So, the food was good, no problem there. On the other hand the service was awful. We were seated at 5:30pm and were served at 6:25pm - my wife thinks it was 6:30pm for a round hour of waiting. Our server Tom never came by to tell us of the delay - other customers were similarly inconveniences - and when the food was delivered, no apology or explanation was given. We were in town to go to a show at 7pm, so we tried to eat quickly which was not enjoyable and also pay so that we could leave when finished, with the waiter standing over us. Still no apology. So we asked for the manager, Frank, who made a half-hearted apology and a 'kinda' offer to accommodate us the next time we came in..... But he didn't offer to comp anything, even a drink! Not even another Lindt chocolate each!! Nothing. We got seated for our concert with seconds to spare. I get it that thinks happen in kitchens, etc., but we certainly did not feel valued as customers at this Swiss Chalet location.
Atmosphere: 2
Food: 5
Service: 1
Jocelyn Bennewies
Natalie best waitress ever
Atmosphere: 5
Food: 5
Service: 5
Maddie Hill
Tom was amazing and so friendly. He made our experience.
Atmosphere: 5
Food: 5
Service: 5
Dave Campbell
Great fast service from Thom!
Atmosphere: 5
Food: 5
Service: 5
Inge Taylor
She was very good. We loved Heather.
Atmosphere: 5
Food: 5
Service: 5
Barb Eybergen
Heather was an amazing and obviously a very experienced waitress. Our large group was handled with ease.
Atmosphere: 5
Food: 5
Service: 5
Krista Parker
Heather was the beat. She was so pleasant and efficient. We loved her to bits
Atmosphere: 5
Food: 5
Service: 5
Kim Faust
Heather was amazing!
Atmosphere: 5
Food: 5
Service: 5
Morgan Liedtke
Heather was so attentive, kind and friendly with our large group!
Heather was amazing and super accommodating to our large dinner party! Thank you for a wonderful experience Heather!!
Atmosphere: 5
Food: 4
Service: 5
Larry \u0026 Marg Parke
We love this Stratford Swiss Chalet. The staff are friendly, courteous and quick. The food is excellent. We are very thankful for heat in the washrooms now too!!! Well done in your renovations!
Atmosphere: 5
Food: 5
Service: 5
victor mcallister
Food was great, my favorite spot for this time of year, and our sever heather was absolutely amazing! Very friendly and very quick with our drinks and food. 6 stars if I could ! She was great! I can only assume the rest of the crew is the same !
Atmosphere: 5
Food: 5
Service: 5
Jasmine Luna
Tamara is wonderful server, brought us everything in such a fast manner. Made our experience exquisite. The chicken was also perfectly cooked.
Atmosphere: 5
Food: 5
Service: 5
Michael V10
I stopped by for a quick bite and was served by Tamara. She was super friendly, attentive, and made the whole experience feel easy. Food came out fast, and she checked in just the right amount without hovering. You can tell she actually cares about her job. Thanks, Tamara — appreciate the great service!
So, the food was good, no problem there. On the other hand the service was awful. We were seated at 5:30pm and were served at 6:25pm - my wife thinks it was 6:30pm for a round hour of waiting. Our server Tom never came by to tell us of the delay - other customers were similarly inconveniences - and when the food was delivered, no apology or explanation was given. We were in town to go to a show at 7pm, so we tried to eat quickly which was not enjoyable and also pay so that we could leave when finished, with the waiter standing over us. Still no apology. So we asked for the manager, Frank, who made a half-hearted apology and a 'kinda' offer to accommodate us the next time we came in..... But he didn't offer to comp anything, even a drink! Not even another Lindt chocolate each!! Nothing. We got seated for our concert with seconds to spare. I get it that thinks happen in kitchens, etc., but we certainly did not feel valued as customers at this Swiss Chalet location.
Atmosphere: 2
Food: 5
Service: 1
Natalie best waitress ever
Atmosphere: 5
Food: 5
Service: 5
Tom was amazing and so friendly. He made our experience.
Atmosphere: 5
Food: 5
Service: 5
Great fast service from Thom!
Atmosphere: 5
Food: 5
Service: 5
She was very good. We loved Heather.
Atmosphere: 5
Food: 5
Service: 5
Heather was an amazing and obviously a very experienced waitress. Our large group was handled with ease.
Atmosphere: 5
Food: 5
Service: 5
Heather was the beat. She was so pleasant and efficient. We loved her to bits
Atmosphere: 5
Food: 5
Service: 5
Heather was amazing!
Atmosphere: 5
Food: 5
Service: 5
Heather was so attentive, kind and friendly with our large group!
Atmosphere: 5
Food: 5
Service: 5
Heather was great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Heather was amazing and super accommodating to our large dinner party! Thank you for a wonderful experience Heather!!
Atmosphere: 5
Food: 4
Service: 5
We love this Stratford Swiss Chalet. The staff are friendly, courteous and quick. The food is excellent. We are very thankful for heat in the washrooms now too!!! Well done in your renovations!
Atmosphere: 5
Food: 5
Service: 5
Food was great, my favorite spot for this time of year, and our sever heather was absolutely amazing! Very friendly and very quick with our drinks and food. 6 stars if I could ! She was great! I can only assume the rest of the crew is the same !
Atmosphere: 5
Food: 5
Service: 5
Tamara is wonderful server, brought us everything in such a fast manner. Made our experience exquisite. The chicken was also perfectly cooked.
Atmosphere: 5
Food: 5
Service: 5
I stopped by for a quick bite and was served by Tamara. She was super friendly, attentive, and made the whole experience feel easy. Food came out fast, and she checked in just the right amount without hovering. You can tell she actually cares about her job. Thanks, Tamara — appreciate the great service!
Atmosphere: 5
Food: 5
Service: 5
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