If you like more of a home made crust compared to a factory(pizza hut) pressed dough crust this is good ??
Atmosphere: 3
Food: 4
Service: 4
sukhjeet Sidhu
worst pizza ever …. completely undercooked???
Food: 1
Service: 2
Sherin Jacob
Excellent pizza, especially their meat lover.
Atmosphere: 4
Food: 5
Service: 5
Max Humar
They employ a violent guy addicted to crack who’s on bail for assaulting a pregnant woman, spraying her with bear mace and robbing her. That’s the guy making your pizza. Tells you the ethics of the business.
Atmosphere: 1
SnakekillerX
(This review is for the Cumberland St. Address in Thunder Bay)I love the food here, and if that were the only reason for this review I'd give them 5 stars, however..My friends and I use to order online from this location every Friday pretty much without fail. Until one week we ordered our food online and a couple of hours went by and we did not get our order, we called the location and they said they never got the order due to some printing malfunction their end and were not willing to compensate us for the trouble nor put us at priority.We still had other orders ahead of us that we'd have to wait on before they even started making ours. (We were at the back of the line)This was several years back and honestly it wasn't a big deal but it left us so disappointed with the business and how it didn't seem like they cared at all about resolving a problem with a long term customer. We were told to either wait or cancel the order.We stopped ordering from this location for some time (a year or so) but eventually forgave them and started ordering from them again about a year later.Recently however (earlier this week), one of my online orders was quite late and I was reminded of what happened in the past, so I decided to call them to ensure they got the order, and I was greeted with a simple "hello?" when I called, I wasn't even sure I called the right number at this stage and had to confirm with them who they were and guide the call forward.I told them I was calling to check if they received my order as it had already been over an hour and they are just down the street from me. The woman on the phone was quick to say "your order is on the way, it should be there soon" even though I didn't tell her who I was or the order number and she was trying to end the call with me.I stopped her and tried to confirm what the order was and where it was headed and what she had didn't match my order at all. I gave her my order number and she said she'd have to take a look and call me back in 5 minutes.. I don't know why she would have to call me back for this but I agreed and ended the call.Several minutes later I received no call back so I decided to call them again and the same woman tells me she did not have time to look up the order and she was helping another customer, but she would look it up now and for sure call me back in 2 minutes.Over 10 minutes go by and I still do not receive a call back, so I call them again. The woman still hasn't looked up my order and said she is going to have to contact the driver... and I asked why does she need to call the driver? I just want to know if the order was even received, and that they should know if they even made the order before it even gets to a driver.She could not answer any of my questions and I had to call them back again and this time spoke with the driver. He looked up my order and could not find it, and stated it was a printing error on their end.I was pretty upset by this stage as the whole reason I had originally called was to avoid not getting my food due to a missed order and it took them over 30 minutes of me calling them back to even have them confirm that they did in fact not receive my order.My options? Wait for the food, no compensation or cancel the order. It had been nearly 2 hours since I originally placed the order at this point and I did not want to wait a 3rd, so I canceled it. I was told the manager would call me the next day to go over what had happened, however it's been several days and one has called me back.Their customer retention and inability to resolve issues when they have them is quite dreadful, I'm left not wanting to order from them again even though I do like their food.I don't care about a late or missed order, it isn't a big deal, but their total disregard to take any accountability for errors that are completely on their end as well as further exasperating the problem really makes me think negatively about this business.I'll still order from them however
Atmosphere: 3
Food: 5
Service: 1
Dark 757
Ordered a large pizza and wings did not get the wings or ranch that I’ve paid for 2/10 unfair.. will not order
Atmosphere: 1
Food: 2
Service: 1
Zachariah Brown
Pizza was good, i got a vegetarian and the toppings were abundant. The jalapeño poppers however was a tactical assult on my poor mouth, no cheese or seasonings, just plain bread and jalapeños.... whoever thought of that idea needs a therapist. No healthy mind comes up with that.
Food: 3
C Williams
Pizza was dry and old tasting even after they reheated it.
Atmosphere: 3
Food: 1
Service: 4
Brian Babiuk
Very disappointing service.Ordered pizza at 655pm online. Prepaid. Was supposed to be delivered in approx 45 min. I called locally after 90 min. The restaurant advised the order was on the way and out for delivery. Tried the phone number on the website (toll free) and it was "not available from my area"???After 2 hours the pizza still not here. Local restaurant no longer answering the phone. Now 2h 30 min still no pizza..Buyer beware.
Food: 3
Service: 1
Kyle Murray
After calling to order pizza, they said you can only order that specific pizza online? I go online and you need to make an account. I make an account and it won't accept my address. Tried 3 different ways, then finally gave up. This is not how you get customers.
I like the food, and the service is friendly. The food gets ready about as long as you expect from a pizza place 40-40 minutes, but I suggest if you are across town order, then nake your way there.
Food: 5
Service: 5
Heena Patel
I ordered pizza 15 min ago and when i went to check they haven’t even started and i saw they are just taking but not making pizza and pizza also not perfectly baked
Beth Moe-McIver
We picked up, and the atmosphere was great. Staff were laughing and joking, the pizza was ready fast, and it was fantastic. Prices are pretty good too.
Atmosphere: 5
Food: 5
Service: 5
Trevor Keller
Its absolutely ridiculous that your team made me place my order online while I'm standing directly in front of them in the store in order to not get charged more for the exact same pizza i ordered last time.
Service: 1
John Stieh
My favorite pizza. If you like thin crust, their thin crust is good. Also if you like lots of toppings their double toppings are really thick. Only the Balmoral store though, the Cumberland store is like a totally different franchise.
If you like more of a home made crust compared to a factory(pizza hut) pressed dough crust this is good ??
Atmosphere: 3
Food: 4
Service: 4
worst pizza ever …. completely undercooked???
Food: 1
Service: 2
Excellent pizza, especially their meat lover.
Atmosphere: 4
Food: 5
Service: 5
They employ a violent guy addicted to crack who’s on bail for assaulting a pregnant woman, spraying her with bear mace and robbing her. That’s the guy making your pizza. Tells you the ethics of the business.
Atmosphere: 1
(This review is for the Cumberland St. Address in Thunder Bay)I love the food here, and if that were the only reason for this review I'd give them 5 stars, however..My friends and I use to order online from this location every Friday pretty much without fail. Until one week we ordered our food online and a couple of hours went by and we did not get our order, we called the location and they said they never got the order due to some printing malfunction their end and were not willing to compensate us for the trouble nor put us at priority.We still had other orders ahead of us that we'd have to wait on before they even started making ours. (We were at the back of the line)This was several years back and honestly it wasn't a big deal but it left us so disappointed with the business and how it didn't seem like they cared at all about resolving a problem with a long term customer. We were told to either wait or cancel the order.We stopped ordering from this location for some time (a year or so) but eventually forgave them and started ordering from them again about a year later.Recently however (earlier this week), one of my online orders was quite late and I was reminded of what happened in the past, so I decided to call them to ensure they got the order, and I was greeted with a simple "hello?" when I called, I wasn't even sure I called the right number at this stage and had to confirm with them who they were and guide the call forward.I told them I was calling to check if they received my order as it had already been over an hour and they are just down the street from me. The woman on the phone was quick to say "your order is on the way, it should be there soon" even though I didn't tell her who I was or the order number and she was trying to end the call with me.I stopped her and tried to confirm what the order was and where it was headed and what she had didn't match my order at all. I gave her my order number and she said she'd have to take a look and call me back in 5 minutes.. I don't know why she would have to call me back for this but I agreed and ended the call.Several minutes later I received no call back so I decided to call them again and the same woman tells me she did not have time to look up the order and she was helping another customer, but she would look it up now and for sure call me back in 2 minutes.Over 10 minutes go by and I still do not receive a call back, so I call them again. The woman still hasn't looked up my order and said she is going to have to contact the driver... and I asked why does she need to call the driver? I just want to know if the order was even received, and that they should know if they even made the order before it even gets to a driver.She could not answer any of my questions and I had to call them back again and this time spoke with the driver. He looked up my order and could not find it, and stated it was a printing error on their end.I was pretty upset by this stage as the whole reason I had originally called was to avoid not getting my food due to a missed order and it took them over 30 minutes of me calling them back to even have them confirm that they did in fact not receive my order.My options? Wait for the food, no compensation or cancel the order. It had been nearly 2 hours since I originally placed the order at this point and I did not want to wait a 3rd, so I canceled it. I was told the manager would call me the next day to go over what had happened, however it's been several days and one has called me back.Their customer retention and inability to resolve issues when they have them is quite dreadful, I'm left not wanting to order from them again even though I do like their food.I don't care about a late or missed order, it isn't a big deal, but their total disregard to take any accountability for errors that are completely on their end as well as further exasperating the problem really makes me think negatively about this business.I'll still order from them however
Atmosphere: 3
Food: 5
Service: 1
Ordered a large pizza and wings did not get the wings or ranch that I’ve paid for 2/10 unfair.. will not order
Atmosphere: 1
Food: 2
Service: 1
Pizza was good, i got a vegetarian and the toppings were abundant. The jalapeño poppers however was a tactical assult on my poor mouth, no cheese or seasonings, just plain bread and jalapeños.... whoever thought of that idea needs a therapist. No healthy mind comes up with that.
Food: 3
Pizza was dry and old tasting even after they reheated it.
Atmosphere: 3
Food: 1
Service: 4
Very disappointing service.Ordered pizza at 655pm online. Prepaid. Was supposed to be delivered in approx 45 min. I called locally after 90 min. The restaurant advised the order was on the way and out for delivery. Tried the phone number on the website (toll free) and it was "not available from my area"???After 2 hours the pizza still not here. Local restaurant no longer answering the phone. Now 2h 30 min still no pizza..Buyer beware.
Food: 3
Service: 1
After calling to order pizza, they said you can only order that specific pizza online? I go online and you need to make an account. I make an account and it won't accept my address. Tried 3 different ways, then finally gave up. This is not how you get customers.
Service: 1
Restaurantji Recommends
I like the food, and the service is friendly. The food gets ready about as long as you expect from a pizza place 40-40 minutes, but I suggest if you are across town order, then nake your way there.
Food: 5
Service: 5
I ordered pizza 15 min ago and when i went to check they haven’t even started and i saw they are just taking but not making pizza and pizza also not perfectly baked
We picked up, and the atmosphere was great. Staff were laughing and joking, the pizza was ready fast, and it was fantastic. Prices are pretty good too.
Atmosphere: 5
Food: 5
Service: 5
Its absolutely ridiculous that your team made me place my order online while I'm standing directly in front of them in the store in order to not get charged more for the exact same pizza i ordered last time.
Service: 1
My favorite pizza. If you like thin crust, their thin crust is good. Also if you like lots of toppings their double toppings are really thick. Only the Balmoral store though, the Cumberland store is like a totally different franchise.
Food: 5
Service: 5