Gino's Pizza

Name: Gino's Pizza
Address: 180 Cumberland St N, Thunder Bay, Ontario, P7A 4N2, Canada
Telephone: (807) 344-8900
Price range: $
Rating: 2.2

$ • Pizza

Hours:
180 Cumberland St N, Thunder Bay
(807) 344-8900

Menu Order Online

About Gino's Pizza & Spaghetti House

Gino's Pizza, a popular pizza establishment located on Cumberland Street in Thunder Bay, has garnered mixed reviews from its customers. The restaurant is praised for its delectable pizza, with one reviewer describing the vegetarian pizza as having "abundant toppings." However, the establishment has also faced some challenges in delivering a consistently positive customer experience.

One customer recounts a frustrating incident where their online order was not received due to a "printing malfunction" on the restaurant's end. The customer was left disappointed by the lack of compensation or priority given to resolving the issue, leading them to refrain from ordering from the location for some time. This experience highlighted the restaurant's shortcomings in customer retention and its inability to effectively address and resolve problems.

Similarly, a more recent experience with a delayed order left the same customer feeling dissatisfied. Despite multiple attempts to confirm the status of the order, the customer faced a lack of clear communication and accountability from the staff, further exacerbating the issue. The customer was ultimately forced to cancel the order, feeling that the restaurant's disregard for resolving the problem had left a negative impression.

On a more positive note, another reviewer praised the friendly service and the timeliness of the food preparation, suggesting that customers should order in advance if they are located across town. However, the reviewer's experience with the jalapeño poppers was less than satisfactory, describing them as a "tactical assault" on their palate, with no cheese or seasoning to balance the heat.

Overall, Gino's Pizza seems to offer a mixed dining experience. While the pizza itself is well-received, the restaurant's customer service and ability to handle issues effectively appear to be areas that could use improvement, based on the reviews. Customers may want to consider the potential challenges in order fulfillment and communication when deciding whether to patronize this establishment.