T.O.'s Kathi Roll Eatery Mississauga Heartland

First time at this place and it was not bad! Got myself the chicken jerk (think that was the name) and it was pretty good. I did not expected it was spicy though so I was a dying lol but I pulled through. The fries on the other hand were ok. I’ll definitely go back to try some of their other stuff in their menu!

Atmosphere: 5

Food: 4

Service: 5

Quality has gone down the drain. Other locations are better

Atmosphere: 2

Food: 1

Service: 4

Quality of food did not feel great once we had our food delivered. Ate the chicken tikka kathi roll (with egg and cheese).

Food: 2

No washroom access

Atmosphere: 1

Service: 1

No access to washrooms. It is closed intentionally.

Atmosphere: 1

Service: 1

Food quality really went down hill compared to when they first opened.

Atmosphere: 4

Food: 3

Service: 2

Loved the Kati rolls, fries, poutine and the delicious Cheesecakes at this location

Atmosphere: 5

Food: 5

Service: 5

Great kathi roll options and was delicious. They have wide selection of shakes. Staff was great, so was the service. 2-star as it was night and there was huge group who were super loud that you couldn’t hear the person sitting next to you. But do recommend their kathi rolls and shakes! They also offer dessert/cakes from Cheesecake Factory!

Atmosphere: 2

Food: 5

Service: 5

Ordered kathi roll from this location.. kathi roll was not kathi rolling😤…. I opened the wrap it came out as a tortilla with paneer on.
If you want to really eat kathi roll roll domt try on this location. Taste was okok! Didn’t liked it at all.

This place is a complete disaster. I ordered Paneer Tikka and what I received was raw paneer with onions – completely uncooked, cold, and disgusting. Zero taste. It looked like someone just tossed ingredients into a box and microwaved it for 10 seconds (which they actually admitted on call!).

When I called to complain, instead of apologizing or owning up to their mistake, they arrogantly told me “What were you expecting?” — Seriously? I was expecting cooked food, not a joke in a box. If you can’t serve what you promise, please rename your dish to “Raw Paneer on the Rocks” – at least that would be honest.

Total waste of money, time, and appetite. Never ordering from here again. If you care about your stomach, stay away.

Had paneer Kathi roll and chicken tikka roll.
Chicken was tasteless. Paneer was still okayish.
But nothing is worth the money.
Found it expensive for the quality provided.

Atmosphere: 5

Food: 1

Service: 3

Do not remember the last time I had food this bad that it made me nauseous. Ordered the chicken tikka kathi roll with fries on Uber Eats. Order came in quick. Fries looked good, but were only coated in colored-something that resembled mayonnaise but did not taste like it. Roll was in a roti kind of bread, chicken was undercooked, flavor less, again wrapped in a slurry of color and nauseating sauce, that had no salt pepper or any flavor. Please do not waste your money. Absolutely not worth it!!

Food: 1

Nice location, excellent food.

Atmosphere: 4

Food: 5

Service: 5

First of all they have an uber eats offer which is buy one get one but the prices on that are double of what their restaurant price is. That in itself would piss you off when you would come in to pick it up.
Secondly the Kathi rolls were sub par. Good portion size but no seasoning or spice. Not even salt.

Atmosphere: 1

Food: 1

Service: 1

Stale Chicken in the Roll and Inhuman Treatment – Denied Even a Glass of Water, Asked to Pay for Bottled!

A deeply disappointing experience!

I ordered a kati roll combo, hoping for a satisfying meal, but my experience was anything but. First, the chicken in the roll had a strange, unpleasant smell, which immediately made me question the quality and freshness of the food. It’s unsettling to pay for a meal only to feel unsure about whether it’s safe to eat.

To make matters worse, when I asked for a simple glass of tap water to go with my meal, they flat-out refused. Instead, I was told they only serve bottled water, and it would be an additional charge. In a city where tap water is safe and widely available, this policy felt rude and unfriendly, especially for a paying customer. It’s hard to believe a restaurant could be so unwilling to offer such a basic courtesy.

It’s not just about the water; it’s about the overall experience. A small gesture like a glass of water shows respect and care for customers, and denying that felt almost inhuman. Between the smelly chicken and the lack of basic hospitality, I left feeling disappointed and unwelcome. I wouldn’t recommend this place to anyone and sincerely hope they reconsider their approach to customer service and food quality.”

This review covers both the quality of the food and the lack of customer care, giving a complete picture of your experience.

Atmosphere: 1

Food: 1

Service: 1