Pizza Hut
291 Richmond Rd, Ottawa
(613) 726-7726
Recent Reviews
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I gotta say, this might be the worst two pizzas I've ever had.
Are we rationing the cheese my dudes?
Edit. There was a hair in one of them🤮
Love it here!
Atmosphere: 5
Food: 5
Service: 5
Go for the pan pizza my personal favorite. Great and quick service
Atmosphere: 3
Food: 5
Service: 5
The food was delicious and came quick and hot. The food was well priced and the people there were so kind
Atmosphere: 5
Food: 5
Service: 5
The place was in the holiday spirit. The food was delicious and came quick and hot. The food was well priced and the people there were so kind
Atmosphere: 5
Food: 5
Service: 5
Great customer service and the wait time is very short!
Ankit helped me with an order that door dash mishandled and righted the wrong. Very nice and understanding of the situation
Atmosphere: 4
Food: 4
Service: 5
Good pizza fast delivery good prices better then Damion’s and pizza pizza for sure
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed with this Pizza Hut location. I placed an order online, and it showed “Ready for Pickup” on the Pizza Hut website. The store hours on Google and on the door both clearly state they close at 11 PM. I reached the store at 10:15 PM after a 12-hour shift, in –7°C freezing cold weather, only to find the door completely locked. The lights were on, but there was no one inside. I knocked for around 15 minutes, and instead of anyone coming out, the lights were suddenly turned off. It was very clear someone was inside and intentionally ignored me. I also called the number listed on Google. The first time, no one picked up.
The second time, someone finally picked up (I believe a Pizza Hut representative), and they told me they contacted the store manager or employee. They claimed the worker had a “medical emergency” and that they had called me three times before closing. This was a complete lie — I received zero calls from their side. No missed calls, no voicemail, nothing. Also, when I arrived, the lights were ON. If there really was a medical emergency, why were the lights on and why did they only switch them off after I knocked?
If they didn’t want to make my order, they should not have accepted it. I drove 15 minutes in the opposite direction from my home because I specifically wanted Pizza Hut and didn’t want to eat my second option. But in the end, because of their behavior, I had to go home and eat my second option anyway.
If they truly had to close early, they could have simply called me even once and I would have sent a friend to pick up my order. But lying about calling me three times is unacceptable. Whoever said that is being dishonest, and this is extremely unprofessional.
To the manager or owner:
Please seriously look into the staff working on December 6th (Saturday) around 10:30 PM. This experience was frustrating, disappointing, and totally avoidable. Customers should not be treated like this.
Atmosphere: 1
Food: 1
Service: 1
Awesome pizza and deal
Restaurantji Recommends
the best pizza! I always get My Box for 11.49$, can't beat that price, and staff is always nice
Atmosphere: 5
Food: 5
Service: 5
I ordered a small BBQ chicken pizza and it barely had any chicken on it, and just the tiniest drip of BBQ sauce. For $20, I expected something way better. What I got was basically an onion pizza with a few random chicken pieces. Really disappointing.
Fantastic Crust and Pizza
Atmosphere: 5
Food: 5
Service: 5
Good service and helpful and nice staff
Atmosphere: 5
Food: 5
Service: 5
Very clean
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