Love Chatime, staff are friendly and drinks are always tasty. I highly recommend the peachy lychee green tea with coconut jelly...it's amazing.
Pablo Calero
Great service and great product!
Mohammed Syed
Like most Chatimes, great location, service and ambiance. Waiting times can be a little long here but still worth it. Their iced strawberry matcha is fantastic.
Sukanya Ghosh
Their service has really gone down recently. Half of the times they have technical issues and cannot take orders or they run out of tapioca pearls. The number of times we faced these issues recently is unbelievable.
Maria Snieckute
My favorite bubble tea place—it's simple without being over the top, and the staff are friendly. The prices are fair too. Plus, they use lactose-free creamer as the default in their milk teas, which is such a game changer!
Tina Mahmoodi
I usually come to this Chatime location and my experiences are normally good, which is why today stood out. I came in with my dad and the two employees working seemed very disengaged while we were trying to order. They were zoned out, talking among themselves, and didn’t seem attentive or welcoming at all. Customer service really matters, especially for a place that relies on regular customers. It honestly felt like they didn’t want to be there, which made the interaction uncomfortable. I think management should address this because the service today did not reflect the quality I’ve experienced here before.
Tibian Abdelrahin
Kayla made our drinks and was honestly so sweet and friendly. She made us feel really welcome and the service was great. You can tell she cares about what she does. Such a good experience, thank you Kayla!
Mariam M
Came in the evening with a group of friends, and we left very satisfied! We got insight and recommendations on drinks, with really friendly service from Kayla. The vibes were so welcoming and I would definitely recommend stopping by for a quick sweet treat.
Kirill Belomitcev
Great customer service!
Grub Hub
Stopped by last night and the staff were solid. Friendly, quick, and they handled everything smoothly even with a steady line. My drink came out exactly how I asked, good flavour, fresh pearls, no issues at all. You can tell the team working today actually cares about getting things right, and it made the visit way better than the usual grab-and-go. Really appreciated the service. Would definitely come back.
Great environment, staff was super friendly and made the order to perfection
Bennett Cameron
Went to Chatime and honestly had a great experience. The girls working were really friendly and handled the busy rush super well. My drink came out fast and exactly how I wanted it. Really good service overall.
Surojit Sarkar
Ordered a milk tea with pearls online only to hear after arriving there at 8:30pm(they close at 10pm) to know they've run out of all kinds of pearls - original, brown sugar, etc. No phone call or text to give me a heads-up before heading in to pick it up. The replacement was a terrible tasting tea with some strange jelly that looked and tasted yucky... Pearls were the reason I placed the order so was pretty disappointed. No choice offered for a refund:( Seems management changed at this location and the current one isn't really doing a very good job. Had to drive down a bit further again near Savage Road to get my bubble tea fix from ICE BABO!!! Highly recommended!!! Better price, better taste, local business.
Casual Reviewer
I never had any problems with this location previously but having gone there recently after reading the latest reviews about the new ownership, I have to chime in.
I placed 2 orders on Uber Eats since you can currently BOGO pearl milk tea and when I went to pick it up, there was one girl working alone who was dealing with a bunch of orders and clearly felt a way about this. No issues with her, she was fine, but I had to wait a bit for my order.
When she told me it was ready, I could tell when she was bagging the drinks that the changes I made on Uber Eats weren't followed which is understandable because she had to do everything by herself and made a mistake but that's unacceptable from a management perspective. My milk tea didn't taste that great but all of the drinks had pearls (only 2 of them were supposed to) so that's a freebie I didn't pay for.
I would consider going back but honestly, I was a bit surprised my experience was similar to what new reviews are saying which means this is an issue the new owner has to figure out unless they just don't care.
E
Definitely not the same without the previous owners & staff members :(
We used to come to this location weekly, multiple times a week. Now the vibes are just not it. This is our first time back since grand opening, and the store looks kind of run down, didn’t feel welcoming, and some of the employees need to be trained on better customer service, coming from someone who works in customer service. I never like to complain but this makes me sad. It used to be so warm and welcoming in there and we’d be welcomed in with a smile at bare minimum. Now we barely got a hi. They didn’t even smile and if they looked at us, it felt so judgemental. The staff needs proper leadership and training. We waited quite a bit for 2 drinks with no communication. The attitude and vibes the girls gave off were not it.
My drink was made wrong so it took longer. But the guy working apologized for the wait, so that was good. Ordered a hot drink and it was barely lukewarm. This place just needs a little more love and care tbh and it would be better. The girl working at the front on Halloween displays such a careless and snarky attitude. No smile, didn’t care what we had to say, and clearly isn’t there for the customers. We were helped by her on opening day & the vibes were the same. I feel bad to post this but it’s sad to see how it’s changed. The guy working was fine, looked like he was in training, but at least he was trying.
Love Chatime, staff are friendly and drinks are always tasty. I highly recommend the peachy lychee green tea with coconut jelly...it's amazing.
Great service and great product!
Like most Chatimes, great location, service and ambiance. Waiting times can be a little long here but still worth it. Their iced strawberry matcha is fantastic.
Their service has really gone down recently. Half of the times they have technical issues and cannot take orders or they run out of tapioca pearls. The number of times we faced these issues recently is unbelievable.
My favorite bubble tea place—it's simple without being over the top, and the staff are friendly. The prices are fair too. Plus, they use lactose-free creamer as the default in their milk teas, which is such a game changer!
I usually come to this Chatime location and my experiences are normally good, which is why today stood out. I came in with my dad and the two employees working seemed very disengaged while we were trying to order. They were zoned out, talking among themselves, and didn’t seem attentive or welcoming at all.
Customer service really matters, especially for a place that relies on regular customers. It honestly felt like they didn’t want to be there, which made the interaction uncomfortable. I think management should address this because the service today did not reflect the quality I’ve experienced here before.
Kayla made our drinks and was honestly so sweet and friendly. She made us feel really welcome and the service was great. You can tell she cares about what she does. Such a good experience, thank you Kayla!
Came in the evening with a group of friends, and we left very satisfied! We got insight and recommendations on drinks, with really friendly service from Kayla.
The vibes were so welcoming and I would definitely recommend stopping by for a quick sweet treat.
Great customer service!
Stopped by last night and the staff were solid. Friendly, quick, and they handled everything smoothly even with a steady line. My drink came out exactly how I asked, good flavour, fresh pearls, no issues at all.
You can tell the team working today actually cares about getting things right, and it made the visit way better than the usual grab-and-go. Really appreciated the service.
Would definitely come back.
Restaurantji Recommends
Great environment, staff was super friendly and made the order to perfection
Went to Chatime and honestly had a great experience. The girls working were really friendly and handled the busy rush super well. My drink came out fast and exactly how I wanted it. Really good service overall.
Ordered a milk tea with pearls online only to hear after arriving there at 8:30pm(they close at 10pm) to know they've run out of all kinds of pearls - original, brown sugar, etc. No phone call or text to give me a heads-up before heading in to pick it up. The replacement was a terrible tasting tea with some strange jelly that looked and tasted yucky...
Pearls were the reason I placed the order so was pretty disappointed. No choice offered for a refund:(
Seems management changed at this location and the current one isn't really doing a very good job.
Had to drive down a bit further again near Savage Road to get my bubble tea fix from ICE BABO!!! Highly recommended!!! Better price, better taste, local business.
I never had any problems with this location previously but having gone there recently after reading the latest reviews about the new ownership, I have to chime in.
I placed 2 orders on Uber Eats since you can currently BOGO pearl milk tea and when I went to pick it up, there was one girl working alone who was dealing with a bunch of orders and clearly felt a way about this. No issues with her, she was fine, but I had to wait a bit for my order.
When she told me it was ready, I could tell when she was bagging the drinks that the changes I made on Uber Eats weren't followed which is understandable because she had to do everything by herself and made a mistake but that's unacceptable from a management perspective. My milk tea didn't taste that great but all of the drinks had pearls (only 2 of them were supposed to) so that's a freebie I didn't pay for.
I would consider going back but honestly, I was a bit surprised my experience was similar to what new reviews are saying which means this is an issue the new owner has to figure out unless they just don't care.
Definitely not the same without the previous owners & staff members :(
We used to come to this location weekly, multiple times a week. Now the vibes are just not it. This is our first time back since grand opening, and the store looks kind of run down, didn’t feel welcoming, and some of the employees need to be trained on better customer service, coming from someone who works in customer service. I never like to complain but this makes me sad. It used to be so warm and welcoming in there and we’d be welcomed in with a smile at bare minimum. Now we barely got a hi. They didn’t even smile and if they looked at us, it felt so judgemental. The staff needs proper leadership and training. We waited quite a bit for 2 drinks with no communication. The attitude and vibes the girls gave off were not it.
My drink was made wrong so it took longer. But the guy working apologized for the wait, so that was good. Ordered a hot drink and it was barely lukewarm. This place just needs a little more love and care tbh and it would be better. The girl working at the front on Halloween displays such a careless and snarky attitude. No smile, didn’t care what we had to say, and clearly isn’t there for the customers. We were helped by her on opening day & the vibes were the same. I feel bad to post this but it’s sad to see how it’s changed. The guy working was fine, looked like he was in training, but at least he was trying.
3 stars because the drinks tasted good thankfully
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