Sano Sushi Japanese Restaurant

Not bad, had many great fond memories and experiences here, the overall area is ok but could have a bit more touch to it is all! Definitely recommend to fine diners and foodies! 🍱

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: All You Can Eat

We had a terrible experience here. We came with family and were very disappointed. We will never come back.

The customer service was awful. Our server was very rude and even said, “You ordered too much food, so I canceled your order. Order again.” I thought this was an all-you-can-eat restaurant — I’ve never experienced anything like this before.

The food presentation and the overall quality of the food were not good at all. Everything tasted super basic and extremely overpriced, especially considering the poor customer service and overall experience they offer.

The restaurant itself was dark and dirty as well.

To make things worse, he brought us the bill before even asking if we wanted dessert. When we mentioned it, he said, “I thought you guys were done.”

Very rude service and a very unpleasant experience overall. I wish I could give this place 0 stars.

Recommended dishes: All You Can Eat

Very good place, good food and wonderful customer service

Atmosphere: 5

Food: 5

Service: 5

They have the freshest food out of all the ayce i’ve been to. The food comes out piping hot, their avocado is fresh. It may look unassuming from the outside but great food and great service 👍 My fav sushi place :)

Atmosphere: 5

Food: 5

Service: 5

Disgusting. Some of the worst sushi I have ever had, there was a hair in my miso soup. The customer service was terrible as-well. We came on a Friday night

Atmosphere: 1

Food: 1

Service: 1

We had a takeout delivery of Sano Party E (130pcs)

They only delivered 110 pcs. What are scam! They stole 20 pcs from the package. Never get delivery from this store.

Food: 1

My fav!

Atmosphere: 5

Food: 5

Service: 5

Came here with friends a few days ago and what a disappointment. The place is very dirty, the service was extremely slow (they weren't busy at all), drinks aren't included in the price (they used to be) and the quality and presentation in food has changed A LOT. Will not be returning.

Atmosphere: 1

Food: 1

Service: 1

i’ll give them a 2 star which for restaurants I usually never do. I ordered chicken cutlet, yam tempura and shrimp tempura. the chicken felt hard and served with dark meat (mind you chicken katsu is served with white meat any other sushi restaurant i’ve been to so i was dissapointed.) the shrimp felt uncooked but still edible but only good dish was yam tempura, i ate all of it. Who serves dark meat?

Atmosphere: 4

Food: 2

Service: 4

Best All You Can Eat in Richmond Hill

Atmosphere: 5

Food: 5

Service: 4

Special thanks to manager ....I am always happy with them

Atmosphere: 5

Food: 5

Service: 5

I visited on a Friday at the beginning of the dinner shift. The food was decent, but the servers had a bad attitude and acted like it was a burden to serve us. Due to the poor service, I definitely won’t be returning!!

Atmosphere: 1

Food: 4

Service: 1

Short rib had very low quality and was bland. Not recommending.

Atmosphere: 1

Food: 1

Service: 1

Had the all you can eat lunch. Attentive staff food was good. I've been to this location maybe a decade ago.

Atmosphere: 3

Food: 4

Service: 4

Pretty low quality sushi for premium price ($42pp). They sat us in the corner around a wall which was very dark even though we made a reservation over a week in advance.

Two tables had kids playing full volume tik tok - extremely annoying and completely ruins your dinner. Appreciate it's a family restaurant but this is over the line.

Atmosphere: 1

Food: 2

Service: 2