Worst Experience Ever – Rude Behavior and Deliberate Delay
I’ve been a regular customer at this restaurant for a while, but after yesterday’s incident, I will never be returning. We placed an order over the phone, but when we arrived, Anurag had prepared the wrong order. When we politely pointed this out, instead of apologizing or fixing the mistake, he became furious and aggressive.
It was clear he wanted to close the restaurant and was in no mood to accommodate us, even though it was his error. He refused to let us dine in and took an unnecessarily long time to prepare the correct order, which felt deliberate and unprofessional. His attitude was completely disrespectful, and it was evident he didn’t care about customer satisfaction.
As someone who has supported this restaurant for a long time, I’m deeply disappointed. Anurag’s behavior was unacceptable, and it’s clear that customer service is not a priority here. I will not be recommending this place to anyone
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mixed Kebab Platter
Adetoyosi A
I placed an online order and realized I forgot an item. I called the store immediately to ask if it could be added, and the person I spoke to confidently said he would check with the pickup driver and get back to me. No communication, no update…just silence until the order was delivered without the extra item.
When I called back to follow up, instead of taking responsibility, he asked why I didn’t know what I wanted in the first place. If adding the item wasn’t possible, he should have just told me upfront so I could have canceled or adjusted my order. The lack of communication and dismissive attitude was completely unnecessary 😡
Service: 1
Nahom Tsegay
The shisha spot service is very bad the shisha is good but the service is very you guys need to improve it very fast or you will a lot of customers thank you
SHAKIL KHAN
I had a very disappointing experience at Habibi Q. After placing my order, I was told it would take 15 minutes to prepare, but I ended up waiting 40 minutes instead. There was only one staff member handling everything, which led to extremely slow service.
To make matters worse, the meat was not tender and very chewy, likely because it was rushed and not properly cooked. This level of service and food quality is completely unprofessional and unacceptable. I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Hsen Zahwy
I ordered through uber eats asking for pickles only on my chicken shawarma, but of course they ignored it and put everything on it.
Mahdi Mashiath
Ordered shawarma on uber as buy one get get one but received only one shawarma
I loved the service there, it was almost midnight and there was this sweet lady who served me, I drive through Lawrence everyday and this was the first time I tried their Shawarma.
Thank you Kisnaa !
Atmosphere: 5
Food: 5
Service: 5
Tej patel
You guys can do better with the staff man. The night worker is so slow and on top of that it’s only one dude working.
Atmosphere: 5
Food: 5
Service: 1
Suhrab Farhat
Very delicious
Atmosphere: 5
Food: 5
Service: 5
The Rap Musical
Disrespectful guy in the front that is the owner of the place, me and my family and young daughters ordered a wrap the guy told us we can only choose three toppings out of 20 and that it’s extra charge for more toppings. How does that make sense first time in my life I ordered a shawarma and the person is counting my toppings and being cheap on quantity and arguing with me ?
Not bad at all for a quick bite,
Large portions, alot of included sides, sauces and toppings.
Nice packaging and super quick service
Food: 4
Recommended dishes: Fries, Chicken Shawarma Plate, Mix Shawarma Plate
Worst Experience Ever – Rude Behavior and Deliberate Delay
I’ve been a regular customer at this restaurant for a while, but after yesterday’s incident, I will never be returning. We placed an order over the phone, but when we arrived, Anurag had prepared the wrong order. When we politely pointed this out, instead of apologizing or fixing the mistake, he became furious and aggressive.
It was clear he wanted to close the restaurant and was in no mood to accommodate us, even though it was his error. He refused to let us dine in and took an unnecessarily long time to prepare the correct order, which felt deliberate and unprofessional. His attitude was completely disrespectful, and it was evident he didn’t care about customer satisfaction.
As someone who has supported this restaurant for a long time, I’m deeply disappointed. Anurag’s behavior was unacceptable, and it’s clear that customer service is not a priority here. I will not be recommending this place to anyone
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mixed Kebab Platter
I placed an online order and realized I forgot an item. I called the store immediately to ask if it could be added, and the person I spoke to confidently said he would check with the pickup driver and get back to me. No communication, no update…just silence until the order was delivered without the extra item.
When I called back to follow up, instead of taking responsibility, he asked why I didn’t know what I wanted in the first place. If adding the item wasn’t possible, he should have just told me upfront so I could have canceled or adjusted my order. The lack of communication and dismissive attitude was completely unnecessary 😡
Service: 1
The shisha spot service is very bad the shisha is good but the service is very you guys need to improve it very fast or you will a lot of customers thank you
I had a very disappointing experience at Habibi Q. After placing my order, I was told it would take 15 minutes to prepare, but I ended up waiting 40 minutes instead. There was only one staff member handling everything, which led to extremely slow service.
To make matters worse, the meat was not tender and very chewy, likely because it was rushed and not properly cooked. This level of service and food quality is completely unprofessional and unacceptable. I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
I ordered through uber eats asking for pickles only on my chicken shawarma, but of course they ignored it and put everything on it.
Ordered shawarma on uber as buy one get get one but received only one shawarma
Food: 2
Service: 1
Really delicious shawarma
Atmosphere: 5
Food: 5
Service: 3
This is a 14.99 salad .. light as hell no sauces
This is a 14.99 salad .. light as hell no sauces
Restaurantji Recommends
I loved the service there, it was almost midnight and there was this sweet lady who served me, I drive through Lawrence everyday and this was the first time I tried their Shawarma.
Thank you Kisnaa !
Atmosphere: 5
Food: 5
Service: 5
You guys can do better with the staff man. The night worker is so slow and on top of that it’s only one dude working.
Atmosphere: 5
Food: 5
Service: 1
Very delicious
Atmosphere: 5
Food: 5
Service: 5
Disrespectful guy in the front that is the owner of the place, me and my family and young daughters ordered a wrap the guy told us we can only choose three toppings out of 20 and that it’s extra charge for more toppings. How does that make sense first time in my life I ordered a shawarma and the person is counting my toppings and being cheap on quantity and arguing with me ?
Very very slow service.
Atmosphere: 1
Food: 4
Service: 1
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