Tim Hortons

Name: Tim Hortons
Address: 35 King St E, Hamilton, Ontario, L8N 4A9, Canada
Telephone: (905) 540-1533
Price range: $
Rating: 3.1

$ • Coffee Shops

Hours:
35 King St E, Hamilton
(905) 540-1533

Menu Order Online

About Tim Hortons

Tim Hortons, a popular Canadian coffee and donut chain, offers a variety of experiences across its locations. At one outlet near Gore Park, the staff is friendly, and the medium dark roast with milk meets expectations. The unique display case, 'There's Snowplace Like Tims,' shows the brand's creativity. Customers praise the staff for being friendly, efficient, and making sure orders are prepared with care. The staff often goes above and beyond, such as quickly making fresh donuts when requested, even working alone at times. Customers also appreciate that they never receive dairy in their drinks if they have a dairy intolerance, unlike other coffee shops. The doughnuts are super fresh in the morning, and the staff's warm attitude makes visits enjoyable.

However, some locations have inconsistent service. While a District Manager's presence can improve service quality, some customers have experienced less friendly interactions or less attentive staff. Occasionally, orders may be made with milk instead of cream, and responses from staff can sometimes be confrontational rather than friendly. Despite this, the overall experience at other locations is positive, especially when staff members like Pauline, Nicole, and Jenn are working—they are praised for being quick, friendly, and professional, keeping machines well-stocked and occasionally providing extra Timbits. Yet, some locations are small and have limited hours on weekdays, which can be a downside.

Overall, many customers express appreciation for the great service and friendly attitude of the staff, making Tim Hortons a place they enjoy visiting regularly.