A&W Canada

155 Queen St, Ottawa
(613) 421-0588

Recent Reviews

Sort by
Emma Villegas

I went in with my little sister, took a while ordering the food, but the cashier was super nice and helpful. We didn’t know how to open the door for the bathroom and he was more then happy to help with that too

Kid-friendliness: Great patience when he came to my little sister ordering her food

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Teen Burger Combo

Paul Mc

I had never eaten at A&W often until this location. I started going here because I would have to change buses after midnight. I would go in and order something while I was waiting. I like the dining room and the staff have always been polite to me.

One time I ordered a buddy chicken burger with lettuce and tomato and onion rings (love the rings). At the bus stop, I finished eating the buddy chicken, put my hand in the bag to take out the rings, and there was another buddy chicken with lettuce and tomato in the bag with the rings.

I didn't have time to go back and tell them there was an extra buddy chicken in the bag but I did mention it on one of the future visits and they were okay with it.

Atmosphere: 5

Food: 5

Service: 5

Anirudh Ganesh

The frozen root beer was just ice with little bit of root beer :(

Atmosphere: 5

Food: 3

Service: 5

MrMarshall91

Do not update hours on website, was closed

JEROME LARCHER

The (grand pa combo) was very good

Atmosphere: 4

Food: 5

Service: 4

Drew Eisenberg-Holmes

It's an A&W... Service was quick, good was hot, prices are high but so are the everywhere

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Poutine

Mark Jan Bangoy

Nashville chicken sandwich could use more flavor.

Food: 3

Ramandee Kaur

The Manager of A and W is a nice and polite lady. I always go over to order a sandwich but don’t know her name though she is in evening crew. She deals with a smile and the best Manager.

Atmosphere: 5

Food: 5

Service: 5

Mary Huang

I wanted the diet root beer but found they were out of syrup so I only got soda water.. they refunded that since not in mood for coke zero today.

I have been switching some of my quick service away from McDonald's recently due to 2 locations I frequent stop offering free internet.

A&W is becoming a new favorite, especially for fries, which i used to think McDs were the best. The poutine hwre was only okay since the fries and gravy are not hot enough to melt the cheese curds but flavour is there.

I had fries with gravy next time and this time with the Chipotle mayo which were tasty. Really like the metal basket the fries came in and the actual glass for the drinks.

Mama burger is a solid burger just wish they do not charge $0.25 for slices of tomatoes and leafs of lettuce. Harvey's will give me all the toppings I want so Angus burger there is now my go to burger but A&W for fries and occasionally a reasonable solid burger.

Atmosphere: 4

Food: 4

Service: 4

Qasim Al-Zayadi

Always great

Atmosphere: 5

Food: 5

Service: 5

Bernard Turner

8:08pm:We ran into the restaurant as my fiancée was experiencing gastric distress(she was going to evacuate in her pants). Attempted to speak to an employee who was serving coffee to another customer in order to obtain the bathroom code. Both me and my teenage son asked and were completely ignored. He had no hair net, no beard net, and no name tag; He had glasses and a pronounced mustache. Finally the third request was responded to with "only for customers".
I tried to explain that we were going to order after the gastric emergency had been taken care of. I spoke to Shishtok, the team lead. He held insistent that we were in the wrong and he could refuse the bathroom or service to anyone. I told him I have 10+ years experience in customer service and the food industry and was simply hoping they'd have a heart. He told me they did and that's why we were allowed in. After about 5 minutes, after my fiancée had been let into the washroom, they asked if we were going to order anything. I let them know that after my partner returned from the bathroom we would decide what we'd be ordering together. My partner came out of the washroom and understandably no longer wanted to order after such an ordeal. When we began to leave Shishtok began physically chasing us saying "sir sir" I told him too late they had lost a customer. He yelled after me, my son and my partner "this is why we don't let people in without paying" I told him we were going to before we had been treated so disrespectfully. He continued to yell/repeat himself and I turned around to ask what his name tag said. He ripped off his name tag saying that I had no need to read it. At which point I told him that I already knew his name and that he should enjoy the rest of his evening.

Atmosphere: 3

Food: 1

Service: 1

Patrick Clayton

It was a good place to have lunch , I enjoyed the place . People were friendly and the restaurant was clean , and tidy, the time I have visited here . I'd go back to this place

Parking: Just like any City , come on now work with me here . You fund a spot and go for a meal simple as that if not double park and grab lunch to go . WHAT EVER WORKS PEOPLE .

Kid-friendliness: Of course it's kid-friendly . It's A&W come on now , give your head a shake . Nice place over all

Wheelchair accessibility: Yup has doors that open inside and out . Accessible for all people . Great place and a welcoming atmosphere here

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Mozza Burger

Ousmane Barry

Horrible people who refused the toilet to my son who peed himself in front of their eyes.
A manager who has no heart.

Atmosphere: 1

Food: 1

Service: 1

Esther Wu (Jackie)

Staffs are super friendly!! ? I just came to Canada. And This store is clean and food is just right, fresh and hot. Fries is so good!

Atmosphere: 4

Food: 5

Service: 5

Star Bitch

Great little A&W drive-thru / or eat inside and gas bar / convenience store - 24 hours. CLEAN!! Sometimes, you wait a bit for your food - but it's worth it. Fresh!! Nothing stale. They usually have coupons out too - either at the A&W cash or convenience store cash. So, some great deals there too. Staff are always friendly and efficient. You never have to ask for napkins - as they always put some in your bag for you.

Food: 5

Service: 5

Recommended dishes: Beyond Meat Burger Combo, Beyond Meat Burger

Loading...