SuzyQ Doughnuts St. Laurent

Thank you so much to the amazing staff at the St. Laurent location! I had an issue with a delivery (my mistake) and Autumn went above and beyond to help me. Much appreciated!

Atmosphere: 5

Food: 5

Service: 5

Suzy Q donuts are the best and the staff are always so nice.

Samantha is fantastic and such a great person to chat to, especially on this grey, rainy day!

Cinnamon toast crunch donut is sooooo good, thank you to the employee that recommended it to me!!

Atmosphere: 5

Food: 5

Service: 5

Best donuts in town! Can’t get enough of the Boston cream.

Food: 5

Amazing donuts...fresh and flavorful.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Doughnuts

Pricey but amazing donuts!

Atmosphere: 5

Food: 5

Service: 5

Mase, Sam and Harland went out of their way with my custom birthday order and always take care of me whenever I stop by! Best dessert place in the city by far!

Atmosphere: 5

Food: 5

Service: 5

It's good we don't have a SuzyQ in Montreal otherwise I'd become so fat

Atmosphere: 5

Food: 5

Service: 5

Probably the best donuts I've had in Ottawa. Definitely will visit again.

Atmosphere: 5

Food: 5

Service: 5

Avoid this location. Love their donuts but there is no service environment at the St. Laurent outlet. I entered the store, only one other person ahead of me. They had already been served and waiting for a coffee. I stood there for 5 minutes, no one spoke to me or even acknowledged my presence. The person behind the counter was non communicative. I left without my donuts, which I was really looking forward to. I was going to spend about $40, as I was buying for some clients.
UPDATE: I returned to SuzyQ, 3 weeks later, on St. Laurent. The atmosphere was very warm and welcoming. I was greeted as soon as I entered the store and served with a smile. Customers entering after me, were also greeted immediately. Bought 6 delicious donuts for my clients. Love the fact my first review was taken seriously and measures put in place to rectify the issue. I will most definitely return. Thanks to the staff at SuzyQ.

Atmosphere: 5

Food: 5

Service: 5

I’ve been going to SuzyQ for over 10 years with my family. Love the donuts so much that I would ignore the bad service. Today I had the usual poor service but a very awkward interaction with 2 young girls at the cash who had no communication skills and were more interested in whispering to each other than servicing the clients. I’m so saddened by SuzyQ customer service. For such wonderful donuts, the staff leave a bad taste in your mouth. Hoping SuzyQ levels up their customer service.

Atmosphere: 1

Food: 1

Service: 1

Yesterday I went and got donuts and I was honestly very disappointed. The texture was off, usually there is a fluffiness to the dough but it was not there. The donuts were very oily and the taste of the oil was very strong. They didn’t seem fresh even though I bought them at around 12:30pm which common sense means that they should be fresh. The dirty Chocolate for example, the topping looked very dry and stuck to the dough. The dough on the Brampton Cream was yellow for some reason. I was very disappointed and dissatisfied with my visit.

Atmosphere: 4

Food: 2

Service: 4

Normally they are great,little expensive but quality and size make up for it......however! Pre ordered valentines donuts and when I picked them up they are literally half size and they charged more for them.
Maximize profits on a hallmark holiday i guess,very dissapointed.

Atmosphere: 5

Food: 5

Service: 5

This is the branch to get Dirty Chocolate because the one in downtown always seem to ran out, or maybe going there 1 hour before closing time was a bad idea. Parking is also plenty and have direct access to highway.

But, i've been going here a lot lately and the quality is very much the same with what they have in downtown. Drinks are okay, nothing specific to comment.

As someone who travels a lot between Ottawa and Montreal, sure the latter has its own fancy donuts but personally i think SuzyQ beats them all (so far).

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Half a Dozen Doughnuts

I wanted to try some original donuts, in the end it was okay but not wow, I expected better at $25 for 6 donuts.
Blackcurrant raspberry: no blackcurrant taste.
The Earl grey: no bergamot taste.
Cinnamon very very good.
Very good salted caramel.
Chocolate: very average and in addition I asked for an old-fashioned donut and the rather simple young man gave me chocolate which was too roasted.

Complicated services, they are 3 employees but take one order at a time; It's long.
I wouldn't come back.

Atmosphere: 2

Food: 3

Service: 3

Food is ok but service is really bad. Dec 24, 2024, there was a guy who has can't speak, can't smile and has zero customer service basically he is not happy being there. The company should hire friendly staff who can speak with their customers because that was my last time visiting this store.
Shame on the owner of this location not training their staff.

Atmosphere: 1

Food: 3

Service: 1