Tim Hortons

Name: Tim Hortons
Address: 1426 Weber St E, Kitchener, Ontario, N2A 3A7, Canada
Telephone: (519) 894-8820
Price range: $
Rating: 2.5

$ • Coffee Shops

Hours:
1426 Weber St E, Kitchener
(519) 894-8820

Menu Order Online

About Tim Hortons

This Tim Hortons location is known for its friendly and efficient customer service, with staff consistently providing a great experience. Customers appreciate the personable and approachable employees, some of whom are recognized for their good manners and friendliness. The staff's service quality is often praised as speedy and welcoming, making visits pleasant.

However, there are some issues noted by customers. The in-room dining hours are not clearly communicated, with some reports indicating that dining closes at 11 pm or midnight, contrary to the website claiming 24-hour service. Customers have had to beg to be served through the drive-thru, and there are calls for the hours to be updated online. Some also mention a problem with the drive-thru experience, describing it as rushed and confusing, especially when ordering or repeating orders.

Pricing concerns are common, with many feeling that the food prices are too high for the portion sizes, particularly for wraps and sandwiches. Customers suggest prices should be lower, around $4 instead of nearly $7, and express dissatisfaction with the value for money, especially for items like the ice cap.

Additionally, there are complaints about the mobile app not reflecting the correct store hours, making it difficult for customers to order during certain times. Overall, while the staff and service are highly appreciated, improvements are needed in communication, pricing, and online information.