CoCo Fresh Tea & Juice

great experience! The baristas were patient, the store was clean and had a nice ambience. Bathroom is a little small, not accessible.

plastic straws
Yes: Mango sago slush, Bubble Gaga, milk tea
No: Honeydew jasmine w honey, taro anything, oolong anything
Inconsistent quality: ice chunks

Seating closed until 4pm?????? :/ my friends and I decided not to get our drinks here

Consistent, but usually too sweet so I have to opt for the lowest sugar level!

I went to Coco’s with a party of nine, and unfortunately, we had a very disappointing experience. When we arrived, we were told the dine-in section was closed until 4pm. Not just for us, but for everyone. While the staff mentioned they had their reasons, none of them seemed to apply to our group, and we asked politely if an exception could be made. Despite this, they declined to serve us. We came prepared to dine in and were turned away without much consideration. It was a letdown, especially for a group of our size that was ready to support the business. We won’t be returning.

Good value for great drinks

Went to cocos today, was not busy at all a few customers only on a weekend night. However, when placing the order I asked for no ice as clearly labelled on the sticker, the workers clearly added ice to it. Usually it’s not a big deal, but my family member is sensitive to ice. We went up and said they messed up the order, they did not care to change the order, remake or do anything about it. Poor service, bad customer service, will not be coming back to this location again.

Mango is pretty good mix

I recently purchased two Mango Pomelo Sago Smoothies from store, but I was very disappointed with what I received. The drinks were filled with large chunks of ice, making them extremely difficult to drink and enjoy. I expected a smooth as the word “smoothie” suggests, but this was far from the case.

Great bubble tea made exceptionally fast!

Beware of this store, I ordered a medium milk tea for $6, I gave $10 expecting change back, they didn’t give back to me for odd reason. This is scam and fraud. Avoid this store at all costs 1/100 rating.

If I could give 0 stars I would. This is the worst coco location. Poor customer service from staff & management. You order 6 drinks and they don’t have drink trays and expect you to buy a bag. It’s like buying a drink and they don’t give you a lid or straw and charge you extra $

Amazing experience, we got the Bubble Gaga and it was fantastic. Definitely going there again for more

Drinks tasted bad and the service was also very bad!

I wish I can give 0 stars!

I went to the Coco Fresh Tea and Juice and placed an order a bit before noon today on January 29, 2025.

The customer service (a lady - about 5'4 and in her middle age, body build above average weight, Mandarin speaking) was very rude and I asked for her name. She refused to give me her name. I asked to speak with her supervisor and she told me to speak with another lady at the store. Indeed, she, herself, who served me was the supervisor.

As she refused to give me her name, I took a picture as I planned to email to the head office to file my complaint. She demanded that I delete the picture and she said it is her privacy to take a picture inside the store (which is opened to public and there are surveillance cameras in the store and we the customers are also being recorded?). I suggested she call the police. She did not call the police but she instructed the other worker not to give out my drinks until I deleted the picture (in her Mandarin and her behavior is very low). I don't speak Mandarin but I can understand a bit. I spoke to her in English and she responded to me in English all the time. She spoke in other languages when the customer does not speak that language (and it just so happens I can understand a little bit). I told her to refund me and she refused. She again advised the male worker not to give me the drinks until I deleted the picture. The other lady also told me to delete the picture and they both assured me to delete the picture permanently. They demanded to look into my phone. I felt that these two ladies tried to retain me in the store and my child is under 18 of age.

I went to the York Region Police Station after that. The Police Officer confirmed that I can take the picture and they have no rights to demand that I delete the picture on my phone. The picture I took has been shared with Coco Fresh Tea and Juice head office.

I also just tried to call the store to inquire when the owner or manager will be back. They hung up on me twice.

** In other Google review posts, there are pictures that were taken inside the store (and some other workers)! **

Lastly, I decided to dispose all the 4 drinks I got from this place.

As of February 2, 2025, the owner or the a manager of this franchise store still has not reached out to me via email. As a customer, I guess that the owner/manager accepts and allows these two female workers’ low and disciple behaviors (towards the customers). Of course, I will never make any purchases from this location.