Tim Hortons

Name: Tim Hortons
Address: 661 Cataraqui Woods Dr, Kingston, Ontario, K7P 2Y3, Canada
Telephone: (613) 389-0439
Price range: $
Rating: 3.8

$ • Donuts, Coffee Shops

Hours:
661 Cataraqui Woods Dr, Kingston
(613) 389-0439

Menu Order Online

About Tim Hortons

Tim Hortons is a popular fast-food chain known for both its strengths and weaknesses. The staff often go the extra mile, as seen in a handwritten note and cookies for an unavailable item. One team member has received praise for her friendly and polite service, especially during busy times. Customers have noted her attentiveness, like offering napkins on a rainy day, highlighting the commitment to good customer service. While the coffee is often just okay, and some locations may not have the desired items, the drive-through service is generally quick. The parking lot can be chaotic, but the fresh food and good location on Gardiner's Road are positives. Gluten-free options are limited, but the chili and oatmeal remain popular choices. Overall, this branch is a decent option with some room for improvement and has created special memories for customers, including a heartfelt proposal made even more memorable by the supportive staff.

Recently, customers have shared their experiences, mentioning that the service is usually fast and the store is a good spot for a quick coffee and snack. One reviewer was especially impressed by Sandeep, a staff member who was very kind, attentive, and professional, even when the store was busy. Her positive attitude and excellent customer service stood out and brightened the day for many. The food and coffee are of good quality, similar to other Tim Hortons locations, but what truly sets this store apart is the polite and respectful staff, providing great service.

However, some customers have noted issues with the coffee quality. Recently, it has not tasted good, often burnt or bitter, with inconsistency in flavor. Many find that the coffee does not taste the usual Tim Hortons way, and some feel discouraged from asking for a new cup due to long lines or the hassle. The food quality could also improve, with some saying it could be fresher. Despite these issues, the service remains decent, and the staff's politeness continues to be a positive aspect of this location.