Tim Hortons

Name: Tim Hortons
Address: 6780 Kingston Rd, Scarborough, Ontario, M1B 1G8, Canada
Telephone: (416) 287-0838
Price range: $
Rating: 3.2

$ • Cafe, Coffee Shops

Hours:
6780 Kingston Rd, Scarborough
(416) 287-0838

About Tim Hortons

Tim Hortons, a coffee shop nestled within an ESO gas station, offers a convenient and familiar dining experience. The coffee is consistently fresh, and the bagels are prepared to the customers' liking. However, the location's size and setup can lead to some unique operational challenges, such as the unconventional method of preparing decaf coffee.

While most visits are smooth, some customers have encountered issues with order accuracy and the manager's customer service approach. One customer had a negative experience, finding the manager, Raj, to be "combative," "belittling," and "condescending." However, the acting manager, Kethee, was able to quickly resolve the matter and turn the situation into a positive one, showcasing excellent customer service skills.

Overall, Tim Hortons within the ESO gas station provides the expected coffee shop experience, with occasional challenges due to the unique setup. The quality of service can vary, but the dedicated staff, like Kethee, are willing to address any concerns to ensure customer satisfaction.