We’ve been regular customers at this location since it’s just a short walk from our home. Being vegetarian and non-alcoholic, we usually enjoy ordering nachos, the artichoke dip, and a Pepsi. Our visits are usually peaceful and pleasant, and we stay for about an hour or so. In the past, we’ve been helped by staff like Alex, Haris, and Rosa, who always made us feel welcome and comfortable.
However, today’s experience was disappointing and quite upsetting. We requested to sit on the sofa side instead of the middle tables, and one of the helpers kindly said it was okay. But then another employee, whose name I will not mention, intervened. She called the other staff member over and appeared visibly displeased about our request. What made it worse was that she then walked over to the main counter and seemed to be discussing us with others — we noticed her constantly looking at our table, which made us feel extremely uncomfortable.
She ended up being the one to serve our food, and her attitude — through both her tone and facial expressions — felt unwelcoming and cold. The experience made us so uneasy that we left within 25 minutes, much earlier than usual, and sadly decided not to return.
As regular patrons, this was very disappointing. We hope the management takes this feedback seriously because one negative interaction can undo months of good service.
John
“I visited the store yesterday and had a very pleasant experience. The staff were extremely courteous and professional, and the food was excellent in both taste and quality. I would especially like to mention Nancy, who treated me with great kindness and ensured outstanding customer service throughout my visit. Highly recommended.”
Em Dee
Leela was an amazing server!!!
John Estrella
Always great to visit this Boston Pizza location to enjoy our favourite chicken nachos. Amazing service as usual.
Tay
Our server was Mike. He was very fast with the food and had great customer service. Food was also good.
Tejinder Babbar
Mike was great!
Vel Burner
Mike was a good waiter and good service
Tayshaun Waren
Service was amazing. Mike was an awesome server.
Kopan Jeyanthan
Mike was fantastic
Nadira Singh
The food is okay (good for kids!), but the service is exceptional. Couldn’t ask for better people - which is why we keep coming back. They also have monthly events for kids (free).
Leela .R was our waitress and she was amazing! She was so attentive friendly and caring.. and not pushy like some other establishments.. she took great care of us and was extremely friendly and so fun to be around . Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings
Stacia Gabbidon
Had Leela as our server...truly amazing person
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings, Four Cheese Dip with Pitas
Juha B
Great servise. Food was ok. Prices are high
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings, Classic Nachos Starter Size, Pizza
Sam Ataei
A salmon bowl was ordered, but unfortunately, the fish and vegetables were not fresh, and the vegetables were mushy. Chicken wings were also part of the order, but they lacked flavor and were not enjoyable. The overall quality of the meal was disappointing and did not meet expectations.
We’ve been regular customers at this location since it’s just a short walk from our home. Being vegetarian and non-alcoholic, we usually enjoy ordering nachos, the artichoke dip, and a Pepsi. Our visits are usually peaceful and pleasant, and we stay for about an hour or so. In the past, we’ve been helped by staff like Alex, Haris, and Rosa, who always made us feel welcome and comfortable.
However, today’s experience was disappointing and quite upsetting. We requested to sit on the sofa side instead of the middle tables, and one of the helpers kindly said it was okay. But then another employee, whose name I will not mention, intervened. She called the other staff member over and appeared visibly displeased about our request. What made it worse was that she then walked over to the main counter and seemed to be discussing us with others — we noticed her constantly looking at our table, which made us feel extremely uncomfortable.
She ended up being the one to serve our food, and her attitude — through both her tone and facial expressions — felt unwelcoming and cold. The experience made us so uneasy that we left within 25 minutes, much earlier than usual, and sadly decided not to return.
As regular patrons, this was very disappointing. We hope the management takes this feedback seriously because one negative interaction can undo months of good service.
“I visited the store yesterday and had a very pleasant experience. The staff were extremely courteous and professional, and the food was excellent in both taste and quality. I would especially like to mention Nancy, who treated me with great kindness and ensured outstanding customer service throughout my visit. Highly recommended.”
Leela was an amazing server!!!
Always great to visit this Boston Pizza location to enjoy our favourite chicken nachos. Amazing service as usual.
Our server was Mike. He was very fast with the food and had great customer service. Food was also good.
Mike was great!
Mike was a good waiter and good service
Service was amazing. Mike was an awesome server.
Mike was fantastic
The food is okay (good for kids!), but the service is exceptional. Couldn’t ask for better people - which is why we keep coming back. They also have monthly events for kids (free).
Restaurantji Recommends
Leela .R was our waitress and she was amazing! She was so attentive friendly and caring.. and not pushy like some other establishments.. she took great care of us and was extremely friendly and so fun to be around . Thanks again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings
Had Leela as our server...truly amazing person
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings, Four Cheese Dip with Pitas
Great servise. Food was ok. Prices are high
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chicken Wings, Classic Nachos Starter Size, Pizza
A salmon bowl was ordered, but unfortunately, the fish and vegetables were not fresh, and the vegetables were mushy. Chicken wings were also part of the order, but they lacked flavor and were not enjoyable. The overall quality of the meal was disappointing and did not meet expectations.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Hot Chicken Wings
Lovely place to go for a family meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Nachos Starter Size
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