Had a bad experience this morning at this drive through attached to an ESSO at 2545 Baseline Rd. Ordered and paid for a “medium with double milk”. When I took my fist sip, I realized it was not hot. So I went to their counter and was given another cup of coffee the same not hot as the first. The manager told me it because I took “double milk”. REDICULOUS.!!! I wasn’t born yesterday, Mister. There was a problem at their end !!! Instead of perhaps apologizing and asking how can we make this right, he chose to blame me for milk in my coffee. Am now enjoying a hot coffee from Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Shashi Kapoor
Awesome service, always fresh items available here, cleanliness.. best Tim Hortons service here,?? special thanks to jagriti mam
Atmosphere: 5
Food: 5
Service: 5
Sukhi Sarwara
Worst customer service ever nobody is able to take my order. They don’t care about anything.
Atmosphere: 1
Food: 1
Service: 1
Glenn Milmine
This was one of the worse Tim, inside store waiting to order the clerk gave be the be patient finger didn't say please wait ,then proceeded to take not one but three drive thru orders while I stood there and waited ,I finally said enough you can serve me next which she said I have drive thru orders, when I did order my donut was stale like day olds .I then explained to her that she was rude and very impolite.
Atmosphere: 1
Food: 1
Service: 1
Riley Sandul
A very low quality tim hortons experience. Consistently. Staff are quite uncaring and food quality is poor. Still have had worse experiences but there's a reason I don't go there anymore unless it's my only option.
Atmosphere: 1
Food: 1
Service: 1
Deep patel
I ordered grill cheese croissant with butter on drive through , and went to take order after getting payment she said we don’t have grill machine I said it’s okay, then i said do microwave she we don’t have microwave too I don’t understand
Food: 1
Service: 1
GAETAN FORTIER
The counters are empty
Atmosphere: 1
Food: 1
Service: 1
William Prince
Doesn't have food.
Massawa Cleaning
Thank you for your services
Atmosphere: 5
Food: 5
Service: 5
Gurpreet Kaur
I ordered a ice capped coffee. Although the coffee was good but the server was very rude. As far as i remember her name was Jagriti. I politely told her how I would like my coffee but she was very rude with the response. I don’t know why she behaved like that but she should have some sense of how to treat a customer.
Usually friendly but check your app and how much you get charged. Didn't apply my app discount/points and then said, sorry too bad, we can't fix it.
Pushp Sharma
I went to grab a coffee and the employee they had was very rude her name was jyoti if i am not mistaken he was alone might be but it was not busy so it doesn’t make any sense to treat customers like that she was very rude I believe they should hire nice people or if not atleast train them how to treat
Atmosphere: 1
Food: 1
Service: 1
Shelly O'Neil
Since the renovation and the addition of the double drive through the service at this location has declined greatly. Sincince covide I do not go any where in a hurry but waiting 15 to 20 minutes in the drive through( because once you are in line , you can not get out) is rediculous. And it is every morning. Staff are rude ( not the older, tall blonde woman....she is always pleasant).Parking lot is small and traffic flow is difficult to manoeuvre.Inside staff do not acknowledge that you are waiting and not enough staff for busy times of the day ...breakfast and lunchOverall I am frustrated with the new set up and will probably find a new location which is unfortunate because this one is close to my work.I guess location isn't always betterSincerely Shelly O'Neil
Parking: Parking lot is small and congested
Atmosphere: 1
Food: 2
Service: 1
Shauna Martin
Staff are friendly and nice. The donuts are never fresh, no matter what time of day you go the donuts are stale.
Atmosphere: 4
Food: 2
Service: 4
jasmeet singh khanuwalia
If you want to sell herbn garlic pastry, jalapeño pastry and twist so keep microwave at your location.
Had a bad experience this morning at this drive through attached to an ESSO at 2545 Baseline Rd. Ordered and paid for a “medium with double milk”. When I took my fist sip, I realized it was not hot. So I went to their counter and was given another cup of coffee the same not hot as the first. The manager told me it because I took “double milk”. REDICULOUS.!!!
I wasn’t born yesterday, Mister. There was a problem at their end !!!
Instead of perhaps apologizing and asking how can we make this right, he chose to blame me for milk in my coffee.
Am now enjoying a hot coffee from Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Awesome service, always fresh items available here, cleanliness.. best Tim Hortons service here,?? special thanks to jagriti mam
Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever nobody is able to take my order. They don’t care about anything.
Atmosphere: 1
Food: 1
Service: 1
This was one of the worse Tim, inside store waiting to order the clerk gave be the be patient finger didn't say please wait ,then proceeded to take not one but three drive thru orders while I stood there and waited ,I finally said enough you can serve me next which she said I have drive thru orders, when I did order my donut was stale like day olds .I then explained to her that she was rude and very impolite.
Atmosphere: 1
Food: 1
Service: 1
A very low quality tim hortons experience. Consistently. Staff are quite uncaring and food quality is poor. Still have had worse experiences but there's a reason I don't go there anymore unless it's my only option.
Atmosphere: 1
Food: 1
Service: 1
I ordered grill cheese croissant with butter on drive through , and went to take order after getting payment she said we don’t have grill machine I said it’s okay, then i said do microwave she we don’t have microwave too I don’t understand
Food: 1
Service: 1
The counters are empty
Atmosphere: 1
Food: 1
Service: 1
Doesn't have food.
Thank you for your services
Atmosphere: 5
Food: 5
Service: 5
I ordered a ice capped coffee. Although the coffee was good but the server was very rude. As far as i remember her name was Jagriti. I politely told her how I would like my coffee but she was very rude with the response. I don’t know why she behaved like that but she should have some sense of how to treat a customer.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Usually friendly but check your app and how much you get charged. Didn't apply my app discount/points and then said, sorry too bad, we can't fix it.
I went to grab a coffee and the employee they had was very rude her name was jyoti if i am not mistaken he was alone might be but it was not busy so it doesn’t make any sense to treat customers like that she was very rude I believe they should hire nice people or if not atleast train them how to treat
Atmosphere: 1
Food: 1
Service: 1
Since the renovation and the addition of the double drive through the service at this location has declined greatly. Sincince covide I do not go any where in a hurry but waiting 15 to 20 minutes in the drive through( because once you are in line , you can not get out) is rediculous. And it is every morning. Staff are rude ( not the older, tall blonde woman....she is always pleasant).Parking lot is small and traffic flow is difficult to manoeuvre.Inside staff do not acknowledge that you are waiting and not enough staff for busy times of the day ...breakfast and lunchOverall I am frustrated with the new set up and will probably find a new location which is unfortunate because this one is close to my work.I guess location isn't always betterSincerely Shelly O'Neil
Parking: Parking lot is small and congested
Atmosphere: 1
Food: 2
Service: 1
Staff are friendly and nice. The donuts are never fresh, no matter what time of day you go the donuts are stale.
Atmosphere: 4
Food: 2
Service: 4
If you want to sell herbn garlic pastry, jalapeño pastry and twist so keep microwave at your location.
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