It's more quiet here than an average Tim Hortons. Also, it is very clean. The staff are nice and always have a smile in their face. Prefer to go here than a Timmie's.
Atmosphere: 4
Food: 5
Service: 4
Mohammed Moafak
The service and atmosphere is superb. However, attention to detail and consistency seems to be an issue. The cookies (salted chocolate chip) have been stale the last few orders and my coffee order has never been right. Two creams and two sweeteners. Most of the time the order received is 1 cream and no sweeteners despite repeating the order a confirming at the window and being assured it is to my request, it has fallen short. There are countless occasions the coffee is lukewarm. I’ve resisted leaving a review till today.
Atmosphere: 4
Food: 1
Service: 4
Michelle Shaheen
Best Second Cup in Ottawa.
Atmosphere: 5
Food: 5
Service: 5
Syed Ali
Unfortunate! Doesn’t seem like there is much attention given to service. Not talking about anyone needing to go above and beyond, just desiring normal service. Perhaps using softer tone and approach. Earned a free large coffee after earning 1500 points, which probably is about $100 or more worth of transactions and I was given attitude for redeeming my points.
Manzur Huq
Vegetarian options: Available
Parking: Excellent location.
Kid-friendliness: Yes.
Wheelchair accessibility: Yes.
Recommended dishes: Blueberry Cheesecake Slice
odile augustin
I like it there in the morning. I am not waiting to long for my drink. And i am always great wonderfully by Denise in the morning
Atmosphere: 4
Food: 4
Service: 5
Wandering Wookie
Ordered an iced pumpkin spice latte yesterday afternoon. I finished it, but it was wicked sweet despite me asking for no whip and half sweet. Service wasn’t bad, order taker not overly friendly.
Atmosphere: 3
Food: 3
Service: 3
Sandy Szeles
Second cup on 10th line has the best and friendliest staff and of course fantastic coffee. Second cup is the best coffee place ever!
Atmosphere: 5
Food: 5
Service: 5
Leigh Pearson
Extremely poor customer service. The response that a hot coffee was thrown is NOT TRUE AT ALL. I HANDED IT BACK THRU THE WINDOW WITH THE LID ON, THE SAME WAY I RECIEVED IT, WHAT A LIE THIS RESPONSE IS, THAT'S WHY I WILL MAKE SURE NEIGHBORS AND FRIENDS NO LONGER GO HERE.
Service: 1
Courtney de Winter
Good place to get a drink while sitting with your friends or if u need a get a drink to have while you are at work it’s a great place to get a drink
Dietary restrictions: They carry several dairy-free options; you only need to ask.
Food: 5
Service: 5
Sylvain Brunet
Stopped in 35min before closing, asked for a caramel corretto to be told they were out of specialty coffee at this time, Then I asked for a medium regular brewed coffee then to be told there wasn’t enough coffee left for medium size because they were closing soon….in 35min Young lady was very polite and apologetic but did offer any alternative so we went to Starbucks down the road.
Service: 2
WHOAragdollPizza
The Hot chocolate is great!! much better than the home made hot cocoa mixes. I also liked the Cotton candy spritzer, although I think it's not sugary enough. still great, tho!
Atmosphere: 5
Food: 5
Service: 5
Peggy A.
To many fruit flies near the fireplace.
Atmosphere: 4
Food: 3
Service: 4
Michael Leduc
Sad to hear that Lavender spritzers are gone. It was the entire reason we went. New flavors were ok but not nearly as good.
It's more quiet here than an average Tim Hortons. Also, it is very clean. The staff are nice and always have a smile in their face. Prefer to go here than a Timmie's.
Atmosphere: 4
Food: 5
Service: 4
The service and atmosphere is superb. However, attention to detail and consistency seems to be an issue. The cookies (salted chocolate chip) have been stale the last few orders and my coffee order has never been right. Two creams and two sweeteners. Most of the time the order received is 1 cream and no sweeteners despite repeating the order a confirming at the window and being assured it is to my request, it has fallen short. There are countless occasions the coffee is lukewarm. I’ve resisted leaving a review till today.
Atmosphere: 4
Food: 1
Service: 4
Best Second Cup in Ottawa.
Atmosphere: 5
Food: 5
Service: 5
Unfortunate! Doesn’t seem like there is much attention given to service. Not talking about anyone needing to go above and beyond, just desiring normal service. Perhaps using softer tone and approach. Earned a free large coffee after earning 1500 points, which probably is about $100 or more worth of transactions and I was given attitude for redeeming my points.
Vegetarian options: Available
Parking: Excellent location.
Kid-friendliness: Yes.
Wheelchair accessibility: Yes.
Recommended dishes: Blueberry Cheesecake Slice
I like it there in the morning. I am not waiting to long for my drink. And i am always great wonderfully by Denise in the morning
Atmosphere: 4
Food: 4
Service: 5
Ordered an iced pumpkin spice latte yesterday afternoon. I finished it, but it was wicked sweet despite me asking for no whip and half sweet. Service wasn’t bad, order taker not overly friendly.
Atmosphere: 3
Food: 3
Service: 3
Second cup on 10th line has the best and friendliest staff and of course fantastic coffee. Second cup is the best coffee place ever!
Atmosphere: 5
Food: 5
Service: 5
Extremely poor customer service. The response that a hot coffee was thrown is NOT TRUE AT ALL. I HANDED IT BACK THRU THE WINDOW WITH THE LID ON, THE SAME WAY I RECIEVED IT, WHAT A LIE THIS RESPONSE IS, THAT'S WHY I WILL MAKE SURE NEIGHBORS AND FRIENDS NO LONGER GO HERE.
Service: 1
Good place to get a drink while sitting with your friends or if u need a get a drink to have while you are at work it’s a great place to get a drink
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Dietary restrictions: They carry several dairy-free options; you only need to ask.
Food: 5
Service: 5
Stopped in 35min before closing, asked for a caramel corretto to be told they were out of specialty coffee at this time,
Then I asked for a medium regular brewed coffee then to be told there wasn’t enough coffee left for medium size because they were closing soon….in 35min
Young lady was very polite and apologetic but did offer any alternative so we went to Starbucks down the road.
Service: 2
The Hot chocolate is great!! much better than the home made hot cocoa mixes. I also liked the Cotton candy spritzer, although I think it's not sugary enough. still great, tho!
Atmosphere: 5
Food: 5
Service: 5
To many fruit flies near the fireplace.
Atmosphere: 4
Food: 3
Service: 4
Sad to hear that Lavender spritzers are gone. It was the entire reason we went. New flavors were ok but not nearly as good.
Food: 4
Service: 5
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