“Neha always provides excellent service. She is friendly, polite, and makes every visit a great experience. She is a hardworking employee who always greets customers with a smile and ensures everything is handled well. Thank you, Neha, for your outstanding customer service!“
“Great atmosphere, very calm.
I love how the music is not too distracting and actually allows me to TASTE MY FOOD. The ambience is one of the best I’ve ever seen. Clean environment. Great service from the amazing team members especially VEESHU, she’s honestly amazing. If you walk in and find veeshu behind the counter just know it’s your lucky day.“
“Late Review: We ordered the specials but everything seemed to have not only shrunk in sizes , quantity but even quality has depleted… people expect to have meals but more importantly have an experience even if it was fast food joint..“
“So the service at this store so perfect I choose To shop here only a the food is always properly done the wait time is extremely excellent the staff here are always hard working always greets me whit a smile there’s two beautiful young ladies working here luckily they have the same name manjot omg theses young ladies are so awesome am always happy to come here to be served by them keep up the good work ladies“
“I had a really positive experience at this KFC location on Erin Mills Parkway. The staff were friendly, welcoming, and professional, which made the overall visit very pleasant. They were helpful when taking my order and made sure everything was handled smoothly.
My food was prepared right on time, and everything was fresh, hot, and delicious. The chicken was crispy on the outside, tender and flavorful on the inside, and the sides complemented the meal really well. The quality and taste were better than I expected for a fast-food restaurant.
I also felt that the portion size and overall quality were worth the money. It’s always nice when you can get a satisfying meal without feeling like you overpaid for it.
Overall, great service, friendly staff, timely food preparation, and delicious food. I would definitely come back and recommend this KFC to anyone looking for a quick and satisfying meal. 5 stars well deserved!“
“Love the service at this location.
Every location I visit never has or carries spicy chicken, and im usually given a massive attitude when I ask for it, but not here.
Kamna and Suritha were very gracious, they took my order with the biggest smile and the best hospitality.
Would highly recommend this location for anyone looking for high quality and fresh food, all with a great big smile to top it off.“
“KFC is a great place for a quick and tasty meal. The chicken is always hot, crispy, and flavorful, and the sides like mashed potatoes and coleslaw are fresh and well-prepared. The staff are friendly and the service is usually fast, even during busy times. The restaurant is clean and comfortable, making it easy to enjoy a meal in or grab something to go. I also appreciate the consistency—you know what to expect every time. Overall, it’s a reliable spot for satisfying fried chicken and comfort food.“
“Very disappointing experience, especially considering we paid around $60 for the order.
We ordered 16 pieces of chicken: 4 mild and 12 spicy. They didn’t have that combination available, so they gave us 6 mild and 10 spicy instead, which was completely fine with us and we had no issue with that.
However, another problem was that they mixed the mild and spicy chicken together in the same bucket. Usually, when we order both mild and spicy, there is either a divider separating them or they are placed in separate boxes. This time, everything was mixed together with no separation at all. Because of that, we couldn’t easily tell which pieces were mild and which were spicy, which was especially frustrating because the mild pieces were meant for the kids.
The mild chicken itself was actually very good — tender, juicy, fresh-tasting, and not dry at all.
Unfortunately, the spicy chicken was the complete opposite. It was extremely dry, tough, and unpleasant to eat. It honestly tasted like it had been sitting for a long time and reheated more than once. Some parts were so overcooked and hard that the texture felt almost like rubber or plastic, while other parts were soggy. Overall, the taste and texture were terrible, and we could barely eat it.
The fries were also extremely salty — so salty that I couldn’t eat them. They gave us a large amount of fries, but quantity means nothing when the food itself is not enjoyable.
For a meal costing around $60, this was extremely disappointing. The mild chicken was good, but that does not make up for the terrible spicy chicken, overly salty fries, and the fact that the mild and spicy pieces were all mixed together.
Based on this experience, I absolutely would not recommend this location to anyone, and I personally will not be coming back.“
“I don’t usually leave long reviews, but I had to make an exception this time. I went to KFC over the weekend, and Insha was absolutely amazing. The place was packed, and I could see her working her way through a swarm of customers like a pro taking orders, handing out food, and keeping everything running smoothly. She was friendly, efficient, and genuinely upbeat the whole time. She also made sure that my burger was fresh.
I even asked for her name because she stood out so much! It’s rare to see someone handle that kind of chaos with such grace and positivity. She made my visit that much better, and I wanted to make sure she got recognized for it. Thank you Insha, you’re a gem!“
“Was a mall outlet so the atmosphere was well food court, went around dinner time. Was not excessively noisy. Food was fresh, staff was helpful and accommodated my requests.
Was a little sad the coleslaw was changed and the potato salad was discontinued 😒“
“Excellent chicken, both Original and Hot & Spicy, as well as delicious tenders and sandwiches.
The customer service is outstanding, with friendly and easygoing staff who make every visit enjoyable.
The dine-in area is clean, well-maintained, and comfortable.
The team is well-trained, professional, and provides excellent service. Highly recommended!“
“For starters , I’d like to say Joyce is a Wray of sunshine. She’d always served me with a smile and care. Customer service is 10/10
Sam is also very friendly my and customer experience focused, if this was the last kfc on earth I’d be fine“