Tim Hortons
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Customers' Favorites
Grilled Cheese Sandwich
Homestyle Biscuit
Brewed Coffee
Donuts
Tim Hortons Reviews
269 ratings
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Great Employees And Customer Communication and accommodating staff
I Go Here on Dufferin with my Wife and we’re Never Disappointed Thank You to all Managers and Staff for being Awesome
I Go Here on Dufferin with my Wife and we’re Never Disappointed Thank You to all Managers and Staff for being Awesome
Despite being understaffed during our visit on Sunday June 28 2026 afternoon, the staff remained friendly and courteous. The restaurant wasn't overly crowded, and the washroom was clean and well-maintained. Although service may have taken a bit longer due to limited staffing, the team's positive attitude and cleanliness made for a pleasant experience overall.
Great staff, friendly and fast !
Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
The Tim Hortons located at the Ottawa/Carleton Hospital offers a variety of good drinks and great food, including fresh and flavorful coffee. The service has seen improvements recently, with the team working hard to provide better experiences for customers. However, there are still some concerns about service speed, especially during busy times like lunchtime on Saturdays.
The staff's attitude has been noted as somewhat snotty in the past, but many customers have praised the team's efforts to deliver amazing service. Despite the improvements, there have been reports of long wait times for both ordering and washroom facilities, indicating that efficiency could be enhanced. One visitor experienced a delay while ordering a London Fog, and another mentioned that the drive-thru might take precedence over those waiting inside.
Parking is available in an open-tier lot, with additional spaces for larger vehicles and buses. The inside door for disabled persons is operational, but the outside door can still be inconvenient. The washrooms may need better maintenance for cleanliness and availability. Overall, the coffee and donuts are as expected, but there remains room for improvement in service speed and facility upkeep to enhance the customer experience.