TLDR: This place lies about their menu items and gaslights you when you point out issues and sprinkle in some light racism.One of the worst experiences I've ever had in a restaurant.Ordered an apple juice which was listed as freshly squeezed but was very clearly from concentrate. Then the grilled fish I ordered came. First bite looked okay but the second bite I saw that it was a bit raw, and even more raw into the thicker section of the meat.I asked the waitress about this expecting the simple solution to be "oh so sorry, let me grill it up for you". NOPE. She didn't know what to do and went to get the manager who told me THEY MAKE THEIR FISH MEDIUM RARE! and it was my fault for not ordering it another way. How would I have known that? This wasn't mentioned when I ordered it. she took it away to get grilled up. Then another guy came and explained to me they have always made their fish medium rare.The manager then came back again and told me again that they serve it medium rare (why do I need to be told that 3 different times?). I told her I've never heard of medium rare fish anywhere. THEN SHE ASKED ME WHERE I'M FROM. I replied I was born and raised here.I think she was going to try to explain to me that Canadians have fish medium rare which is obviously not true.At this point, I mentioned while she was here, I wanted to point out that the apple juice listed under the freshly squeezed juices was not in fact freshly squeezed. She said yeah sorry we need to change our menu. and I said yes, because its false advertising and she said well we also have soft drinks listed so obviously not everything there is freshly squeezed. I let her know that was obvious because you can't freshly squeeze coke but you can freshly squeeze apple juice so it needs to be changed. She just smiled and said sorry and left. Looking at other reviews, seems they have done the same to the orange juiceYou would have thought they would have at least comped the apple juice since they admitted they shouldn't have had it under freshly squeezed but nope. The service here SUCKS. They don't care about the customer experience here. Avoid at all costs. One of the worst experiences I've ever had in a restaurant.
Atmosphere: 2
Food: 1
Service: 1
Make You Rise
Honestly such an awesome experience. The breakfast was delicious and the service was amazing. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Rico DiGiovanni
We had a birthday brunch for 18 people. We had a great time! The food was delicious and the service was excellent. All our guests raved about Hazel’s.I will go back often.
Atmosphere: 5
Food: 5
Service: 5
Anthony Wills
New to the area my fiance and I were looking to try this spot for an authentic diner experience. We were delightfully surprised, from service to food it was all so wonderful. Can't recommend enough from the cozy comfort vibe, person able service and all day breakfast. Really made the day.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Truckers Special
David W
Since new ownership food quality has dropped. My sons and I loved going here, but last breakfast was bad. Sausages were terrible, lemonade was sent back as it was undrinkable. No effort by chef especially considering what they are charging for basic eggs, toast and sausage. We miss the old delicious home fries (not dry frozen McCain potato bits). Lets hope they can take it up a notch as we do love this neighborhood diner.
Atmosphere: 3
Food: 2
Service: 2
Caitlin
Hazels is anything but your average diner!The staff and food were amazing. I hosted a brunch for my mom’s birthday for 16 guests and the table was prepped nicely for my guests.We had the honour of meeting the chef and owner. He was super friendly and accommodating and ensured we enjoyed our meal. He put on some music so we could have an upbeat atmosphere and also turned on the heat as it was super cold that day.The food was amazing, everyone who attended had countless compliments. The portions were hefty and the flavour was great as everything was seasoned well. Tea and coffee refills came around often so no one had an empty cup. As well, their mimosas were very yummy!We brought in our own dessert- for allergy reasons, the staff willingly offered to take it to the kitchen to keep it cold for us until we were ready to serve. They cleaned up the table and prepped us for dessert with small forks and plates. Dessert was brought out with a candle and a fruit rosette tower. They even played a happy birthday song for the whole diner to sing along to!To continue the celebration, our table was given a round of limoncello shots on the house!This was definitely an unforgettable experience! Hazel’s has the most attentive and accommodating staff members and this truly was the highlight of my mom’s day.Thank you Hazel’s for a great service, meal and experience. We will definitely be there again soon!
The service was amazing. The food was delicious and well presented. The staff and chef were the best part of dining here. They were so friendly and attentive to our party that came in. Also thank you for the fast service of a party of 14 people! From Jennifer Love!
Atmosphere: 5
Food: 5
Service: 5
Annette Allen
Hazels is a restaurant where we like to meet before art class. We are always greeted with a smile, enjoy the food and the attention we get from the waitress.Hazel's is a special place! Today one of us had a birthday and we were surprised by treats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Salmon Rosti
Cila Konstantinou
Very very friendly service and extremely good food!
Atmosphere: 5
Food: 5
Service: 5
sylvia grey
Comfy and cozy vibes.It was such a sweet diner, and the servers were so kind and attentive! Love the music and the art on the walls too.And the fries are so good!!!My boyfriend had a food intolerance, so when when they accidentally served something he said he couldn't eat, they kindly remade his sandwich and apologized too.Just overall great experience and vibes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries 4, Tuna Melt with Home Fries, Clubhouse Sandwich
I forgot to mention my food sensitivity and had to send something back. They remade it and gave a free cappuccino to me and a free tea to my girlfriend on the house. The chef came out from the back to offer it. Amazing the extra effort they put in to ensure customers have a positive experience, even when it was the customers fault.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Melt with Home Fries, Clubhouse Sandwich
Aanchal Balhara
Superb place ✨?, amazing food, , just love this ✨❤️....
Atmosphere: 5
Food: 5
Service: 5
Renata Duda
Thank you for making the start of a 65th birthday very special!
Atmosphere: 5
Food: 5
Service: 5
mark novak
i picked up today from hazels i have not been their in four months the food was beyond excellent the cook Been made the portion so big and the best i ever had their,
Atmosphere: 1
Haralambos (Harry) Xanthopoulos
Very nice staff! Food is everything you want for breakfast/lunch at reasonable prices. The house hot sauce is
TLDR: This place lies about their menu items and gaslights you when you point out issues and sprinkle in some light racism.One of the worst experiences I've ever had in a restaurant.Ordered an apple juice which was listed as freshly squeezed but was very clearly from concentrate. Then the grilled fish I ordered came. First bite looked okay but the second bite I saw that it was a bit raw, and even more raw into the thicker section of the meat.I asked the waitress about this expecting the simple solution to be "oh so sorry, let me grill it up for you". NOPE. She didn't know what to do and went to get the manager who told me THEY MAKE THEIR FISH MEDIUM RARE! and it was my fault for not ordering it another way. How would I have known that? This wasn't mentioned when I ordered it. she took it away to get grilled up. Then another guy came and explained to me they have always made their fish medium rare.The manager then came back again and told me again that they serve it medium rare (why do I need to be told that 3 different times?). I told her I've never heard of medium rare fish anywhere. THEN SHE ASKED ME WHERE I'M FROM. I replied I was born and raised here.I think she was going to try to explain to me that Canadians have fish medium rare which is obviously not true.At this point, I mentioned while she was here, I wanted to point out that the apple juice listed under the freshly squeezed juices was not in fact freshly squeezed. She said yeah sorry we need to change our menu. and I said yes, because its false advertising and she said well we also have soft drinks listed so obviously not everything there is freshly squeezed. I let her know that was obvious because you can't freshly squeeze coke but you can freshly squeeze apple juice so it needs to be changed. She just smiled and said sorry and left. Looking at other reviews, seems they have done the same to the orange juiceYou would have thought they would have at least comped the apple juice since they admitted they shouldn't have had it under freshly squeezed but nope. The service here SUCKS. They don't care about the customer experience here. Avoid at all costs. One of the worst experiences I've ever had in a restaurant.
Atmosphere: 2
Food: 1
Service: 1
Honestly such an awesome experience. The breakfast was delicious and the service was amazing. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
We had a birthday brunch for 18 people. We had a great time! The food was delicious and the service was excellent. All our guests raved about Hazel’s.I will go back often.
Atmosphere: 5
Food: 5
Service: 5
New to the area my fiance and I were looking to try this spot for an authentic diner experience. We were delightfully surprised, from service to food it was all so wonderful. Can't recommend enough from the cozy comfort vibe, person able service and all day breakfast. Really made the day.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Truckers Special
Since new ownership food quality has dropped. My sons and I loved going here, but last breakfast was bad. Sausages were terrible, lemonade was sent back as it was undrinkable. No effort by chef especially considering what they are charging for basic eggs, toast and sausage. We miss the old delicious home fries (not dry frozen McCain potato bits). Lets hope they can take it up a notch as we do love this neighborhood diner.
Atmosphere: 3
Food: 2
Service: 2
Hazels is anything but your average diner!The staff and food were amazing. I hosted a brunch for my mom’s birthday for 16 guests and the table was prepped nicely for my guests.We had the honour of meeting the chef and owner. He was super friendly and accommodating and ensured we enjoyed our meal. He put on some music so we could have an upbeat atmosphere and also turned on the heat as it was super cold that day.The food was amazing, everyone who attended had countless compliments. The portions were hefty and the flavour was great as everything was seasoned well. Tea and coffee refills came around often so no one had an empty cup. As well, their mimosas were very yummy!We brought in our own dessert- for allergy reasons, the staff willingly offered to take it to the kitchen to keep it cold for us until we were ready to serve. They cleaned up the table and prepped us for dessert with small forks and plates. Dessert was brought out with a candle and a fruit rosette tower. They even played a happy birthday song for the whole diner to sing along to!To continue the celebration, our table was given a round of limoncello shots on the house!This was definitely an unforgettable experience! Hazel’s has the most attentive and accommodating staff members and this truly was the highlight of my mom’s day.Thank you Hazel’s for a great service, meal and experience. We will definitely be there again soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Waffle, Eggs Benedictine, Truckers Special, Strawberry Milkshake, French Toast
The service was amazing. The food was delicious and well presented. The staff and chef were the best part of dining here. They were so friendly and attentive to our party that came in. Also thank you for the fast service of a party of 14 people! From Jennifer Love!
Atmosphere: 5
Food: 5
Service: 5
Hazels is a restaurant where we like to meet before art class. We are always greeted with a smile, enjoy the food and the attention we get from the waitress.Hazel's is a special place! Today one of us had a birthday and we were surprised by treats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoked Salmon Rosti
Very very friendly service and extremely good food!
Atmosphere: 5
Food: 5
Service: 5
Comfy and cozy vibes.It was such a sweet diner, and the servers were so kind and attentive! Love the music and the art on the walls too.And the fries are so good!!!My boyfriend had a food intolerance, so when when they accidentally served something he said he couldn't eat, they kindly remade his sandwich and apologized too.Just overall great experience and vibes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Home Fries 4, Tuna Melt with Home Fries, Clubhouse Sandwich
Restaurantji Recommends
I forgot to mention my food sensitivity and had to send something back. They remade it and gave a free cappuccino to me and a free tea to my girlfriend on the house. The chef came out from the back to offer it. Amazing the extra effort they put in to ensure customers have a positive experience, even when it was the customers fault.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna Melt with Home Fries, Clubhouse Sandwich
Superb place ✨?, amazing food, , just love this ✨❤️....
Atmosphere: 5
Food: 5
Service: 5
Thank you for making the start of a 65th birthday very special!
Atmosphere: 5
Food: 5
Service: 5
i picked up today from hazels i have not been their in four months the food was beyond excellent the cook Been made the portion so big and the best i ever had their,
Atmosphere: 1
Very nice staff! Food is everything you want for breakfast/lunch at reasonable prices. The house hot sauce is
Atmosphere: 5
Food: 5
Service: 5