Disgusting service disgusting food very dirty if I could give it zero stars I would
Laura Goldman
Never order delivery from Wendy's. Food takes 20-30 minutes longer than expected, comes cold and is just not worth it. Big mistake ordering from them and not one I'll make again
Sachit Pandey
Went for a late night snack around 11pm and the food was good and the manager Thanuja was super nice :)
Chris Early
When a customer asks for a straw, they should get a straw. I don’t care about your new lids.
Jennifer Llanos
This is the second time I've been to this location in the last month and both times the food has been delicious. Both times the fries were fresh and hot. We special-ordered our burgers both times and the order was correct. The burgers were hot, delicious and cooked perfectly and all the toppings were fresh!
Wendy P.
Staff needed to step in to get order correct. We understand training but understanding the language or the menu is another. Family was frustrated.
Atmosphere: 5
Food: 5
Service: 2
gdaeme elstob
Long hair in my burger....
Atmosphere: 1
Food: 1
Service: 1
Jasen Park
A bunch of employees not wearing hairnets, gloves or washing their hands
Atmosphere: 1
Food: 1
Service: 1
Alla S
They just throw your food together. Most of the time is cold. Most of the time the employees work slower than molasses! And they have no idea about pick up or dine in orders
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
V. S.
Best I can describe this location is "inconsistent". We went a few times in the span of 2 weeks and the first time was done-in late at night. They forgot to put tomatoe on our sandwiches (November 22), took forever to actually assemble them, and they were lukewarm at best with the saddest piece of lettuce I've ever since. We also witnessed 1 guy order a single chili and it took him 25 minutes to get it. We didn't realize the lack of tomatoes on our sandwiches until a few days later (November 26) when we got the same order - there was a tomatoe slice on them and decent lettuce. We've also noticed that the breakfast staff seem to be more on the ball; the food is always assembled well and it's piping hot. The roadside LED sign has also been broken for years at this point, based on this and the quality inconsistencies my assumption is that the MANAGEMENT is the problem with this place rather than any single employee.
Every single time in the drive through, they forget it's something in your order
Danny Aucoin
Awful service. No manners. Never again
Atmosphere: 1
Food: 3
Service: 1
Spence Webster
In the past, I have had difficulty in getting the order that I wanted at the drive thru at the Keswick location. Today I decided to try the app in an effort to improve accuracy but again had an issue. I drove up to the window for some help where it was calmly explained to me that lunch wasn’t being served for another 20 minutes yet, so the app wouldn’t process my order. No problem for Tanner though, as he said he’d make it for me anyway. Was parked for less than 2 minutes when he brought out my cheeseburger with a smile. I’m happy to leave a positive review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Victoria Girvan
They have not once answered their phones
A Google User
This place is my favorite restaurant with burgers and frostys just for me
Disgusting service disgusting food very dirty if I could give it zero stars I would
Never order delivery from Wendy's. Food takes 20-30 minutes longer than expected, comes cold and is just not worth it. Big mistake ordering from them and not one I'll make again
Went for a late night snack around 11pm and the food was good and the manager Thanuja was super nice :)
When a customer asks for a straw, they should get a straw. I don’t care about your new lids.
This is the second time I've been to this location in the last month and both times the food has been delicious. Both times the fries were fresh and hot. We special-ordered our burgers both times and the order was correct. The burgers were hot, delicious and cooked perfectly and all the toppings were fresh!
Staff needed to step in to get order correct. We understand training but understanding the language or the menu is another. Family was frustrated.
Atmosphere: 5
Food: 5
Service: 2
Long hair in my burger....
Atmosphere: 1
Food: 1
Service: 1
A bunch of employees not wearing hairnets, gloves or washing their hands
Atmosphere: 1
Food: 1
Service: 1
They just throw your food together. Most of the time is cold. Most of the time the employees work slower than molasses! And they have no idea about pick up or dine in orders
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili
Best I can describe this location is "inconsistent". We went a few times in the span of 2 weeks and the first time was done-in late at night. They forgot to put tomatoe on our sandwiches (November 22), took forever to actually assemble them, and they were lukewarm at best with the saddest piece of lettuce I've ever since. We also witnessed 1 guy order a single chili and it took him 25 minutes to get it. We didn't realize the lack of tomatoes on our sandwiches until a few days later (November 26) when we got the same order - there was a tomatoe slice on them and decent lettuce. We've also noticed that the breakfast staff seem to be more on the ball; the food is always assembled well and it's piping hot. The roadside LED sign has also been broken for years at this point, based on this and the quality inconsistencies my assumption is that the MANAGEMENT is the problem with this place rather than any single employee.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Every single time in the drive through, they forget it's something in your order
Awful service. No manners. Never again
Atmosphere: 1
Food: 3
Service: 1
In the past, I have had difficulty in getting the order that I wanted at the drive thru at the Keswick location. Today I decided to try the app in an effort to improve accuracy but again had an issue. I drove up to the window for some help where it was calmly explained to me that lunch wasn’t being served for another 20 minutes yet, so the app wouldn’t process my order.
No problem for Tanner though, as he said he’d make it for me anyway. Was parked for less than 2 minutes when he brought out my cheeseburger with a smile.
I’m happy to leave a positive review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
They have not once answered their phones
This place is my favorite restaurant with burgers and frostys just for me
Atmosphere: 4
Food: 4
Service: 5
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