Worst customer service ever, food was not even warmed up to temperature. Save your money and eat else where.
Atmosphere: 1
Food: 1
Service: 1
Mohsen Mousavi
The food is actually disgusting don’t recommend it
N H
I recently had a disgustingly racist encounter at this location where an employee pulled his eyes outwards to the side, mocking my Asian background after asking me where I was from. I contacted the business to bring forth the issue, and while the location owner initially gave a short response to say they are investigating, I have not received any updates from them after a week, and I also attempted to followed up with them to no avail.The lack of response on an issue like this is unfortunate as it shows the owner does not care
Atmosphere: 1
Food: 1
Service: 1
VoudouLounge
A tad pricey for franchise pizza overall but at least it was somewhat fresh and tasty and worked out for a quick bite.
Fast and convenient way of getting Italian food? All for it, 5 stars. Hope this franchise spreads all over, because we need one in
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spaghetti
Nazia Husseini
I don't reccommend this employee work here , she doesn't care about the customers. Shr shouldnt work here.
Service: 1
Nadia Al Emadi
So yummy ?
Atmosphere: 5
Food: 5
Service: 5
AJ A
They refused to take a valid coupon and when asked to speak with the manager he looked at it told me to go away and refused service. Incredibly rude and so unprofessional to ignore me and walk away while I'm talking to him. Told him to contact his corporate office or franchise owner as this is a valid coupon and he just ignored me and walked to the back. I dont recommend this place to anyone especially when these people clearly need to learn customer service standards being in a service industry!
Thank you for Halal Sbarro Rest.The Indian employee who was present yesterday was wonderful in her wonderful service and interactionThe pizza was special and the garlic bread as well as the sauceI recommend it
Atmosphere: 5
Food: 5
Service: 5
Dwight Mendoza
Their stromboli is great, but I was not happy with how one of their employees addressed me during my last visit. The employee working as the cashier forgot to charge me for my dipping sauce, so I ended up paying for everything I ordered except for the aforementioned item. The reason being is that the cashier was not listening carefully when a different employee who took my order was communicating each item I ordered to her. When the employee who took my order realized her co-worker's mistake, she told me "You did not pay for the dip!" in a tone that sounded like she was blaming me. I think the employee could have said it in a more polite way, such as "Sorry, we accidentally forgot to charge you for the [item name]. Would you mind making the payment, please?"Aside from that, I think they should also improve on their practices by having the same employee both take orders from customers and process payments at the checkout. Otherwise, it would be like playing a game of broken telephone, and they would often make mistakes when checking out orders.
Food: 5
Service: 1
Hathal
Pizza was really fresh and delicious, good price and very friendly service.
S V
Pizza there taste like the one from the grocery store. Garlic bread sticks probably went past some garlic cause there was nothing on
Atmosphere: 4
Food: 1
Service: 3
Kanchan Kumar
I had a wonderful experience at Sbarro located at the Niagara Premium Outlet centre food court. We reached there when the outlet was about to close on a Sunday around 6PM. Despite that we were served well with our orders. I would highly recommend the Stromboli if you need a quick bite after getting tired of shopping. It's really delicious and fulfilling. Will definitely revisit. The staff was helpful and friendly.
Location closed.
Worst customer service ever, food was not even warmed up to temperature. Save your money and eat else where.
Atmosphere: 1
Food: 1
Service: 1
The food is actually disgusting don’t recommend it
I recently had a disgustingly racist encounter at this location where an employee pulled his eyes outwards to the side, mocking my Asian background after asking me where I was from. I contacted the business to bring forth the issue, and while the location owner initially gave a short response to say they are investigating, I have not received any updates from them after a week, and I also attempted to followed up with them to no avail.The lack of response on an issue like this is unfortunate as it shows the owner does not care
Atmosphere: 1
Food: 1
Service: 1
A tad pricey for franchise pizza overall but at least it was somewhat fresh and tasty and worked out for a quick bite.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Spaghetti & Meatballs, Chicken Parmesan, Cheese Pizza Slice
Delicious fresh food
Vegetarian options: Fresh vegetarian pizza
Atmosphere: 5
Food: 5
Service: 5
Fast and convenient way of getting Italian food? All for it, 5 stars. Hope this franchise spreads all over, because we need one in
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spaghetti
I don't reccommend this employee work here , she doesn't care about the customers. Shr shouldnt work here.
Service: 1
So yummy ?
Atmosphere: 5
Food: 5
Service: 5
They refused to take a valid coupon and when asked to speak with the manager he looked at it told me to go away and refused service. Incredibly rude and so unprofessional to ignore me and walk away while I'm talking to him. Told him to contact his corporate office or franchise owner as this is a valid coupon and he just ignored me and walked to the back. I dont recommend this place to anyone especially when these people clearly need to learn customer service standards being in a service industry!
Restaurantji Recommends
Thank you for Halal Sbarro Rest.The Indian employee who was present yesterday was wonderful in her wonderful service and interactionThe pizza was special and the garlic bread as well as the sauceI recommend it
Atmosphere: 5
Food: 5
Service: 5
Their stromboli is great, but I was not happy with how one of their employees addressed me during my last visit. The employee working as the cashier forgot to charge me for my dipping sauce, so I ended up paying for everything I ordered except for the aforementioned item. The reason being is that the cashier was not listening carefully when a different employee who took my order was communicating each item I ordered to her. When the employee who took my order realized her co-worker's mistake, she told me "You did not pay for the dip!" in a tone that sounded like she was blaming me. I think the employee could have said it in a more polite way, such as "Sorry, we accidentally forgot to charge you for the [item name]. Would you mind making the payment, please?"Aside from that, I think they should also improve on their practices by having the same employee both take orders from customers and process payments at the checkout. Otherwise, it would be like playing a game of broken telephone, and they would often make mistakes when checking out orders.
Food: 5
Service: 1
Pizza was really fresh and delicious, good price and very friendly service.
Pizza there taste like the one from the grocery store. Garlic bread sticks probably went past some garlic cause there was nothing on
Atmosphere: 4
Food: 1
Service: 3
I had a wonderful experience at Sbarro located at the Niagara Premium Outlet centre food court. We reached there when the outlet was about to close on a Sunday around 6PM. Despite that we were served well with our orders. I would highly recommend the Stromboli if you need a quick bite after getting tired of shopping. It's really delicious and fulfilling. Will definitely revisit. The staff was helpful and friendly.
Atmosphere: 4
Food: 5
Service: 5
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