Waste of Money — During a recent visit, the staff were efficient, professional, and even earned on-site compliments, fully deserving a five-star service rating. However, the three subs purchased through a buy‑2‑get‑1‑free offer—a tuna with everything, a chicken teriyaki with everything, and a free steak and cheese with everything—were noticeably under-portioned. I’m not a regular Subway customer, but the two friends with me are. They immediately noticed that the toppings were about one-third of the normal amount and that the meat portions looked significantly smaller than standard—almost as if a smaller scooper had been used despite the “two scoops” provided. Based on their familiarity with Subway’s usual serving sizes, I contacted the store to verify if these portions met brand standards and to raise the concern through proper channels. Although the employee confirmed using two scoops and prepared the sandwiches in front of me, (“made as we always do”)the shortage wasn’t obvious until my friends pointed it out.
All three of us finished entire subs that were mostly bread—unusual, since they typically eat only half—confirming the minimal fillings. When I called the store, the staff were courteous, but the owner never responded.
The skimpy portions, consistent with other negative Google reviews, point to a broader issue in training or quality control. To confirm brand integrity and customer trust, I escalated the matter to Subway’s head office and requested a franchise audit to verify compliance with portion and quality standards.
Based on this experience, we won’t be returning to this location.
Message to the owner: Skimping on toppings might save costs short‑term, but if customers don’t return and leave poor reviews, is that really a gain—or a loss? (Rhetorical.)
Side note: Just five minutes away, Flaming Stove Shawarma (Newmarket) offers generous portions, peak freshness, and far better value. Highly recommended.
Atmosphere: 5
Food: 1
Service: 4
nick callicapa
Subway is a place to grab a clean lunch for me. They all seem to be pretty much the same. Lots of choices between cold or hot subs. They are always fresh and I feel good afyer eating there too.
Lisa Anne Harrison
Absolutely disgusting! The guy making the subs went back and forth from using the cash machine to making subs with no change of gloves. Barely put any of the ingredients on and didn’t even put the cheese after we asked for it and it’s standard . Rushed to the cash to get payment while in the middle of making the sub causing a distraction of what was put on it. For the price you pay for a sub nowadays, I’d expect all of the ingredients to be there and plentiful. Will not be back. This place has really gone down hill in the past few years. I’d give zero stars if possible .
Atmosphere: 1
Food: 1
Service: 1
Elife Yildirim
Staff is very kind and fast ,all ingredients fresh cutting and very delicious sandwiches 🙏
Ansh Patel
Nilesh is such a nice owner I ordered two veggie subs and a drink which was pretty decent and the staff are really wonderful I will definitely come back to this place again!!!
Atmosphere: 5
Food: 5
Service: 5
Rasam Hessami
I got myself 6-7 cookies and they were not FRESH at All !! Im so disappointed of this branch
Atmosphere: 1
Food: 1
Service: 1
Jeremy Dang
Quick in and out
Atmosphere: 5
Food: 5
Service: 4
Long Pham
Best experience I've had at any subway. Nilesh is so kind and personable and the sandwich was made with care.
-Lillian
Barun Bose
If there was an option to give 0 stars, I would to this location. 1. Used the buy 2, get 1 coupon. Asked for 3 chicken footlong one, but was told the free one can be only veggie, turkey, steak and no chicken option. 2. Breads did not seem or taste fresh 3. Kept being hurried up to choose the toppings eventhough there was no rush
Never in any subway did I have this experience.
Umesh Hadiya
Best Subway with best staff and customer service. Thanks Simran for great service in helping the kind of sub I would like.
It's ok. I mean it's subway. The problem now is it's just too expensive for a canned ham sandwich ya know?
Korbin Paradis
Ordered subs from uber eats, we get there and they cancelled our order. 40mins before they even close. The lady proceeds to argue that she can’t complete our order. Then the owner tells us the same thing. ALL WHILE HELPING OTHERS…
Karan Sahota
the guy working on the line is very rude and gave me wrong food like i am allergic to chicken and i asked him for the veg sandwich and he gave me the chicken one . i asked him about the new one but he refused me to give that , i’m not recommending anyone to eat here
Jaiveer Singh
I had a very disappointing experience at this Subway. The staff member, he was extremely rude and unprofessional. He served a chicken sandwich to a non-vegetarian customer who clearly asked for a vegetarian option, and he showed no sense of responsibility or basic manners when the mistake was pointed out. His behavior and attitude were unacceptable. I would not recommend anyone to visit this location. Customer service should be a priority, and unfortunately, that was completely lacking here
Shirin rasaei
I ordered a meatball sub and come home to bite down on something so hard. Looking like a tooth. it was disgusting and previous times i’ve experienced bad food quality at this exact subway location.
Waste of Money — During a recent visit, the staff were efficient, professional, and even earned on-site compliments, fully deserving a five-star service rating. However, the three subs purchased through a buy‑2‑get‑1‑free offer—a tuna with everything, a chicken teriyaki with everything, and a free steak and cheese with everything—were noticeably under-portioned.
I’m not a regular Subway customer, but the two friends with me are. They immediately noticed that the toppings were about one-third of the normal amount and that the meat portions looked significantly smaller than standard—almost as if a smaller scooper had been used despite the “two scoops” provided.
Based on their familiarity with Subway’s usual serving sizes, I contacted the store to verify if these portions met brand standards and to raise the concern through proper channels. Although the employee confirmed using two scoops and prepared the sandwiches in front of me, (“made as we always do”)the shortage wasn’t obvious until my friends pointed it out.
All three of us finished entire subs that were mostly bread—unusual, since they typically eat only half—confirming the minimal fillings. When I called the store, the staff were courteous, but the owner never responded.
The skimpy portions, consistent with other negative Google reviews, point to a broader issue in training or quality control. To confirm brand integrity and customer trust, I escalated the matter to Subway’s head office and requested a franchise audit to verify compliance with portion and quality standards.
Based on this experience, we won’t be returning to this location.
Message to the owner: Skimping on toppings might save costs short‑term, but if customers don’t return and leave poor reviews, is that really a gain—or a loss? (Rhetorical.)
Side note: Just five minutes away, Flaming Stove Shawarma (Newmarket) offers generous portions, peak freshness, and far better value. Highly recommended.
Atmosphere: 5
Food: 1
Service: 4
Subway is a place to grab a clean lunch for me. They all seem to be pretty much the same. Lots of choices between cold or hot subs. They are always fresh and I feel good afyer eating there too.
Absolutely disgusting! The guy making the subs went back and forth from using the cash machine to making subs with no change of gloves. Barely put any of the ingredients on and didn’t even put the cheese after we asked for it and it’s standard . Rushed to the cash to get payment while in the middle of making the sub causing a distraction of what was put on it. For the price you pay for a sub nowadays, I’d expect all of the ingredients to be there and plentiful. Will not be back. This place has really gone down hill in the past few years. I’d give zero stars if possible .
Atmosphere: 1
Food: 1
Service: 1
Staff is very kind and fast ,all ingredients fresh cutting and very delicious sandwiches 🙏
Nilesh is such a nice owner I ordered two veggie subs and a drink which was pretty decent and the staff are really wonderful I will definitely come back to this place again!!!
Atmosphere: 5
Food: 5
Service: 5
I got myself 6-7 cookies and they were not FRESH at All !! Im so disappointed of this branch
Atmosphere: 1
Food: 1
Service: 1
Quick in and out
Atmosphere: 5
Food: 5
Service: 4
Best experience I've had at any subway. Nilesh is so kind and personable and the sandwich was made with care.
-Lillian
If there was an option to give 0 stars, I would to this location.
1. Used the buy 2, get 1 coupon. Asked for 3 chicken footlong one, but was told the free one can be only veggie, turkey, steak and no chicken option.
2. Breads did not seem or taste fresh
3. Kept being hurried up to choose the toppings eventhough there was no rush
Never in any subway did I have this experience.
Best Subway with best staff and customer service. Thanks Simran for great service in helping the kind of sub I would like.
Restaurantji Recommends
It's ok. I mean it's subway. The problem now is it's just too expensive for a canned ham sandwich ya know?
Ordered subs from uber eats, we get there and they cancelled our order. 40mins before they even close. The lady proceeds to argue that she can’t complete our order. Then the owner tells us the same thing. ALL WHILE HELPING OTHERS…
the guy working on the line is very rude and gave me wrong food like i am allergic to chicken and i asked him for the veg sandwich and he gave me the chicken one . i asked him about the new one but he refused me to give that , i’m not recommending anyone to eat here
I had a very disappointing experience at this Subway. The staff member, he was extremely rude and unprofessional. He served a chicken sandwich to a non-vegetarian customer who clearly asked for a vegetarian option, and he showed no sense of responsibility or basic manners when the mistake was pointed out. His behavior and attitude were unacceptable. I would not recommend anyone to visit this location. Customer service should be a priority, and unfortunately, that was completely lacking here
I ordered a meatball sub and come home to bite down on something so hard. Looking like a tooth. it was disgusting and previous times i’ve experienced bad food quality at this exact subway location.
Loading...