You can't not go to the Drawing Room if you happen to be at NOTL. I have been twice and totally enjoy travelling in time to the 1940's afternoon tea? I feel special and like I am in the studio setting of DOWNTON ABBEY, remember? Must go. Will come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Pastries, Sandwiches
Faisal Ilahie
Worst service ever. The staff didn't greet us or acknowledge our presence, even though I had a reservation and came 5 min early. Ended up walking out after speaking to the manager. Don't waste your time. Go someplace else.
Atmosphere: 3
Yenma Herb
This seems to be a “traditions” kind of place. We read that this was a must do for the experience. We did have a good experience. The service was impeccable. However the food was just okay. The sandwiches did not taste fresh. We’re glad we made reservations and opted for the Highland Candlelight tea service so that we could sample the meat pie. Definitely worth it even if it wasn’t quite candlelight. Overall I’m not sure I would return. It was worth experiencing once.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Assorted Pastries
Christian
Always came here for the traditional afternoon tea, sadly to say the food wasn’t good this time. Our cucumber sandwiches were stale and we mentioned this to our waitress. Which in return said she would bring this up to the chef in the back. We waited a while for anyone to even come back. At the end of it all we expected her to come with fresh sandwiches in exchange for the stale ones. No one attended our seating area after the complaint was given. It’s like they no longer want to serve you after and forgot about us.
Atmosphere: 2
Food: 1
Service: 1
Michelle Espíndola
We love the sweet treats, but the salty ones specially the cucumber sandwich were a bit meh, the best teas and service, we felt that some nice music adoc with the theme could be great to upgrade the experience.
We were just at the drawing room for afternoon tea. It was fine, absolutely nothing special. But after the incident we had I really question their health and safety standards.This issue I had with the restaurant came just after we paid for our tea service. Out of nowhere, in this allegedly elegant tea room, a man (who later turns out to be the manager) walks through the room with a dripping wet mop and splashes the slop all over me. I was shocked! I mention it to one of the servers who says "Oh ya we had a leak" That was her actual response to me. Seeing the look on my face she asks if I would like to see the manager. I say yes and the man carrying the mop comes back and apologizes but again tells me they had a leak. Well, your leak is now all over me and my linen pants. Its just gross. He then puts the onus on me to try to resolve the issue. What kind of management is this? He then says let me get you some scones. His solution was to send me away with scones. Again I was so grossed out I really didn't say anything after that. Its truly awful customer service. At the very least they should have paid for my dry cleaning but no his solution was scones. Honestly go somewhere else as hygiene and customer service are beyond lacking here.
Atmosphere: 1
Food: 3
Service: 1
Ron Kumar
Not the most polite and accommodating customer experience.
This was a last minute addition to our vacation. My wife called for a reservation and set it up same day. The food was stellar. Our service was even better. So thankful we added this to the trip. The town is also nice to walk through and people watch and/or souvenir shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea
Mahmoud Shawaf
The place looks nice if it wasn’t full of flies and bread crumbs on the floor. They took our reservation for 5 PM, and when we arrived the hostess told us the kitchen is closing at 5:15 and the restaurant is closing at 6 PM !! At minimum price for tea of $55, I would expect it to be nicer experience,
Regret planning family gathering at such place
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Afternoon Tea
TerryB
It was a special treat to enjoy afternoon tea at the Prince of Wales hotel. The atmosphere was peaceful and we had a beautiful seat by the window, where we could people watch as we enjoyed our tea. The scones were delicious. I just wish they would have offered clotted cream instead of Creme Fraiche. The desserts were all very good. The cucumber and salmon sandwiches could have used a little bit of zing, but the egg salad croissants were quite good. The tea was excellent, and the service was very good.
SuzC
A lovely way to pamper yourself with a variety of teas to choose from and the traditional afternoon tea of small sandwiches, pastries, and other sweets. The food was delicious. The service was impeccable. We will always make a point to visit when we are in Niagara-on-the-Lake.
Im writing to tell the terrible service from today reservation. We deal with peanut and nut allergy in our family. We are not new to this so i do everything i can before. I call 2 weeks again to inquire about this as we have never gone to this place before i did my good explanation about out severe allergy to make sure we can go here and still enjoy. I was told they could accommodate my son so i gladly it marked in our booking so it is known and no surprises. So today my son took my daughter for her birthday and my son was told we can not accommodate your allergy and would not guarantee his food so he did not eat to be safe but not to ruin it for his sister. They were only told this after they sat down If i had known this we would not have gone but instead you wasted our time and ruined a birthday as my son came from out if town to take her as a surprise These things are not new to us but i always do everything ahead so our time is not wasted. Extremely disappointing will never return
Food is bad.
Service mediocre.
Environment good, antique. A lot of flies tho.
Atmosphere: 4
Food: 1
Service: 3
Amazing High Tea experience at this historic place filled with old world art! Great ambiance and exceptional service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peaches & Cream, High Tea Appetizer Sampler
Vegetarian options: Grilled vegetable croissant sandwiches
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Peaches & Cream, Assorted Pastries, Sandwiches, Afternoon Tea, Artisanal Cheese Sampler
You can't not go to the Drawing Room if you happen to be at NOTL. I have been twice and totally enjoy travelling in time to the 1940's afternoon tea? I feel special and like I am in the studio setting of DOWNTON ABBEY, remember? Must go. Will come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Pastries, Sandwiches
Worst service ever. The staff didn't greet us or acknowledge our presence, even though I had a reservation and came 5 min early. Ended up walking out after speaking to the manager. Don't waste your time. Go someplace else.
Atmosphere: 3
This seems to be a “traditions” kind of place. We read that this was a must do for the experience. We did have a good experience. The service was impeccable. However the food was just okay. The sandwiches did not taste fresh. We’re glad we made reservations and opted for the Highland Candlelight tea service so that we could sample the meat pie. Definitely worth it even if it wasn’t quite candlelight. Overall I’m not sure I would return. It was worth experiencing once.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Assorted Pastries
Always came here for the traditional afternoon tea, sadly to say the food wasn’t good this time. Our cucumber sandwiches were stale and we mentioned this to our waitress. Which in return said she would bring this up to the chef in the back. We waited a while for anyone to even come back. At the end of it all we expected her to come with fresh sandwiches in exchange for the stale ones. No one attended our seating area after the complaint was given. It’s like they no longer want to serve you after and forgot about us.
Atmosphere: 2
Food: 1
Service: 1
We love the sweet treats, but the salty ones specially the cucumber sandwich were a bit meh, the best teas and service, we felt that some nice music adoc with the theme could be great to upgrade the experience.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Assorted Pastries, High Tea Appetizer Sampler, Artisanal Cheese Sampler
We were just at the drawing room for afternoon tea. It was fine, absolutely nothing special. But after the incident we had I really question their health and safety standards.This issue I had with the restaurant came just after we paid for our tea service. Out of nowhere, in this allegedly elegant tea room, a man (who later turns out to be the manager) walks through the room with a dripping wet mop and splashes the slop all over me. I was shocked! I mention it to one of the servers who says "Oh ya we had a leak" That was her actual response to me. Seeing the look on my face she asks if I would like to see the manager. I say yes and the man carrying the mop comes back and apologizes but again tells me they had a leak. Well, your leak is now all over me and my linen pants. Its just gross. He then puts the onus on me to try to resolve the issue. What kind of management is this? He then says let me get you some scones. His solution was to send me away with scones. Again I was so grossed out I really didn't say anything after that. Its truly awful customer service. At the very least they should have paid for my dry cleaning but no his solution was scones. Honestly go somewhere else as hygiene and customer service are beyond lacking here.
Atmosphere: 1
Food: 3
Service: 1
Not the most polite and accommodating customer experience.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Sandwiches, Afternoon Tea
Restaurantji Recommends
This was a last minute addition to our vacation. My wife called for a reservation and set it up same day. The food was stellar. Our service was even better. So thankful we added this to the trip. The town is also nice to walk through and people watch and/or souvenir shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea
The place looks nice if it wasn’t full of flies and bread crumbs on the floor.
They took our reservation for 5 PM, and when we arrived the hostess told us the kitchen is closing at 5:15 and the restaurant is closing at 6 PM !!
At minimum price for tea of $55, I would expect it to be nicer experience,
Regret planning family gathering at such place
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Afternoon Tea
It was a special treat to enjoy afternoon tea at the Prince of Wales hotel. The atmosphere was peaceful and we had a beautiful seat by the window, where we could people watch as we enjoyed our tea. The scones were delicious. I just wish they would have offered clotted cream instead of Creme Fraiche. The desserts were all very good. The cucumber and salmon sandwiches could have used a little bit of zing, but the egg salad croissants were quite good. The tea was excellent, and the service was very good.
A lovely way to pamper yourself with a variety of teas to choose from and the traditional afternoon tea of small sandwiches, pastries, and other sweets. The food was delicious. The service was impeccable. We will always make a point to visit when we are in Niagara-on-the-Lake.
Im writing to tell the terrible service from today reservation. We deal with peanut and nut allergy in our family. We are not new to this so i do everything i can before. I call 2 weeks again to inquire about this as we have never gone to this place before i did my good explanation about out severe allergy to make sure we can go here and still enjoy. I was told they could accommodate my son so i gladly it marked in our booking so it is known and no surprises. So today my son took my daughter for her birthday and my son was told we can not accommodate your allergy and would not guarantee his food so he did not eat to be safe but not to ruin it for his sister. They were only told this after they sat down If i had known this we would not have gone but instead you wasted our time and ruined a birthday as my son came from out if town to take her as a surprise These things are not new to us but i always do everything ahead so our time is not wasted. Extremely disappointing will never return
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