I visited on September 1, 2025, at around 5:53 PM, so the person reading this review should know who I was dealing with. I ordered a Wednesday Meal of Misfortune (Iâll just call it a Wednesday meal), plus a Classic Chicken Sandwich. Additionally, I had a coupon for free medium fries with a purchase on my phone. To start, the cashier looked visibly unhappy and clearly did not want to be there. I told her about the coupon through the app, and she said I had to order my food first. Okay, thatâs fine. I told her exactly what I wanted, which was the Wednesday meal combo and the Classic Chicken combo. First, the cashier made a mistake and entered the wrong order: she put in a Classic Chicken combo with MEDIUM drinks and MEDIUM fries (thereâs an extra charge for that because the default combo comes with small fries and a small drink). She then spoke to her manager and âcorrectedâ it, but made another error by entering a Spicy Chicken combo instead of a Classic Chicken combo. I told her again that it wasnât the correct order, and she once again asked her manager to reset it. This time, she finally entered the correct order, except when she tried to scan my coupon (i.e., the free medium fries with a purchase), it simply wouldnât go through for whatever reason. She tried scanning it multiple times, but it wouldnât register in their system. She then told me that their register wouldnât accept the coupon for some ambiguous reason, and gave me attitude, saying that next time I should just use mobile ordering instead. In my head, Iâm thinking, âExcuse me? How is it MY fault that YOUR system wonât read the coupon QR code?â Itâs either that, or the cashier was making some sort of mistake on her end. The right thing to do here wouldâve been to simply waive the cost of the medium fries for me OR contact the manager (again) to show her how to properly scan or input the coupon code on the register. After I told the cashier, âNo, I shouldnât have to use mobile ordering because the Wendyâs app clearly allows the user to âUse in restaurant,ââ she gave me a look and went quiet. Shortly after, the system was âmagicallyâ able to accept my coupon. Youâd think everything was done and all good now, right? Wrong. When she gave me my order, they actually forgot the medium fries. At this point, I honestly could not believe the lack of care this person had for her job. I went up to the front counter and told the cashier about the missing fries, and she finally gave them to me.
Overall, it was just a really frustrating experience because I was being so patient with her, yet she gave me attitude even though she was the one making errors at every single step of the process. Also, not once did she think to apologize for any of her mistakes. I think that was ridiculous, and honestly, this is the worst experience Iâve had at a fast food restaurant in a while. Hopefully, someone at this branch reads this review and makes a significant improvement to their process.
Atmosphere: 1
Food: 1
Service: 1
Avisha Bigmac
very excellent service frm zelovine
Atmosphere: 5
Food: 5
Service: 5
navid mohammadpoor
very good service by jenice
Atmosphere: 5
Food: 5
Service: 5
Megan Hylton
Very gud service from jenice
Atmosphere: 5
Food: 5
Service: 5
Bardya Arami
First time trying the burger. It was good for a fast food.
Atmosphere: 4
Food: 4
Service: 4
Ron Romero
Lovely cashier: Urvahsi, always makes coming here an enjoyment for me. Night time atmosphere is very grimy with loitering citizens, and lunch hours is incredibly packed. Given it being in a traffic heavy district ,it's not the restaurant's fault, as many staff work effeciently as they, but it's hard to keep a consistent pace with the high volume of orders.
Atmosphere: 4
Food: 5
Service: 5
Mahyas Heydari
Good foods and staffs
Atmosphere: 5
Food: 5
Service: 5
Bill Houlbrook
Good food, nice team, but the restaurant (drink and napkin area, seats, etc.) was pretty messy.
Atmosphere: 3
Food: 5
Service: 4
Alireza Bandi
There was a worker named ola she was very kind and helpful I definitely recommend coming to this Wendy
An amazing experience at Wendy's with Dede! She answered my questions about my order and offered a discount for writing a review!
Atmosphere: 5
Food: 5
Service: 5
Ethyn-Ali Hajee
Excellent service, special shout-out to dede
Smiles WithGuns
Very very dirty! Stuff all over the floor, tables are sticky and the garbage is full over the rim. Just horrible here.
Atmosphere: 1
Food: 3
Service: 2
Sahand rm
Urvashi is doing a perfect job, guided me to the front fellas to order , opened the locked wc for me because it was nearly closed, and she did it with a smile which is rare for the end of the night shifts. The foos is also so deli , No Macs from now on. Rock on Wendy's =)
Great service by Parul during breakfast.đ
Atmosphere: 5
Food: 5
Service: 5
I visited on September 1, 2025, at around 5:53 PM, so the person reading this review should know who I was dealing with. I ordered a Wednesday Meal of Misfortune (Iâll just call it a Wednesday meal), plus a Classic Chicken Sandwich. Additionally, I had a coupon for free medium fries with a purchase on my phone. To start, the cashier looked visibly unhappy and clearly did not want to be there. I told her about the coupon through the app, and she said I had to order my food first. Okay, thatâs fine. I told her exactly what I wanted, which was the Wednesday meal combo and the Classic Chicken combo. First, the cashier made a mistake and entered the wrong order: she put in a Classic Chicken combo with MEDIUM drinks and MEDIUM fries (thereâs an extra charge for that because the default combo comes with small fries and a small drink). She then spoke to her manager and âcorrectedâ it, but made another error by entering a Spicy Chicken combo instead of a Classic Chicken combo. I told her again that it wasnât the correct order, and she once again asked her manager to reset it. This time, she finally entered the correct order, except when she tried to scan my coupon (i.e., the free medium fries with a purchase), it simply wouldnât go through for whatever reason. She tried scanning it multiple times, but it wouldnât register in their system. She then told me that their register wouldnât accept the coupon for some ambiguous reason, and gave me attitude, saying that next time I should just use mobile ordering instead. In my head, Iâm thinking, âExcuse me? How is it MY fault that YOUR system wonât read the coupon QR code?â Itâs either that, or the cashier was making some sort of mistake on her end. The right thing to do here wouldâve been to simply waive the cost of the medium fries for me OR contact the manager (again) to show her how to properly scan or input the coupon code on the register. After I told the cashier, âNo, I shouldnât have to use mobile ordering because the Wendyâs app clearly allows the user to âUse in restaurant,ââ she gave me a look and went quiet. Shortly after, the system was âmagicallyâ able to accept my coupon. Youâd think everything was done and all good now, right? Wrong. When she gave me my order, they actually forgot the medium fries. At this point, I honestly could not believe the lack of care this person had for her job. I went up to the front counter and told the cashier about the missing fries, and she finally gave them to me.
Overall, it was just a really frustrating experience because I was being so patient with her, yet she gave me attitude even though she was the one making errors at every single step of the process. Also, not once did she think to apologize for any of her mistakes. I think that was ridiculous, and honestly, this is the worst experience Iâve had at a fast food restaurant in a while. Hopefully, someone at this branch reads this review and makes a significant improvement to their process.
Atmosphere: 1
Food: 1
Service: 1
very excellent service frm zelovine
Atmosphere: 5
Food: 5
Service: 5
very good service by jenice
Atmosphere: 5
Food: 5
Service: 5
Very gud service from jenice
Atmosphere: 5
Food: 5
Service: 5
First time trying the burger. It was good for a fast food.
Atmosphere: 4
Food: 4
Service: 4
Lovely cashier: Urvahsi, always makes coming here an enjoyment for me. Night time atmosphere is very grimy with loitering citizens, and lunch hours is incredibly packed. Given it being in a traffic heavy district ,it's not the restaurant's fault, as many staff work effeciently as they, but it's hard to keep a consistent pace with the high volume of orders.
Atmosphere: 4
Food: 5
Service: 5
Good foods and staffs
Atmosphere: 5
Food: 5
Service: 5
Good food, nice team, but the restaurant (drink and napkin area, seats, etc.) was pretty messy.
Atmosphere: 3
Food: 5
Service: 4
There was a worker named ola she was very kind and helpful I definitely recommend coming to this Wendy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The employee tayo is so nice and fast
Atmosphere: 5
Food: 5
Service: 5
An amazing experience at Wendy's with Dede! She answered my questions about my order and offered a discount for writing a review!
Atmosphere: 5
Food: 5
Service: 5
Excellent service, special shout-out to dede
Very very dirty! Stuff all over the floor, tables are sticky and the garbage is full over the rim. Just horrible here.
Atmosphere: 1
Food: 3
Service: 2
Urvashi is doing a perfect job, guided me to the front fellas to order , opened the locked wc for me because it was nearly closed, and she did it with a smile which is rare for the end of the night shifts. The foos is also so deli , No Macs from now on. Rock on Wendy's =)
Atmosphere: 5
Food: 5
Service: 5
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