At 2:15pm today, i went there to order my matcha latte as I often do. But today the girl at the counter made the latte sooo bad - it was sooo watered out idk why, It was really bad and the waitress didnt seem to even care for how she made it. i love the other workers here but managed should look into her skills because im really disappointed
Atmosphere: 3
Food: 1
Service: 1
Yasmin Kabiro
Friendly nice staff and quiet place but always out of something.
Atmosphere: 5
Food: 2
Service: 5
Lauren Elizabeth
This is my favourite spot to study, the staff are incredible, and the atmosphere is always cozy and not too loud
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Italian Soda
Qi Zhao
They don’t deliver even though they charge me for delivery service. They even didn’t refund me for the delivery charge after I pick the order up myself looool. This is the funniest and most ridiculous thing I’ve ever experienced in my life. I placed a delivery order thru their OWN app and eventually had to pickup by myself and was charged for delivery service. They said they don’t offer delivery service. Why even bother to have the delivery option if you don’t deliver??? Making your app looks fancy???
Ashley cheung
Friendly and attentive staff willing to go the extra mile for customers, great drinks and food selection :)
Atmosphere: 5
Food: 5
Service: 5
r.arimea
It’s not often you can walk into a cafe in a mall and feel like everything and everyone is moving at a 200KPH pace. This Second Cup is one of those rare exceptions. We were met with the calmest and friendliest smiles and greets without feeling any of the fake acts. The service was quick and cool, and the drinks were just as so. Top tier.
Atmosphere: 5
Food: 4
Service: 5
Georgia San Gabriel
I never have bad experiences here. The baristas are friendly and served my drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
Johnny Kwon
She be wearing airpods on her left ear, making you feel like shiz for ordering something. I love filipinos and filipinas but she might be the least joyful out of the bunch. I don’t think it hurts to greet your customers with a smile sometimes. Galit na galit si ate eh.
Atmosphere: 1
Service: 1
Kar I
I walked into your cafe at empress walk last Monday on my break as I wanted to try your new sparkling drinks which I purchased. I had my almost empty Tim Hortons coffee with me. No sooner than I sat down the middle aged barista comes over to ask me not to drink my coffee in her store. I explained I just purchased the refresher! threw away my Tim’s cup and left. Instead of the coffee police chasing customers out of a store that is almost always empty, why not be welcoming? Last visit. @SecondCup
I walked into your cafe at empress walk last Monday on my break as I wanted to try your new sparkling drinks which I purchased. I had my almost empty Tim Hortons coffee with me. No sooner than I sat down the middle aged barista comes over to ask me not to drink my coffee in her store. I explained I just purchased the refresher! threw away my Tim’s cup and left. Instead of the coffee police chasing customers out of a store that is almost always empty, why not be welcoming? Last visit. @SecondCup
Service: 1
Cibeles Anayantzi JL
Rude clerk and burn coffee, better go Tim Hortons.
Food: 1
Service: 1
Collin W
Me and my son had two cookies and gave us food poisoning. Vomiting the entire day. Never going here again.
Atmosphere: 1
Food: 1
Service: 1
Heather B
bright coffee Cafe with lots of natural light. A fair amount of tables. Well spaced to allow mobility devices easy access. Usually only one staff working, therefore tables may be slow to be wiped up.Variety of cakes, pre-made sandwiches and both hot and cold beverages.Staff are friendly. Cafe is located in Empress walk mall on 2nd floor.
Dietary restrictions: Almond biscotti are gluten free. The are a variety of alternative milk options.
Atmosphere: 4
Food: 4
Service: 5
Brian
The staff are absolutely incompetent. Literally every single time I go there to pick up an order. There is always a problem. Why don't you start hiring people whose IQ exceed 70?
At 2:15pm today, i went there to order my matcha latte as I often do. But today the girl at the counter made the latte sooo bad - it was sooo watered out idk why, It was really bad and the waitress didnt seem to even care for how she made it. i love the other workers here but managed should look into her skills because im really disappointed
Atmosphere: 3
Food: 1
Service: 1
Friendly nice staff and quiet place but always out of something.
Atmosphere: 5
Food: 2
Service: 5
This is my favourite spot to study, the staff are incredible, and the atmosphere is always cozy and not too loud
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Italian Soda
They don’t deliver even though they charge me for delivery service. They even didn’t refund me for the delivery charge after I pick the order up myself looool. This is the funniest and most ridiculous thing I’ve ever experienced in my life. I placed a delivery order thru their OWN app and eventually had to pickup by myself and was charged for delivery service. They said they don’t offer delivery service. Why even bother to have the delivery option if you don’t deliver??? Making your app looks fancy???
Friendly and attentive staff willing to go the extra mile for customers, great drinks and food selection :)
Atmosphere: 5
Food: 5
Service: 5
It’s not often you can walk into a cafe in a mall and feel like everything and everyone is moving at a 200KPH pace. This Second Cup is one of those rare exceptions. We were met with the calmest and friendliest smiles and greets without feeling any of the fake acts. The service was quick and cool, and the drinks were just as so. Top tier.
Atmosphere: 5
Food: 4
Service: 5
I never have bad experiences here. The baristas are friendly and served my drinks quickly.
Atmosphere: 5
Food: 5
Service: 5
She be wearing airpods on her left ear, making you feel like shiz for ordering something. I love filipinos and filipinas but she might be the least joyful out of the bunch. I don’t think it hurts to greet your customers with a smile sometimes. Galit na galit si ate eh.
Atmosphere: 1
Service: 1
I walked into your cafe at empress walk last Monday on my break as I wanted to try your new sparkling drinks which I purchased. I had my almost empty Tim Hortons coffee with me. No sooner than I sat down the middle aged barista comes over to ask me not to drink my coffee in her store. I explained I just purchased the refresher! threw away my Tim’s cup and left. Instead of the coffee police chasing customers out of a store that is almost always empty, why not be welcoming? Last visit. @SecondCup
Service: 1
Fast food, no service
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
I walked into your cafe at empress walk last Monday on my break as I wanted to try your new sparkling drinks which I purchased. I had my almost empty Tim Hortons coffee with me. No sooner than I sat down the middle aged barista comes over to ask me not to drink my coffee in her store. I explained I just purchased the refresher! threw away my Tim’s cup and left. Instead of the coffee police chasing customers out of a store that is almost always empty, why not be welcoming? Last visit. @SecondCup
Service: 1
Rude clerk and burn coffee, better go Tim Hortons.
Food: 1
Service: 1
Me and my son had two cookies and gave us food poisoning. Vomiting the entire day. Never going here again.
Atmosphere: 1
Food: 1
Service: 1
bright coffee Cafe with lots of natural light. A fair amount of tables. Well spaced to allow mobility devices easy access. Usually only one staff working, therefore tables may be slow to be wiped up.Variety of cakes, pre-made sandwiches and both hot and cold beverages.Staff are friendly. Cafe is located in Empress walk mall on 2nd floor.
Dietary restrictions: Almond biscotti are gluten free. The are a variety of alternative milk options.
Atmosphere: 4
Food: 4
Service: 5
The staff are absolutely incompetent. Literally every single time I go there to pick up an order. There is always a problem. Why don't you start hiring people whose IQ exceed 70?
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