Everything was perfect and delicious except for my green beans which were raw and they hadn't even cut the sides/stems of the green beans so that was the only thing inedible unfortunately. Everything else was great, and service was also great.
Melissa
Great food as always! Better than the other locations. Reason for low rating was service. Sat for more than 15 mins without a refill on drinks when we had ordered them and one of our items that we ordered was not taken down properly so one guest in our party had to wait to eat.
Aleksandr
I have to admit, Jack Astor's Newmarket has drastically improved! I had a very very bad experience when we had a dinner there about 7-8 years ago so we didn't want to come back. But we still decided to give it another chance. And we were not disappointed! The food was just great, every single bite was delicious! The service was very goid too. The waitress Meghan was so nice and professional. The young ladies at the reception were also nice and easy going. So I think this restaurant might become our go-to place to dine.
Hannah Smith
Our server Meg Peca was amazing and gorg! We will be back only if we are served by her! Thanks Meg!
Atmosphere: 5
Food: 5
Service: 5
Trevor Coursol
Went here Christmas Eve with my granddaughter so that gammies and her mom can wrap presents in peace. Our server was absolutely amazing Tre. Will comeback again with her again.
Atmosphere: 5
Food: 5
Service: 5
weston easey
Went to Jacks for lunch today and the service from Torin was really good! He was very kind and attentive! The food was also very good. The Christmas lights were amazing! Very festive!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Wong
I visited this location with my husband, friend, and young daughter on a particularly busy night. Given how busy it was, I expected that we may not receive the level of service or attentiveness that we would on a less busy evening. With that being said, we were met with poor service and left feeling as though we were less than.
To begin, we asked for crayons for my young daughter to colour on the table with. It was understandable that it may have been an oversight to not leave any for a party with a young toddler given how busy the restaurant was, but after asking 3 separate times throughout the meal and not receiving it until the final ask, it left us feeling as though we were not as important as the other larger parties in the restaurant.
The waitress also brought over the wrong order which has happened to us in the past at other restaurant and isn't an issue at all. The issue lies in the fact that she was aggressively insistent it was our order despite the fact that she was only delivering the dish to our table and wasn't the one who took our order. They eventually confirmed it was the incorrect dish and gave us the main we ordered (with no apology as they seemed to be in a rush).
Although this is not a huge concern, it is to be noted that the waitress who brought our food put the hot meals and drinks directly in front of my young toddler. I have found that most establishments understand that hot dishes should be placed further away from young children as they may suddenly reach out to grab the dish. We were surprised that she did this but I assume it was due to being rushed to attend to other parties.
The service level and decorum of the staff that night was not on par to what we would expect at a Jack's location. We understand that it was a particularly busy night but we would've still appreciated being given the same level of service the other larger parties in the restaurant experienced.
The food was mediocre, the service was terrible, but it is to be noted they decorated the restaurant very festively for the holiday season. It was certainly a good effort in terms of decoration and atmosphere. The hostess was pleasant as well.
Atmosphere: 5
Food: 2
Service: 1
Amy Amini
Had a great experience tonight with Torin as my server. Made sure to check in throughout our whole dinner service. Completely replaced my artichoke dip with the lobster dip after I told him I didn’t enjoy it. I left feeling full and satisfied. Thank you for accommodating all our needs and being so nice about the dip!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Lobster and Crab Dip
NIMA D
This is one of the best jacks I visited. The atmosphere was amazing with lots of lights and decoration. The service was amazing. Sam was amazing. She was very hospitable and always asked if we needed anything. Amazing 👏.
Atmosphere: 5
Food: 5
Service: 5
Kunal Nair
Had a really great experience, our server was Sam, a few thing were sold out but she did a really good job recommending other things and was making jokes about made it feel like we miss out on a dish. She did a fantastic job!
We had a fantastic dining experience! Food, atmosphere and especially our incredibly attentive, kind and professional server, Alex, who took extremely good care of us even whilst super busy juggling multiple tables. She made us feel like we were her top priority never hesitating to get us exactly what we asked for and quickly too! Jack Astors is one of our “go to” places; Alex made this particular dinner one of our best yet! Thank you Alex, hope to see you next time :)
Atmosphere: 5
Food: 5
Service: 5
Leah Woldenga
Great food & atmosphere. Our server Torin provided excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Mona Jahangir
Ali was a pleasure to deal with and made our dining experience a real pleasure.
Atmosphere: 4
Food: 4
Service: 5
Terri Rennie
Loved my experience! Toryn was the best server
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burger and Fries
Everything was perfect and delicious except for my green beans which were raw and they hadn't even cut the sides/stems of the green beans so that was the only thing inedible unfortunately. Everything else was great, and service was also great.
Great food as always! Better than the other locations. Reason for low rating was service. Sat for more than 15 mins without a refill on drinks when we had ordered them and one of our items that we ordered was not taken down properly so one guest in our party had to wait to eat.
I have to admit, Jack Astor's Newmarket has drastically improved! I had a very very bad experience when we had a dinner there about 7-8 years ago so we didn't want to come back. But we still decided to give it another chance. And we were not disappointed! The food was just great, every single bite was delicious! The service was very goid too. The waitress Meghan was so nice and professional. The young ladies at the reception were also nice and easy going. So I think this restaurant might become our go-to place to dine.
Our server Meg Peca was amazing and gorg! We will be back only if we are served by her! Thanks Meg!
Atmosphere: 5
Food: 5
Service: 5
Went here Christmas Eve with my granddaughter so that gammies and her mom can wrap presents in peace. Our server was absolutely amazing Tre. Will comeback again with her again.
Atmosphere: 5
Food: 5
Service: 5
Went to Jacks for lunch today and the service from Torin was really good! He was very kind and attentive! The food was also very good. The Christmas lights were amazing! Very festive!
Atmosphere: 5
Food: 5
Service: 5
I visited this location with my husband, friend, and young daughter on a particularly busy night. Given how busy it was, I expected that we may not receive the level of service or attentiveness that we would on a less busy evening. With that being said, we were met with poor service and left feeling as though we were less than.
To begin, we asked for crayons for my young daughter to colour on the table with. It was understandable that it may have been an oversight to not leave any for a party with a young toddler given how busy the restaurant was, but after asking 3 separate times throughout the meal and not receiving it until the final ask, it left us feeling as though we were not as important as the other larger parties in the restaurant.
The waitress also brought over the wrong order which has happened to us in the past at other restaurant and isn't an issue at all. The issue lies in the fact that she was aggressively insistent it was our order despite the fact that she was only delivering the dish to our table and wasn't the one who took our order. They eventually confirmed it was the incorrect dish and gave us the main we ordered (with no apology as they seemed to be in a rush).
Although this is not a huge concern, it is to be noted that the waitress who brought our food put the hot meals and drinks directly in front of my young toddler. I have found that most establishments understand that hot dishes should be placed further away from young children as they may suddenly reach out to grab the dish. We were surprised that she did this but I assume it was due to being rushed to attend to other parties.
The service level and decorum of the staff that night was not on par to what we would expect at a Jack's location. We understand that it was a particularly busy night but we would've still appreciated being given the same level of service the other larger parties in the restaurant experienced.
The food was mediocre, the service was terrible, but it is to be noted they decorated the restaurant very festively for the holiday season. It was certainly a good effort in terms of decoration and atmosphere. The hostess was pleasant as well.
Atmosphere: 5
Food: 2
Service: 1
Had a great experience tonight with Torin as my server. Made sure to check in throughout our whole dinner service. Completely replaced my artichoke dip with the lobster dip after I told him I didn’t enjoy it. I left feeling full and satisfied. Thank you for accommodating all our needs and being so nice about the dip!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Lobster and Crab Dip
This is one of the best jacks I visited. The atmosphere was amazing with lots of lights and decoration. The service was amazing. Sam was amazing. She was very hospitable and always asked if we needed anything. Amazing 👏.
Atmosphere: 5
Food: 5
Service: 5
Had a really great experience, our server was Sam, a few thing were sold out but she did a really good job recommending other things and was making jokes about made it feel like we miss out on a dish. She did a fantastic job!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We had a fantastic dining experience! Food, atmosphere and especially our incredibly attentive, kind and professional server, Alex, who took extremely good care of us even whilst super busy juggling multiple tables. She made us feel like we were her top priority never hesitating to get us exactly what we asked for and quickly too! Jack Astors is one of our “go to” places; Alex made this particular dinner one of our best yet! Thank you Alex, hope to see you next time :)
Atmosphere: 5
Food: 5
Service: 5
Great food & atmosphere. Our server Torin provided excellent service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Ali was a pleasure to deal with and made our dining experience a real pleasure.
Atmosphere: 4
Food: 4
Service: 5
Loved my experience! Toryn was the best server
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Burger and Fries
Torin was a great waiter food was yummy
Atmosphere: 4
Food: 4
Service: 5
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