Tim Hortons

Name: Tim Hortons
Address: 685 Richmond St, London, Ontario, N6A 5M1, Canada
Telephone: (519) 645-7240
Price range: $
Rating: 2.7

$ • Coffee Shops, Bakery

Hours:
685 Richmond St, London
(519) 645-7240

Menu Order Online

About Tim Hortons

Tim Hortons has received mixed reviews from customers. Some have had disappointing experiences, citing issues with drink orders, such as receiving too much ice and not enough drink. Others have praised the efforts of individual staff members, like the manager working the sandwich station, who went above and beyond to provide good service despite challenges. Despite some struggles, this location seems to have potential with the right support. Recently, the restaurant removed the tables and chairs, which many customers believe was a good decision to improve safety and reduce issues caused by homeless people sleeping and hanging out inside. Staff members have expressed concern about their safety due to the presence of homeless individuals and addiction problems in the area, and some appreciate that the staff spoke up about these risks. Compared to the nearby branch on Oxford Street, this location is smaller, with fewer seats, a gloomier environment, limited item stock, and no Drive Thru. However, the mobile app pre-ordering system works smoothly here, which many customers find to be a major advantage. On a recent visit, a manager working at the sandwich station was recognized for her efforts, as she did her best despite the challenges faced by other staff members. Customers feel she deserves a raise and additional help to make the experience better, especially on busy days like Saturdays.