Frankie's Nashville Hot Chicken

Sauces were great and the chicken was lovely……but the sandwiches had barely any chicken in them. One skinny tender cut in half. For $15 this is criminal. There’s more filling in a macdonalds burger for 1/4 of the price!

Didn't give me coleslaw with my combo. Portion was small for the price. Chicken was fine, not worth it though.

Food: 3

Service: 1

Frankie's Chicken in Ottawa usually offers pretty decent food. The service is terrible and they bait people into BOGO (buy one get one free) deals that they do not honor. Today they have a BOGO banner on their ubereats profile but there is no offer. And I ordered the BOGO last week and they cancelled it without notice after making me wait an hour and inconveniencing the uber driver. That's B.S.

Had issues the last 2 times we ordered pick up from FHC in East Gwillimbury
It used to be very good but lately things have changed for the worst.
We contacted the restaurant both times
No manager is ever there to talk to.
Staff takes down the information and says they will inform the manager and the manager will call you tomorrow.
The manager never calls.
I emailed the store, still no response.
Food is expensive and since they only offer takeout you don’t get to see your food until you return home.
My orders are missing items. They can’t count 20 chicken strip quantities correctly
Half empty boxes of sides and one time we ordered 3 separate meals and 2 of the chicken strip meals were so tried out, barely eatable.
Too much inconsistency lately and with no one there to be accountable, it’s no longer worth the risk.
It’s too bad because they used to have a good product.

Atmosphere: 1

Food: 2

Service: 1

Super dry and over cooked. Hard to chew

Atmosphere: 1

Food: 1

Service: 1

Got the Nashville sandwich combo and the jalapeño chicken sandwich.

The food was excellent, chicken was seasoned well and crispy. Curly fries were flavourful and the portion was good.

Prices are a bit steep but otherwise no complaints.

Dietary restrictions: Halal chicken menu

Atmosphere: 5

Food: 5

Service: 5

Chicken tenders are some delicious chicken

Food: 5

Just don’t.Sandwiches were slapped together, fries were dry and clearly had been sitting around. Deep fried pickles were burnt to oblivion.Just close up and call it a day.

Atmosphere: 1

Food: 1

Service: 3

Food is decent, but it was confusing to find as it is inside lone star Texas grill.

Dietary restrictions: Halal chicken available

Atmosphere: 4

Food: 4

Service: 5

Delivery is slow, delay after delay

I ordered the food delivered. I ordered 4 chicken sandwiches bons were greasy, and the chicken pieces were burnt and tasted bad. No dressing no sauce! Awful experience! Not worth a try!

I order from here regularly. Just about my favorite chicken. portions are small but delicious! I wish they would bring back the macaroni balls.

Food: 5

Service: 5

Ordered 9pc strips and got 8. 3 dipping sauces missing. Ordered sandwich and got strips instead. Sauce is caked on leaving tenders all soggy. No thanks for a $60 meal. Fail.

Atmosphere: 2

Food: 3

Service: 2

The first two times I had Frankie's Hot Chicken I enjoyed it and highly recommended it however may last two orders have shown that things are going downhill. One of the biggest issues is the lack of Nashville style sauce on the chicken. The first couple times the chicken was completely covered in sauce but the last order there was just a bit of sauce applied to the chicken before the bun was put on leaving 80% of the chicken without sauce and nothing more than a chicken tender sandwich. When the manger at Lone Star responded to my critique she said the sauce was applied per specifications and tried to blame lack of quality on 3rd party delivery services. The chicken that arrives in your order will definitely not match the pictures from Frankie's social media pages or website. Come on Lone Star you can do better!

Ordered through uber eats, got the bacon cheese chicken sandwich with the spicy AF sauce. It was delicious, and truly spicy (habanero sauce, I think?). The chicken was crispy and the sandwich wasn't soggy or too greasy either. Would recommend, and would order again!

Atmosphere: 5

Food: 5

Service: 5