CoCo Bubble Tea - Wonderland Rd London

Bad customer experience

This place never has mango I hate it here so much and it smells and workers are not welcoming!!

Their brown sugar milk tea is the best one I have had!

Warning (they automatically include gratuity)
Would recommend adjusting there prices and leaving the option to the public on whether they would like to leave gratuities.
besides that the drink itself was very tasty I tried there mango pomelo tago smoothie and my sister got a mango slush. They were both delicious.
As for the environment it is very bright and open. Would be a great study space!

Very kind staff, Mingi, Yui, and Martin took in my last second order despite them closing soon. The mango smoothie was great too, definitely recommend this Coco’s location!

Great customer service! Especially the guy with the mustache!

Nice clean and bright location. Unfortunately one of my drinks weren't sealed properly and spilled in the bag. Also even though the employee that took my order was cordial, I think it's weird to not look at a customer when speaking to them. But that might just be one of my pet peeves.

Cute place and good vibe. One girl was super friendly and welcoming，and the other is totally opposite...5 star for the girl who was so nice to us. Thanks!

I’ve been a loyal customer of this boba shop for many years, and I’m extremely disappointed to say that my experience has recently declined significantly. I initially left a 5-star review many years ago, but as of today March 24, 2026, I’ve had to update it to 1 star.
Despite giving them multiple chances, the issues persist. They consistently put way too much ice in the drinks, even after I clearly request less on my online orders. It seems like they do this on purpose, possibly to save on ingredients, which is very frustrating.
Also, their brown sugar boba no longer tastes like it used to. It tastes more like regular milk tea, and I can't taste any brown sugar syrup at the bottom of the cup. I usually sip the syrup first, which is how I gauge the sweetness, but now it’s not there. The cups are not transparent, making it misleading and disappointing when the drink doesn’t look or taste as expected.
It’s very disheartening because I, along with my family, used to buy boba almost every day. We loved their drinks, but due to these ongoing issues, I will be taking my business elsewhere from now on. They’ve lost a loyal customer, and it’s really sad to see them go downhill after so many years of enjoying their products.

the best boba place ever in london. plus the goat study spot

Took 25 mins for a drink!!??? Staffs were moving slowly and store wasn’t even busy.

Great service even when busy! The two on tiktok always crack me up!

First the don’t tell you something from what you ordered is not available and you’re sitting there 35+minutes waiting if they tell you before it would give you the option to order something else and they allowed a customer to seat their child in dirty cloths on the counter where they put peoples drink absolutely unhygienic and said nothing to the customer. I watched customers walk up to the counter and have to figure out their own drinks Shame on you CoCo do better

Horrible management. When I was waiting for my drink the manager was standing in the corner and yelling/scolding the employee making the drinks. She was dressed casually, and kept micromanaging and nitpicking over every little thing the employee was doing. She got angry over how the employee asked another customer if they'd like anything else?

I understand the need for efficiency but you should treat your employees with respect. Seems very unprofessional and narcissistic, embarassing the people around and setting a bad image for CoCo. I am concerned about what happens behind the scenes to the employees. I witnessed this behaviour on mulitple occasions as well, so it wasn't just a one-time thing. Please reconsider yourself as a manager or I will not be returning to this location.

Jan10th. I bought 3 drinks at night. No.36. The drinks 2 of 3 were not properlly sealed. Splash in my car and I took 30 mins clean off.