Very poor service. Not attention to details at all. Forgot this forgot that. Enjoy talking about what she is interested and not concerned about the customers at all.
Atmosphere: 2
Food: 3
Service: 1
Rosetta Lucente
It was a stressful experience to dine here. The server was spiteful and rude. We asked if it was possible to substitute an item in the “dinner for two” special, and she said no due to difference in order size. She insisted that we must order everything ala carte (more $$$), and offered no solution or alternative. It felt like she was deceiving us into spending more money.
After we ordered, she pointed at my partner and asked if he was going to eat. She only brought one plate for us, even though the food we ordered was clearly enough for two people. It felt as if she was spiting us for not ordering more.
When my partner pointed out that their restaurant has lost our business because we won’t be returning, she escalated to yelling. As we were out the door, she yelled out “I don’t care about you” and “you are bad people.”
Also the food was overpriced and not good.
Atmosphere: 1
Food: 1
Service: 1
Adam McVicar (Ashlynn)
In-house made veggie spring rolls won me over. So many places have store bought items. I wasn't expecting it. Not just filled with carrots. Will be marking as a favorite. Going to have to pull out my food ctitic notebook next time.
Atmosphere: 5
Food: 5
Service: 5
Patrick Guay
A gift form the culinary gods.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Clancy
I came here for dinner after a long day at work. The owner and cook made me feel such a warm welcome, it felt like coming loving home than a restaurant. Speaking with the staff, I felt genuinely cared for and a part of the family. The food was flavourful and filling, made fresh on the spot. I highly recommend coming here for the food and welcoming atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Amanda Arbeaus
This was really greasy an salty an barely any chicken in my lemon chicken which falls under your chicken category so where's the chicken. Next the ginger an beef not much beef the egg rolls were saturated in grease could not eat them. We order out at least 1 or twice a week an this cost is almost 120$ used to be good now I'd never order here again
Food: 1
Aimee Ig
Best Chinese in Ottawa!
Atmosphere: 5
Food: 5
Service: 5
Danielle Leduc
I’ve been ordering takeout from this place since 1984. My daughter and I recently stopped by to pick up an order of Yang Chow rice. After living overseas for 4 years, we were excited to eat our fave rice dish and it didn’t disappoint. I was pleased to reconnect with the same woman who has been serving us for years.
Atmosphere: 5
Food: 5
Service: 5
Dave Wallans
Classic Chinese food, they use potato starch instead of wheat so gluten free. Excellent!
Bray
Food use to be amazing something changed hear and now rice was old the customer service sucks
Love this place! The wonton soup is loaded with wontons, bok choy and roast pork. Delish! I’ve been a few times and the owner (wife) is so nice, always recommending things when I can’t decide.
Animal Lover
I’d give zero stars if possible. Never in my life have I ever been in a business with such rude servers and owner. They expect high tips, but don’t want to treat you with basic courtesy as you walk in the door. You shouldn’t be running a restaurant if you’re this angry, please seek anger management and take some classes in manners.
Maksudur Rahman
The food is not upto the standard considering the price. We ordered spicy items but they were kinda bland. The amount was also not sufficient.
Angela Yuan
Really enjoyed eggplant (鱼香茄子), but the hot sour soup was too salty or sour, hard to compliment. The waitress was quite courteous and pleasant, and the wait wasn’t long.
Tawfik M
Was revisiting after many years with expectations that it would satisfy the cravings of chinese comfort food. What we got instead was: - zero service (fetched menu, dropped off order on a sheet at the counter, requested cleaner mugs for tea, requested water only to be told to wait) -- all of this somewhat excusable/OK though since there was just one staff tending to the whole restaurant which was moderately full. - poorly maintained washrooms (no soap, dirty and dimly lit) - high prices, but poor quality: the dishes were 25+ before taxes, and the quality was sub-par. Didn't complain because all restaurants can have bad days. - finally, while paying for the bill, that already seemed a little higher than it should have been and leaving a lower than average tip, I got a scolding about how there's a minimum tip option, and that they had to pay the government, so I still owed them money. When asked if I understood, I quite simply said no, because I thought I just paid the bill along with any taxes. I was lectured about how every restraurant has to pay the government and told to not come back to the restraurant.
I think the owner/staff fails to understand that customers do understand how the taxation system works, how tipping works and how scams work. This was an attempt at extortion. This was the worst service I have ever had eating out across the world.
Definitely following their recommendation to never come back. That was the best thing to come out of there.
Very poor service. Not attention to details at all. Forgot this forgot that. Enjoy talking about what she is interested and not concerned about the customers at all.
Atmosphere: 2
Food: 3
Service: 1
It was a stressful experience to dine here. The server was spiteful and rude. We asked if it was possible to substitute an item in the “dinner for two” special, and she said no due to difference in order size. She insisted that we must order everything ala carte (more $$$), and offered no solution or alternative. It felt like she was deceiving us into spending more money.
After we ordered, she pointed at my partner and asked if he was going to eat. She only brought one plate for us, even though the food we ordered was clearly enough for two people. It felt as if she was spiting us for not ordering more.
When my partner pointed out that their restaurant has lost our business because we won’t be returning, she escalated to yelling. As we were out the door, she yelled out “I don’t care about you” and “you are bad people.”
Also the food was overpriced and not good.
Atmosphere: 1
Food: 1
Service: 1
In-house made veggie spring rolls won me over. So many places have store bought items. I wasn't expecting it. Not just filled with carrots. Will be marking as a favorite. Going to have to pull out my food ctitic notebook next time.
Atmosphere: 5
Food: 5
Service: 5
A gift form the culinary gods.
Atmosphere: 5
Food: 5
Service: 5
I came here for dinner after a long day at work. The owner and cook made me feel such a warm welcome, it felt like coming loving home than a restaurant. Speaking with the staff, I felt genuinely cared for and a part of the family. The food was flavourful and filling, made fresh on the spot. I highly recommend coming here for the food and welcoming atmosphere!
Atmosphere: 5
Food: 5
Service: 5
This was really greasy an salty an barely any chicken in my lemon chicken which falls under your chicken category so where's the chicken. Next the ginger an beef not much beef the egg rolls were saturated in grease could not eat them. We order out at least 1 or twice a week an this cost is almost 120$ used to be good now I'd never order here again
Food: 1
Best Chinese in Ottawa!
Atmosphere: 5
Food: 5
Service: 5
I’ve been ordering takeout from this place since 1984. My daughter and I recently stopped by to pick up an order of Yang Chow rice. After living overseas for 4 years, we were excited to eat our fave rice dish and it didn’t disappoint. I was pleased to reconnect with the same woman who has been serving us for years.
Atmosphere: 5
Food: 5
Service: 5
Classic Chinese food, they use potato starch instead of wheat so gluten free. Excellent!
Food use to be amazing something changed hear and now rice was old the customer service sucks
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Love this place! The wonton soup is loaded with wontons, bok choy and roast pork. Delish! I’ve been a few times and the owner (wife) is so nice, always recommending things when I can’t decide.
I’d give zero stars if possible. Never in my life have I ever been in a business with such rude servers and owner. They expect high tips, but don’t want to treat you with basic courtesy as you walk in the door.
You shouldn’t be running a restaurant if you’re this angry, please seek anger management and take some classes in manners.
The food is not upto the standard considering the price. We ordered spicy items but they were kinda bland. The amount was also not sufficient.
Really enjoyed eggplant (鱼香茄子), but the hot sour soup was too salty or sour, hard to compliment. The waitress was quite courteous and pleasant, and the wait wasn’t long.
Was revisiting after many years with expectations that it would satisfy the cravings of chinese comfort food.
What we got instead was:
- zero service (fetched menu, dropped off order on a sheet at the counter, requested cleaner mugs for tea, requested water only to be told to wait) -- all of this somewhat excusable/OK though since there was just one staff tending to the whole restaurant which was moderately full.
- poorly maintained washrooms (no soap, dirty and dimly lit)
- high prices, but poor quality: the dishes were 25+ before taxes, and the quality was sub-par. Didn't complain because all restaurants can have bad days.
- finally, while paying for the bill, that already seemed a little higher than it should have been and leaving a lower than average tip, I got a scolding about how there's a minimum tip option, and that they had to pay the government, so I still owed them money. When asked if I understood, I quite simply said no, because I thought I just paid the bill along with any taxes. I was lectured about how every restraurant has to pay the government and told to not come back to the restraurant.
I think the owner/staff fails to understand that customers do understand how the taxation system works, how tipping works and how scams work. This was an attempt at extortion. This was the worst service I have ever had eating out across the world.
Definitely following their recommendation to never come back. That was the best thing to come out of there.
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