Central, elegant and amazing staff! I called them direct instead of using a website and got an excellent deal too.
Service: 5
Rita Thompson
Loved this little gem of a hotel in Ottawa. Stayed over Christmas and the decorations were also super cute! They have done renovations as well but my room was large and comfortable pre renovations. I had a little living room and everything. I liked the layout. Good location. Library is also close!
Service: 5
Raghda Sabry
Excellent stay at the Metcalfe, the rooms are very clean and very modern. The hotel itself is beautiful and the service was beyond excellent, I will stay here again for sure whenever in Ottawa.
Service: 5
Judy Le
Stayed here for a couple night for my daughter's birthday. The hotel is beautiful, the rooms are clean and the staff is phenomenal! Made for a wonderful stay.
Service: 5
Craig Bromberg
Had a really enjoyable night at The Metcalfe. This boutique-style hotel is located in central Ottawa along with a number of other chains (consider in the downtown core) and within easy walking distance to the well known Byward market and Rideau Centre and a few blocks from the Parliament Buildings. So, it is well located in the city. There is also a well appointed bar cum French bistro restaurant in the lobby (see Cocotte Bistro review).The hotel surrounds a large central atrium with a glass ceiling providing a warm ambiance even in winter time (though a few rooms have windows facing into the atrium and not outside). The rooms have solid floating floors (mock hardwood), comfortable beds and clean bathrooms (see photos).Parking is the only point I would bring up (but this would be for most hotels in a downtown core). The valet cost for the hotel is $42 but just down the street at the Ottawa City Hall is a large underground parking complex that you can leave your car overnight for only $4. Even in winter time the walk is reasonable (estimated at about 200m).Check-in service was very pleasant and considerate so overall very happy. Definitely worthy of a stay and I would return in the future. Enjoy!
Service: 5
Rostovyyz
Talie is the absolute best.A person that truly made it not only right, but above and beyond from the beginning until the very end of our stay.
Service: 5
almas khan
Went to metcalfe hotel last weekend. It was an impromptu plan and we we half way when i booked a room online. The price was a great value and the calet service although was high but very much worth it. The service was impeccable and the staff was extremely friendly helpful and knowledgeable. Was able to provide attarctions information maps etc immediately. The front desk staff especially Caleb is a gem young but always helped with a smile on his face and his attentive kimd nature made our stay even better.Rooms: Very clean and spacious room with modern upgrades to bathrooms as well.Nearby activities: Parliament hillSafety: Very safe and take accountabilityWalkability: Is within 10 mins walking distance of all the attractions
Service: 5
Jack Daniels
I haven’t even stayed here yet; but in already a bit annoyed at the staff. I tried to book and the great lady that was helping out was super nice, and seemed very interested in taking care of my needs. As it was a last minute booking, she couldn’t complete my booking and I got transferred (actually had to call a diff number instead) to the ‘front desk staff’ or something to that effect. They guy (I would say gentleman but it wouldn’t be an accurate description) was the most arrogant, short, uncaring, not accommodating, inflexible, and not welcoming individual I have ever spoken to. I wish I had taken down his name, as I would have plastered it all over this review. In fact, I may explore who it is as I check-in and do that anyhow. I wouldn’t want him representing my company, and my life will be better if I never cross paths with him again. Not a great start. More to follow.Noteworthy details: Some staff seem amazing; others you’d be better off never having spoken to.
Service: 1
Nathan Schwartz
Nice lobby, nice room, nice restaurant. But they lied to my face multiple times. There is public paid parking, even though they tell you there isn’t. They try to make you pay for the valet and if you don’t want to they give you a map to a lot 10 minutes away. While their valet uses a PUBLIC PARKING on the same block. They pretend not to know… but they park there! How can they not know? I did not appreciate having to walk in the rain late at night because they would prefer I pay for the valet. This is unacceptable and appalling.Noteworthy details: They lie about the parking.
Service: 1
alain giasson
Beautiful hotel in a good location, good value for money.Impeccable welcome and service.Beautiful menu at the Cocotte restaurant.
Beautiful, charming and clean hotel. Our arrival was a little complicated with the reception with the car... after having passed this detail the experience was pleasant.Strong point:The setting and beauty of the hotelThe location of the hotel right in the center is a real plus.The restaurant next doorThe cleanlinessArea for improvement :The pillows in the rooms are too basic for a hotel of this standard.The television in the bedroom is of decent quality, not wowahahThe valet service is a little expensive and should be better indicated when you arrive.I recommend this hotel.
Service: 4
Victoria Bomberry
Our first stay at the Metcalfe left a strong impression. The staff wonderful - friendly, professional, and attentive.The suite we stayed in had hardwood floors, which is a very pleasant upgrade from carpeting typically found in hotels.The breakfast from the in house café was among the best we’ve had while travelling. Much better than “hotel” breakfasts.Comfy beds with high quality pillows and bedding. All in all, The Metcalfe is an above average hotel. In my opinion, a better choice and value than the chain hotels.Will definitely book again!
Service: 5
jennifer facchin
We stayed here for a work event for almost a week. Beautiful, boutique style hotel with very friendly and accommodating team members! Great gym, and even an open gym with a half court, ping pong, and putting practice green.
Service: 5
Cynthia Hannigan-Thaw
I stayed here for a work event. The location was centrally located to all of the key things in the Ottawa downtown area which was exactly what we were hoping for. The hotel itself is gorgeous. My colleagues and I enjoyed using the gym, playing basketball and pingpong and even a little putting green. Every interaction I had with the staff, at any time of the day or night were nice, welcoming and willing to help us.
Central, elegant and amazing staff! I called them direct instead of using a website and got an excellent deal too.
Service: 5
Loved this little gem of a hotel in Ottawa. Stayed over Christmas and the decorations were also super cute! They have done renovations as well but my room was large and comfortable pre renovations. I had a little living room and everything. I liked the layout. Good location. Library is also close!
Service: 5
Excellent stay at the Metcalfe, the rooms are very clean and very modern. The hotel itself is beautiful and the service was beyond excellent, I will stay here again for sure whenever in Ottawa.
Service: 5
Stayed here for a couple night for my daughter's birthday. The hotel is beautiful, the rooms are clean and the staff is phenomenal! Made for a wonderful stay.
Service: 5
Had a really enjoyable night at The Metcalfe. This boutique-style hotel is located in central Ottawa along with a number of other chains (consider in the downtown core) and within easy walking distance to the well known Byward market and Rideau Centre and a few blocks from the Parliament Buildings. So, it is well located in the city. There is also a well appointed bar cum French bistro restaurant in the lobby (see Cocotte Bistro review).The hotel surrounds a large central atrium with a glass ceiling providing a warm ambiance even in winter time (though a few rooms have windows facing into the atrium and not outside). The rooms have solid floating floors (mock hardwood), comfortable beds and clean bathrooms (see photos).Parking is the only point I would bring up (but this would be for most hotels in a downtown core). The valet cost for the hotel is $42 but just down the street at the Ottawa City Hall is a large underground parking complex that you can leave your car overnight for only $4. Even in winter time the walk is reasonable (estimated at about 200m).Check-in service was very pleasant and considerate so overall very happy. Definitely worthy of a stay and I would return in the future. Enjoy!
Service: 5
Talie is the absolute best.A person that truly made it not only right, but above and beyond from the beginning until the very end of our stay.
Service: 5
Went to metcalfe hotel last weekend. It was an impromptu plan and we we half way when i booked a room online. The price was a great value and the calet service although was high but very much worth it. The service was impeccable and the staff was extremely friendly helpful and knowledgeable. Was able to provide attarctions information maps etc immediately. The front desk staff especially Caleb is a gem young but always helped with a smile on his face and his attentive kimd nature made our stay even better.Rooms: Very clean and spacious room with modern upgrades to bathrooms as well.Nearby activities: Parliament hillSafety: Very safe and take accountabilityWalkability: Is within 10 mins walking distance of all the attractions
Service: 5
I haven’t even stayed here yet; but in already a bit annoyed at the staff. I tried to book and the great lady that was helping out was super nice, and seemed very interested in taking care of my needs. As it was a last minute booking, she couldn’t complete my booking and I got transferred (actually had to call a diff number instead) to the ‘front desk staff’ or something to that effect. They guy (I would say gentleman but it wouldn’t be an accurate description) was the most arrogant, short, uncaring, not accommodating, inflexible, and not welcoming individual I have ever spoken to. I wish I had taken down his name, as I would have plastered it all over this review. In fact, I may explore who it is as I check-in and do that anyhow. I wouldn’t want him representing my company, and my life will be better if I never cross paths with him again. Not a great start. More to follow.Noteworthy details: Some staff seem amazing; others you’d be better off never having spoken to.
Service: 1
Nice lobby, nice room, nice restaurant. But they lied to my face multiple times. There is public paid parking, even though they tell you there isn’t. They try to make you pay for the valet and if you don’t want to they give you a map to a lot 10 minutes away. While their valet uses a PUBLIC PARKING on the same block. They pretend not to know… but they park there! How can they not know? I did not appreciate having to walk in the rain late at night because they would prefer I pay for the valet. This is unacceptable and appalling.Noteworthy details: They lie about the parking.
Service: 1
Beautiful hotel in a good location, good value for money.Impeccable welcome and service.Beautiful menu at the Cocotte restaurant.
Service: 5
Restaurantji Recommends
Nice hotel, well equipped room for work
Service: 5
Beautiful, charming and clean hotel. Our arrival was a little complicated with the reception with the car... after having passed this detail the experience was pleasant.Strong point:The setting and beauty of the hotelThe location of the hotel right in the center is a real plus.The restaurant next doorThe cleanlinessArea for improvement :The pillows in the rooms are too basic for a hotel of this standard.The television in the bedroom is of decent quality, not wowahahThe valet service is a little expensive and should be better indicated when you arrive.I recommend this hotel.
Service: 4
Our first stay at the Metcalfe left a strong impression. The staff wonderful - friendly, professional, and attentive.The suite we stayed in had hardwood floors, which is a very pleasant upgrade from carpeting typically found in hotels.The breakfast from the in house café was among the best we’ve had while travelling. Much better than “hotel” breakfasts.Comfy beds with high quality pillows and bedding. All in all, The Metcalfe is an above average hotel. In my opinion, a better choice and value than the chain hotels.Will definitely book again!
Service: 5
We stayed here for a work event for almost a week. Beautiful, boutique style hotel with very friendly and accommodating team members! Great gym, and even an open gym with a half court, ping pong, and putting practice green.
Service: 5
I stayed here for a work event. The location was centrally located to all of the key things in the Ottawa downtown area which was exactly what we were hoping for. The hotel itself is gorgeous. My colleagues and I enjoyed using the gym, playing basketball and pingpong and even a little putting green. Every interaction I had with the staff, at any time of the day or night were nice, welcoming and willing to help us.
Service: 5