Tim Hortons

Name: Tim Hortons
Address: 35 King St E, Hamilton, Ontario, L8N 4A9, Canada
Telephone: (905) 540-1533
Price range: $
Rating: 2.7

$ • Coffee Shops

Hours:
35 King St E, Hamilton
(905) 540-1533

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About Tim Hortons

Tim Hortons, a beloved Canadian coffee and donut chain, offers diverse experiences across its various locations. At one outlet near Gore Park, the staff is pleasant, and the medium dark roast with milk meets expectations. The unique display case, 'There's Snowplace Like Tims,' showcases the brand's creativity.

However, at another Tim Hortons, the service quality can be inconsistent. While a District Manager's presence seems to improve the overall service, some customers have had less than satisfactory experiences. The coffee may be made with milk instead of cream, and the staff response can be confrontational rather than the expected "trained customer service."

Conversely, a third Tim Hortons location is praised for its exceptional service. The staff are described as "absolutely incredible," always pleasant and professional, even on difficult days. This location is known for keeping its machines well-stocked and fresh, with the added bonus of occasionally providing extra Timbits. The only downsides are the small size of the outlet and its limited operating hours on weekdays only.

Customers highlight the outstanding service provided by Pauline, Nicole, and Jenn, who work as a team and are always quick, efficient, and friendly. Their excellent customer service and warm smiles make customers look forward to visiting this location. On the other hand, an evening staff member is reported to have a poor attitude, which has led to negative experiences for some customers.