The owner, the old lady wearing Hijab is a rude lady who doesn't respect anyone. It's time to teach her how to respect customers.I will make sure to spread my words to everyone I know to stop going there.
Atmosphere: 1
Food: 1
Service: 1
Nancy Youssef
The owner and other workers are extremely rude, unprofessional, and know nothing about customer service. They used to be welcoming and good, but it looks like after being popular and having a lot of customers, they start to be rude. I think it’s time to boycott this restaurant and teach them (especially the owner) the lesson on how to treat customers.I will never ever go there again.
Atmosphere: 1
Food: 3
Service: 1
Mohammad ali Hamam
The staff was great, the food was so good, would definitely come again
My recent visit to Zaatarz Bakery for Suhoor turned into a shockingly poor experience that left me utterly dismayed. Arriving at 3:30 AM, the place was teeming with customers, seemingly a good sign. However, our anticipation for a calm meal before fasting quickly dissolved into confusion and disappointment. There was no indication, neither on Google Maps nor their website, about special Ramadan closing hours, which apparently was set at 4 AM.Our order was placed in the midst of a crowded scene, and we managed to secure a table amidst the chaos. The real jaw-dropper came at 4:06 AM when, right after being notified our food was ready, the ambiance dramatically shifted. The server, with an escalation in volume that bordered on aggressive, barked out, "STORE IS CLOSED," in an apparent rush to clear out the premises. Witnessing this, especially as many patrons were either just beginning to eat or midway through their meals, was not only shocking but downright disrespectful.This entire ordeal was a glaring example of how not to treat customers, exacerbated by the complete failure to communicate essential information such as adjusted Ramadan hours. The manner in which we were all but shoved out the door was not only unprofessional but also deeply insulting, particularly during a time meant for reflection and community. My disappointment is profound, and the thought of returning to Zaatarz Bakery is out of the question. It’s disheartening to see such disregard for customer experience and respect, especially during a period as significant as Ramadan. The community indeed deserves far better, especially when gathering in a spirit of communal observance.
Atmosphere: 1
Food: 3
Service: 1
Joseph Adam
6 sarma 7
Atmosphere: 1
Food: 1
Service: 1
Abdul Zebian
Uber eats order is literally wrong every single time. Ask for spinach and cheese manaeesh, and I some how get spicy vegetables and cheese. Pay attention. It's not hard. Food is good, but the customer service is horrendous.
Ferial Baydoun
Meat was rotten and yogurt was
Food: 1
Afaf Atoui
If I can leave this place under 1 star I would. We went to lunch and not only was the food old and rotten, the customer service was horrific!!!! After explaining that the yogurt used for the fatteh is gone bad and the meat pie was rotten, we were told by the manager that “that is your opinion if you don’t like it then don’t come here again”. I have never experienced this where customers opinions are not acknowledged. We did not ask for a refund nor wanted one we just didn’t want anybody getting sick from the food. We will never be going there again and neither will our friends and family members after this. Absolutely shameful way to speak to your customers especially in our London community!
The manaeesh was dry and had no taste i felt like i was eating dough with nothing but butter on top.
Atmosphere: 1
Food: 1
Service: 1
dust away
Food is
Atmosphere: 3
Food: 5
Service: 4
Jimmy Warda
We ordered spicy vegetables and beef with cheese, and all the cheese was sticking to the paper we couldn't pull out .
Abdulah Darwish
I ordered one cheese manakishand one cheese with Sujukthey were great(((( but the prices are way too expensive))) like two normal sizes manakish are almost $13 !!!!!the resturant is beautiful and organized
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Manakeesh
Claire Wright
Love the cuisine they offer especially the meat pies and kunafa ?
The best pastry shop in London in short..
Atmosphere: 5
Food: 5
Service: 5
The owner, the old lady wearing Hijab is a rude lady who doesn't respect anyone. It's time to teach her how to respect customers.I will make sure to spread my words to everyone I know to stop going there.
Atmosphere: 1
Food: 1
Service: 1
The owner and other workers are extremely rude, unprofessional, and know nothing about customer service. They used to be welcoming and good, but it looks like after being popular and having a lot of customers, they start to be rude. I think it’s time to boycott this restaurant and teach them (especially the owner) the lesson on how to treat customers.I will never ever go there again.
Atmosphere: 1
Food: 3
Service: 1
The staff was great, the food was so good, would definitely come again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese & Sujik
Eat bakery and sweets in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pies, Cheese Sfeeha, Spicy Vegetables, Nutella, Cheese & Sujik, Zaatar and Cheese Pie, Spinach Manakeesh, Sambousik with Cheese, Beef & Cheese Manakeesh
My recent visit to Zaatarz Bakery for Suhoor turned into a shockingly poor experience that left me utterly dismayed. Arriving at 3:30 AM, the place was teeming with customers, seemingly a good sign. However, our anticipation for a calm meal before fasting quickly dissolved into confusion and disappointment. There was no indication, neither on Google Maps nor their website, about special Ramadan closing hours, which apparently was set at 4 AM.Our order was placed in the midst of a crowded scene, and we managed to secure a table amidst the chaos. The real jaw-dropper came at 4:06 AM when, right after being notified our food was ready, the ambiance dramatically shifted. The server, with an escalation in volume that bordered on aggressive, barked out, "STORE IS CLOSED," in an apparent rush to clear out the premises. Witnessing this, especially as many patrons were either just beginning to eat or midway through their meals, was not only shocking but downright disrespectful.This entire ordeal was a glaring example of how not to treat customers, exacerbated by the complete failure to communicate essential information such as adjusted Ramadan hours. The manner in which we were all but shoved out the door was not only unprofessional but also deeply insulting, particularly during a time meant for reflection and community. My disappointment is profound, and the thought of returning to Zaatarz Bakery is out of the question. It’s disheartening to see such disregard for customer experience and respect, especially during a period as significant as Ramadan. The community indeed deserves far better, especially when gathering in a spirit of communal observance.
Atmosphere: 1
Food: 3
Service: 1
6 sarma 7
Atmosphere: 1
Food: 1
Service: 1
Uber eats order is literally wrong every single time. Ask for spinach and cheese manaeesh, and I some how get spicy vegetables and cheese. Pay attention. It's not hard. Food is good, but the customer service is horrendous.
Meat was rotten and yogurt was
Food: 1
If I can leave this place under 1 star I would. We went to lunch and not only was the food old and rotten, the customer service was horrific!!!! After explaining that the yogurt used for the fatteh is gone bad and the meat pie was rotten, we were told by the manager that “that is your opinion if you don’t like it then don’t come here again”. I have never experienced this where customers opinions are not acknowledged. We did not ask for a refund nor wanted one we just didn’t want anybody getting sick from the food. We will never be going there again and neither will our friends and family members after this. Absolutely shameful way to speak to your customers especially in our London community!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The manaeesh was dry and had no taste i felt like i was eating dough with nothing but butter on top.
Atmosphere: 1
Food: 1
Service: 1
Food is
Atmosphere: 3
Food: 5
Service: 4
We ordered spicy vegetables and beef with cheese, and all the cheese was sticking to the paper we couldn't pull out .
I ordered one cheese manakishand one cheese with Sujukthey were great(((( but the prices are way too expensive))) like two normal sizes manakish are almost $13 !!!!!the resturant is beautiful and organized
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Manakeesh
Love the cuisine they offer especially the meat pies and kunafa ?