Somehow served a bagel that was burnt to hell but ice cold to the point the butter wouldn't melt. When pointing it out, there was no remorse or even an apology. This location is hot garabage.
Atmosphere: 1
Food: 1
Service: 1
Hottie 013
Food was delicious. I get my breakfast sandwich on a biscuit double toasted with butter and it was made to perfection! Thank you :)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ice Cap with Chocolate Milk, blt Sandwich
Wayne Durocher
All Tim Hortons are pretty much the same at all locations...only difference would be how fast/slow the staff are.
Atmosphere: 3
Food: 4
Service: 3
Wayne D
All Tim Hortons are pretty much the same at all locations...only difference would be how fast/slow the staff are.
Atmosphere: 3
Food: 4
Service: 3
Delphina Leblanc
Spent an hour at this..good Cafe Americano. Comfortable. Loved the free wifi. Was impressed when a manager asked 2 rowdy teenagers to be respectful with kids around..tone down their language...good
Atmosphere: 5
Food: 5
Service: 5
Moe Baksh
Always quick and
Atmosphere: 5
Food: 5
Service: 5
Tina Robillard
Always
Atmosphere: 5
Food: 5
Service: 5
Scott Guilbeault
Worst Tim Hortons in Orleans area by a long shot, got served eggshells in my sandwich today and it was cold with the English muffin hard as a rock. No quality control going on and workers obviously don't care. Avoid this location go down the road 5 mins instead by trim / innes you will thank me.
Atmosphere: 1
Food: 1
Service: 1
Alecx
I pulled up at the drive through to hear a huge sigh. The employee seemed genuinely annoyed that I pulled up. Continued to sigh when I simply asked for no cheese. Not a good
Timortons provides quality service and respect to its customers
Fez
Most of my issues have already been addressed by previous one star reviews. Service staff inside is as slow as molasses in January. A few days ago, I went to the drive thru and there were about 15 cars ahead of me. I went inside figuring it would be way faster. I figured wrong. There were two people ahead of me in line. By the time my order was filled by the one person working the cash, the van that had been ahead of me in the drive thru line had gotten to the menu board, ordered, gotten to the drive thru window, paid for his order and was on his merry way; having been served by the seven or eight people working the drive thru window. Unreal.The last two times I went through the drive through, I tried to order a couple of apple fritters, apparently Tim's most popular donut. Both times they had none, even in the kitchen ready to be put out for sale. This has happened on other occasions in the past too. It never ceases to amaze me how such a popular chain cannot keep their most popular donut stocked for sale. You know it's popular. Make a boat load of them. They're not going to go stale at the rate you sell them. It's not that difficult.And on the topic of drive thru, I almost always pay cash as I refuse to put a purchase for a small amount on my credit card. Nine times out of ten, the cashiers (most of all a young east Asian girl - she has done it the most!) will short change me and then the staff get upset when I call them on it. It's a nickel or a dime. It may not sound like much but all those nickels and dimes add up.It appears that I'm not alone in being displeased with poor service, long line ups, lack of product and shady cash transactions. I find myself going to the Tim's located near Sobey's further down Tenth Line more often because of the substandard operations of this franchise.Re: Response from Owner - why would I bother? Having read MANY one star reviews from dissatisfied customers over the last year, it would appear that contacting the 'people' in your standard boiler plate answer will have no effect. If the owners and managers of a store can't improve service and quality after so many complaints, it's highly doubtful that contacting a guest care representative is going to make a whole lot of difference.
Atmosphere: 2
Food: 1
Service: 1
Norma L
Drove through for my usual cafe mocha and an old fashioned plain donut. If really fresh,the exterior is so nice and crispy!Had to settle for a chocolate dip donut, my second favorite donut.So darn good and so fresh.I thought about one of their healthy soups. but chocolate is good for ya.Even though the staff has to face very fresh air when that window opens, they are always so pleasant and always get my order right.
Atmosphere: 5
Food: 5
Service: 5
Amrit Kahlon
I went from drive thru there was a lady I don’t remember her name properly it was something like caroline and she was so rude with me she don’t know how to talk to
Atmosphere: 1
Food: 5
Service: 3
Joe
Always quick and good. Always have amazing service.
Somehow served a bagel that was burnt to hell but ice cold to the point the butter wouldn't melt. When pointing it out, there was no remorse or even an apology. This location is hot garabage.
Atmosphere: 1
Food: 1
Service: 1
Food was delicious. I get my breakfast sandwich on a biscuit double toasted with butter and it was made to perfection! Thank you :)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ice Cap with Chocolate Milk, blt Sandwich
All Tim Hortons are pretty much the same at all locations...only difference would be how fast/slow the staff are.
Atmosphere: 3
Food: 4
Service: 3
All Tim Hortons are pretty much the same at all locations...only difference would be how fast/slow the staff are.
Atmosphere: 3
Food: 4
Service: 3
Spent an hour at this..good Cafe Americano. Comfortable. Loved the free wifi. Was impressed when a manager asked 2 rowdy teenagers to be respectful with kids around..tone down their language...good
Atmosphere: 5
Food: 5
Service: 5
Always quick and
Atmosphere: 5
Food: 5
Service: 5
Always
Atmosphere: 5
Food: 5
Service: 5
Worst Tim Hortons in Orleans area by a long shot, got served eggshells in my sandwich today and it was cold with the English muffin hard as a rock. No quality control going on and workers obviously don't care. Avoid this location go down the road 5 mins instead by trim / innes you will thank me.
Atmosphere: 1
Food: 1
Service: 1
I pulled up at the drive through to hear a huge sigh. The employee seemed genuinely annoyed that I pulled up. Continued to sigh when I simply asked for no cheese. Not a good
Atmosphere: 1
Food: 3
Service: 1
My soup was
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Timortons provides quality service and respect to its customers
Most of my issues have already been addressed by previous one star reviews. Service staff inside is as slow as molasses in January. A few days ago, I went to the drive thru and there were about 15 cars ahead of me. I went inside figuring it would be way faster. I figured wrong. There were two people ahead of me in line. By the time my order was filled by the one person working the cash, the van that had been ahead of me in the drive thru line had gotten to the menu board, ordered, gotten to the drive thru window, paid for his order and was on his merry way; having been served by the seven or eight people working the drive thru window. Unreal.The last two times I went through the drive through, I tried to order a couple of apple fritters, apparently Tim's most popular donut. Both times they had none, even in the kitchen ready to be put out for sale. This has happened on other occasions in the past too. It never ceases to amaze me how such a popular chain cannot keep their most popular donut stocked for sale. You know it's popular. Make a boat load of them. They're not going to go stale at the rate you sell them. It's not that difficult.And on the topic of drive thru, I almost always pay cash as I refuse to put a purchase for a small amount on my credit card. Nine times out of ten, the cashiers (most of all a young east Asian girl - she has done it the most!) will short change me and then the staff get upset when I call them on it. It's a nickel or a dime. It may not sound like much but all those nickels and dimes add up.It appears that I'm not alone in being displeased with poor service, long line ups, lack of product and shady cash transactions. I find myself going to the Tim's located near Sobey's further down Tenth Line more often because of the substandard operations of this franchise.Re: Response from Owner - why would I bother? Having read MANY one star reviews from dissatisfied customers over the last year, it would appear that contacting the 'people' in your standard boiler plate answer will have no effect. If the owners and managers of a store can't improve service and quality after so many complaints, it's highly doubtful that contacting a guest care representative is going to make a whole lot of difference.
Atmosphere: 2
Food: 1
Service: 1
Drove through for my usual cafe mocha and an old fashioned plain donut. If really fresh,the exterior is so nice and crispy!Had to settle for a chocolate dip donut, my second favorite donut.So darn good and so fresh.I thought about one of their healthy soups. but chocolate is good for ya.Even though the staff has to face very fresh air when that window opens, they are always so pleasant and always get my order right.
Atmosphere: 5
Food: 5
Service: 5
I went from drive thru there was a lady I don’t remember her name properly it was something like caroline and she was so rude with me she don’t know how to talk to
Atmosphere: 1
Food: 5
Service: 3
Always quick and good. Always have amazing service.
Atmosphere: 4
Food: 5
Service: 5