Breakfast was decent, not as expected for a luxury hotel. Potato had little to no flavor, as well as the eggs. $70 cad for a bad/mediocre breakfast
Atmosphere: 3
Food: 3
Service: 3
Rabih El Hage
Good food, friendly service, one of the greatest views to start your day right facing the majestic Niagara Falls.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Van Ravens
Went for a girls weekend to Niagara and decided last minute to do breakfast before heading out of the hotel. Our server Ashley (brunette, ponytail, and glasses) was AMAZING!! She was so kind, made sure everything was delicious, anticipated us needing condiments and water. I seriously could not get over what great service she provided. Well done Ashley!! Great customer service! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
angelareining
It is rare that I write a review and I travel a lot. It was EXTREMELY disappointing to spend $$$ extra to book a room with a view of the falls at this hotel and then not be given that room. The entire reason to stay at this particular hotel is to have a view. We checked in right at 4 pm and were told our room was 6th floor. (Rooms are floors 5-23). I stated I had paid for a room with a view and expected it to be on a much higher floor. I was thinking floor 15 or above. The man checking in just stated this was the ONLY room available as the hotel was sold out. I can’t imagine this was actually true. There was no offer for a smaller room (we had an executive suite booked) on a higher floor or compensation for not getting the room we paid for. I find it egregious that Marriott can take money for a room they can’t provide. And then they have no option for a very unhappy customer. Things such as the exorbitant valet fee or the mandatory daily “amenity fee” are other negatives that I would typically ignore but just added to the terrible overall experience.
Kristy Altemara
I was disappointed in the lack of cleanliness, both of our table and in the buffet area. The buffet area is chaos. There is a very large variety of food and all of it looked very good (except the sliced fruit, which was clearly not yet ripe). However, everything we ate was cold. It definitely concerned me from a food safety aspect. The view was OK. You could sort of see some water past the line of trees, so don’t go thinking you’ll have wonderful views. We paid $85 CAD for 2 breakfast buffets (no add-ons), which was the most expensive meal we ate during our entire vacation. Definitely disappointing, and not worth it for what we got.
Atmosphere: 4
Food: 2
Service: 2
franksatt
There were a number of problems at this hotel that were unacceptable. We had 2 rooms.Both had toilet issues soon after we checked in. One was clogged and the other had a defective float valve that didn't allow water to flow in. Staff apparently didn't notice when the room was serviced. The A/C was all on or off.Service man stated that the system works that way. The lobby was not cleaned regularly. Artificial flowers were dusty, tables were not cleaned well. Bell staff were overwhelmed...but remained pleasant! One would think that polite criticism would result in some action. I completed a Marriott generated survey and got a very perfunctory response. I have stayed here before and it certainly was not unacceptable. For the price paid, a very poor showing by Marriott's management team
G188MTrobertp
Although the location is excellent and lobby is nice, the mattress in the room was poor. It was very soft and well past its due date. This was surprising given the high cost of the room. The linens were also past their prime and did not hold up well during our stay. Regardless, the room was clean and the view of the falls was excellent. The staff were very friendly and accommodating. The hotel is very close to the fernicular which takes passengers directly to the falls.
ElenaDit
The Marriott has an incredible, prime location right on Canadian falls. The view from the room is stunning and we were able to enjoy unforgettable fireworks from our room The frot office Manager and her team are superb! They made our family vacation unforgettable ! Attention to detail is exquisite and I can only highly recommend to stay here when visiting Niagara
H3716PZchuckm
Good idea, poorly executed. We had a good time despite our experience with the hotel. The location is superb if you want to avoid the Vegas strip-like tourist area and only do non-boat Falls viewing. Re: the hotel itself, 1. Elevators must be fixed. They ignore up or down and stop at every floor. They are excessively slow and inexcusable for a $500/night hotel. No other respectable management would tolerate such and egregious oversight in operations. 2. Windows must be cleaned. We came for the view but every window in the hotel was marred by what looked like bug and bird matter. Again, poor maintenance that speaks of poor management 3. Room needed some kind of quality check. Shower had a broken handle. It was nice that there was a handheld shower head but the switch that diverted water from handheld to the stationary shower was broken.
travelwithcandace
Overall, we had a pretty nice stay. Our room was a great size for our family of four and we had a decent view of the falls from the sixth floor, though the higher floors probably have even better views. We could easily walk to plenty of places and the bus was super convenient. Plenty of restaurants within walking distance too, but everything in the area (including this hotel) is very overpriced, so expect to pay more!
Very bad experience. Nobody cleaned up my room the first day. When I asked to clean an housekeeper just brought some towels but keep the toilet dirty! A bottle cap that I found close to bed is still there after two nights….The conditioning system was very noise, we couldn’t sleep Maybe too rooms for what they can manage. Parking fee very expensive
davidbF5981TE
Overall an excellent option Pro: We stayed in a superior falls view room (high floor) and the view really was breathtaking. Great view of the fireworks at 10pm right out of the room window The proximity to the horseshoe falls is excellent as there is a short tram ride over the hill. Uber was readily available to go to the other parts of town. The concierge lounge wasn’t anything special but the staff was very nice and there was alway coffee, water/soda and some light snacks. Starbucks right in the lobby Cons: The rooms were very hot in summer even with ac set to 62. The staff told us this is common. The breakfast buffet wasn’t very good, especially for the price. Bourbon selection (if that matters to you) was really poor (basically Jim Beam and Makers) were only real options in lobby bar and Morton’s. For a hotel of this caliber, it is a miss.
purpleij
If you ask for a high floor, we had 22, facing the falls you’ll get fantastic views from your room. We even saw the nightly fireworks. The room was spacious, a typical Marriott room. Very busy, high traffic hotel because of its location. Price for everything is exorbitant. Nightly parking $60, breakfast buffet $30pp, Starbucks in the lobby not much better! Staff was very friendly.
mcholt220
Room type: Superior falls view guest room with single king bed. Positives: 1. Hotel has great amenities (pool, spa, bar/restaurant, menu for room service). 2. Hotel is within walking distance to great entertainment such as casinos and restaurants. * No shortage of options for things to do. 3. View of falls is outstanding, unobstructed, best part about the room. (Refer to pics) Negatives: 1. Self parking is a hike. (Refer to map image). Since valet parks in the same area, I chose to save money and hopefully NOT park next to someone that will damage my vehicle. (Refer to pics) 2. Parking area should be more secure since the capability is already there. It is gated, has cameras and a gate house… it would be better if it were secure by hotel key card. 3. Surfaces like nightstands and inside of window need cleaning. (Refer to pics) 4. Ran out of body wash after first shower 5. Bed is less comfortable than other Marriott locations. 5. Hotel location is farthest hotel location from the entertainment area. NOT outside of a 5-10 minute walk. Not far at all. Summary: I am happy with my stay and I would definitely stay here again. I know new beds would be a heavy cost, but I’d be a lot more happy if surfaces in the room were cleaned.
Ay Güey
Food was good but overpriced for breakfast Buffet.
Breakfast was decent, not as expected for a luxury hotel. Potato had little to no flavor, as well as the eggs. $70 cad for a bad/mediocre breakfast
Atmosphere: 3
Food: 3
Service: 3
Good food, friendly service, one of the greatest views to start your day right facing the majestic Niagara Falls.
Atmosphere: 5
Food: 5
Service: 5
Went for a girls weekend to Niagara and decided last minute to do breakfast before heading out of the hotel. Our server Ashley (brunette, ponytail, and glasses) was AMAZING!! She was so kind, made sure everything was delicious, anticipated us needing condiments and water. I seriously could not get over what great service she provided. Well done Ashley!! Great customer service! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
It is rare that I write a review and I travel a lot. It was EXTREMELY disappointing to spend $$$ extra to book a room with a view of the falls at this hotel and then not be given that room. The entire reason to stay at this particular hotel is to have a view. We checked in right at 4 pm and were told our room was 6th floor. (Rooms are floors 5-23). I stated I had paid for a room with a view and expected it to be on a much higher floor. I was thinking floor 15 or above. The man checking in just stated this was the ONLY room available as the hotel was sold out. I can’t imagine this was actually true. There was no offer for a smaller room (we had an executive suite booked) on a higher floor or compensation for not getting the room we paid for. I find it egregious that Marriott can take money for a room they can’t provide. And then they have no option for a very unhappy customer. Things such as the exorbitant valet fee or the mandatory daily “amenity fee” are other negatives that I would typically ignore but just added to the terrible overall experience.
I was disappointed in the lack of cleanliness, both of our table and in the buffet area. The buffet area is chaos. There is a very large variety of food and all of it looked very good (except the sliced fruit, which was clearly not yet ripe). However, everything we ate was cold. It definitely concerned me from a food safety aspect. The view was OK. You could sort of see some water past the line of trees, so don’t go thinking you’ll have wonderful views. We paid $85 CAD for 2 breakfast buffets (no add-ons), which was the most expensive meal we ate during our entire vacation. Definitely disappointing, and not worth it for what we got.
Atmosphere: 4
Food: 2
Service: 2
There were a number of problems at this hotel that were unacceptable. We had 2 rooms.Both had toilet issues soon after we checked in. One was clogged and the other had a defective float valve that didn't allow water to flow in. Staff apparently didn't notice when the room was serviced. The A/C was all on or off.Service man stated that the system works that way. The lobby was not cleaned regularly. Artificial flowers were dusty, tables were not cleaned well. Bell staff were overwhelmed...but remained pleasant! One would think that polite criticism would result in some action. I completed a Marriott generated survey and got a very perfunctory response. I have stayed here before and it certainly was not unacceptable. For the price paid, a very poor showing by Marriott's management team
Although the location is excellent and lobby is nice, the mattress in the room was poor. It was very soft and well past its due date. This was surprising given the high cost of the room. The linens were also past their prime and did not hold up well during our stay. Regardless, the room was clean and the view of the falls was excellent. The staff were very friendly and accommodating. The hotel is very close to the fernicular which takes passengers directly to the falls.
The Marriott has an incredible, prime location right on Canadian falls. The view from the room is stunning and we were able to enjoy unforgettable fireworks from our room The frot office Manager and her team are superb! They made our family vacation unforgettable ! Attention to detail is exquisite and I can only highly recommend to stay here when visiting Niagara
Good idea, poorly executed. We had a good time despite our experience with the hotel. The location is superb if you want to avoid the Vegas strip-like tourist area and only do non-boat Falls viewing. Re: the hotel itself, 1. Elevators must be fixed. They ignore up or down and stop at every floor. They are excessively slow and inexcusable for a $500/night hotel. No other respectable management would tolerate such and egregious oversight in operations. 2. Windows must be cleaned. We came for the view but every window in the hotel was marred by what looked like bug and bird matter. Again, poor maintenance that speaks of poor management 3. Room needed some kind of quality check. Shower had a broken handle. It was nice that there was a handheld shower head but the switch that diverted water from handheld to the stationary shower was broken.
Overall, we had a pretty nice stay. Our room was a great size for our family of four and we had a decent view of the falls from the sixth floor, though the higher floors probably have even better views. We could easily walk to plenty of places and the bus was super convenient. Plenty of restaurants within walking distance too, but everything in the area (including this hotel) is very overpriced, so expect to pay more!
Restaurantji Recommends
Very bad experience. Nobody cleaned up my room the first day. When I asked to clean an housekeeper just brought some towels but keep the toilet dirty! A bottle cap that I found close to bed is still there after two nights….The conditioning system was very noise, we couldn’t sleep Maybe too rooms for what they can manage. Parking fee very expensive
Overall an excellent option Pro: We stayed in a superior falls view room (high floor) and the view really was breathtaking. Great view of the fireworks at 10pm right out of the room window The proximity to the horseshoe falls is excellent as there is a short tram ride over the hill. Uber was readily available to go to the other parts of town. The concierge lounge wasn’t anything special but the staff was very nice and there was alway coffee, water/soda and some light snacks. Starbucks right in the lobby Cons: The rooms were very hot in summer even with ac set to 62. The staff told us this is common. The breakfast buffet wasn’t very good, especially for the price. Bourbon selection (if that matters to you) was really poor (basically Jim Beam and Makers) were only real options in lobby bar and Morton’s. For a hotel of this caliber, it is a miss.
If you ask for a high floor, we had 22, facing the falls you’ll get fantastic views from your room. We even saw the nightly fireworks. The room was spacious, a typical Marriott room. Very busy, high traffic hotel because of its location. Price for everything is exorbitant. Nightly parking $60, breakfast buffet $30pp, Starbucks in the lobby not much better! Staff was very friendly.
Room type: Superior falls view guest room with single king bed. Positives: 1. Hotel has great amenities (pool, spa, bar/restaurant, menu for room service). 2. Hotel is within walking distance to great entertainment such as casinos and restaurants. * No shortage of options for things to do. 3. View of falls is outstanding, unobstructed, best part about the room. (Refer to pics) Negatives: 1. Self parking is a hike. (Refer to map image). Since valet parks in the same area, I chose to save money and hopefully NOT park next to someone that will damage my vehicle. (Refer to pics) 2. Parking area should be more secure since the capability is already there. It is gated, has cameras and a gate house… it would be better if it were secure by hotel key card. 3. Surfaces like nightstands and inside of window need cleaning. (Refer to pics) 4. Ran out of body wash after first shower 5. Bed is less comfortable than other Marriott locations. 5. Hotel location is farthest hotel location from the entertainment area. NOT outside of a 5-10 minute walk. Not far at all. Summary: I am happy with my stay and I would definitely stay here again. I know new beds would be a heavy cost, but I’d be a lot more happy if surfaces in the room were cleaned.
Food was good but overpriced for breakfast Buffet.