The WORKS Craft Burgers & Beer

Good service. Terrible food. Flies everywhere. Overcooked burger. Back of house staff doesn't know the new menu. Very very cold fries served. Everything served took way too long and very expensive for what you get. All in all very disappointing.

I recently visited this place and while the food itself was decent, we had a hard time enjoying it because of the overwhelming number of flies. It felt like the flies were eating more of our meal than we were. we had to keep swatting them away the entire time.

Service-wise, the waitress was friendly and tried her best, but there was a major issue with their payment system. Their kiosk wasn't working, and shockingly, the manager instructed her to write down our full card details, including the number, CVV, and expiry date. Honestly, who would be comfortable handing over that kind of sensitive information to anyone, let alone strangers?

Luckily, one of us went out and found an ATM which was about to close for the day to
withdraw cash instead. The whole situation was very odd and left us feeling uneasy.

Got rlly bad food poisoning

Yesterday I chose The W combo for my teenage son because most of other items on UberEats were “Buy 1 Get 1 Free” which I usually don’t pick for food quality worries. Somehow my son Vomiting in the morning after he had stomach churning whole night. The burger combo was his last meal yesterday, obviously that’s the issue. I am always very careful choosing the stores although I heard lots of horrible stories, and I avoid those promotions especially “Buy 1 get 1 free” …

Food is just great 🤝. …

Servers are quite busy so prepare to wait some extra minutes.

Will be back for sure 👌

Simply one of the best gourmet burgers around the area. Overall I highly recommend this place.
- Great location in the heart of Oakville with plenty of parking, nice patio, and large indoor seating.
- Laid back atmosphere to hang out with friends, family, or couples.
- The food is great. Gourmet burgers with rich flavor and quality ingredients. Good portions for both burgers and sides. Delicious fries with different options to choose from. My goto place for burgers these days.
- The service is good, but the number of servers is not enough for the place. I was there on a Saturday afternoon, and the service was a bit slow. Servers are polite and smiley, but still I feel that the servers are insufficient for the number of tables.

3 stars because I’ve had much tastier burgers for the same price or less

We were looking forward to a nice meal, but unfortunately, the experience turned out to be frustrating and disappointing.

When we first sat down and began ordering water, the server suddenly paused mid-sentence and said, “Oh, one sec,” before walking off without explanation. He came back a couple minutes later and casually resumed asking about our drink orders like nothing had happened. It was a little odd, but we brushed it off and continued with ordering food, which overall went smoothly, though the server did seem unsure—he double-checked each dish slowly, as if unfamiliar with the menu. Still, no big deal.

The first sign of real trouble came when the wrong dish arrived, though it was quickly corrected. But by the time we were halfway through our burgers and fries, we realized we still hadn’t received any water or drinks. It had been almost 30 minutes since we ordered them. Eating dry food without anything to drink became increasingly uncomfortable, so we began trying to flag someone down.

One female staff member walked by and made eye contact with my friend as he waved, but just looked away and walked off without acknowledging us. ?? Then we tried to approach another male server, not the one assigned to our table, and told him we were still waiting on water and drinks. He said he’d go get them, again with no apology or sense of urgency. A few more minutes passed. Still nothing.

Eventually, our original server returned. We explained the situation again, and he brought the drinks pretty quickly. But then, strangely, a few minutes later, he came back again with the exact same drinks. We told him we had already received them, and he asked, “Why didn’t you tell me you asked someone else?”—as if it were our fault for being thirsty and trying to solve a problem he forgot about in the first place. No apology, no explanation, no mention of whether we’d be charged for the duplicate. Just dropped them off and left.

To top it off, the food was mid at best. And while we later realized that the female staff member seems only responsible for handling the waitlist, if a guest clearly tries to get your attention, is it too much to say, “I’ll grab someone to help you”?

Overall, extremely poor service, forgettable food, and a team that seemed totally disconnected from the dining experience. Won’t be returning.

My food was cold, it took a long time to arrive

Atmosphere: 1

Food: 1

Service: 1

Was here this evening with my family, the ambiance and food were AMAZING! Especially our server, Fernanda, was super sweet and friendly. She was super patient with us and suggested us some good items on the menu. Made our day ❤️

Atmosphere: 5

Food: 4

Service: 5

Great place! Celebrated a friends birthday and the food was great. Relaxing atmosphere, food cooked well, overall a great time! The server Chloe took take of the table well, and had a really great time 👍✨

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kobe

CHOLE WAS AMAZING!!!! Amazing service and great food! I highly recommend the works and ask for Chloe shes the best

Atmosphere: 5

Food: 5

Service: 5

Went over for a birthday dinner was very happy with what i ate and the service from chloe was awesome would definitely recommend

Atmosphere: 5

Food: 5

Service: 5

Chloe was the best server, made it the best experience at the works

Atmosphere: 5

Food: 5

Service: 5

Chloe was fantastic. Great food great service

Atmosphere: 5

Food: 5

Service: 5