Service: 4
I had the absolute pleasure of having Trish help me today!
I had seen someone giving her a hard time ahead of me due to an order from another day and here I was standing behind this woman and I had a small issue with my order that I had just picked up. I didn’t want to be a bother to her after I had seen this other woman argue with her over a policy that she cannot control. So when I approached her with my concern she was wonderful. She was quick to solve my problem all with a smile on her face.
Thank you again Trish!
Placed pickup order and went to pickup. The cashier rudely said that I can’t pick up the order until and unless I have the phone I placed order with, in the store. Doesn’t make sense to me. I have placed multiple orders for pickup at this location but never had this rude experience.
Service: 1
Not as nice as other McDonalds.
Atmosphere: 3
Food: 4
Service: 3
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