Gino's Pizza
$ • PizzaAbout Gino's Pizza & Spaghetti House
Gino's Pizza & Spaghetti House Reviews
119 ratings
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pizza’s good but i mean come on, it doesn’t take a genius to know not to put cheesecake in a thermal bag on top of a pizza.
Take out pizza. It was pretty good 👍
I ordered 2 of the 20x20 10 pizza catering combos for a celebration of life and it’s the only place I will be getting pizza from for any event from now on.
Not only did the pizza taste amazing, but the service was equally as great! When my Fiancé went to pick up the pizzas, he said everyone working was so appreciative and thanked him multiple times for placing such a big order with them, and while he was paying for the food, all the employees helped to bring the pizzas...read full review
Not only did the pizza taste amazing, but the service was equally as great! When my Fiancé went to pick up the pizzas, he said everyone working was so appreciative and thanked him multiple times for placing such a big order with them, and while he was paying for the food, all the employees helped to bring the pizzas...read full review
Hours
| Monday | 11:30AM - 12AM |
| Tuesday | 11:30AM - 12AM |
| Wednesday | 11:30AM - 12AM |
| Thursday | 11:30AM - 12AM |
| Friday | 11:30AM - 12AM |
| Saturday | 11:30AM - 12AM |
| Sunday | 11:30AM - 12AM |
Gino's Pizza, a popular pizza establishment located on Cumberland Street in Thunder Bay, has garnered mixed reviews from its customers. The restaurant is praised for its delectable pizza, with one reviewer describing the vegetarian pizza as having "abundant toppings." However, the establishment has also faced some challenges in delivering a consistently positive customer experience.
One customer recounts a frustrating incident where their online order was not received due to a "printing malfunction" on the restaurant's end. The customer was left disappointed by the lack of compensation or priority given to resolving the issue, leading them to refrain from ordering from the location for some time. This experience highlighted the restaurant's shortcomings in customer retention and its inability to effectively address and resolve problems.
Similarly, a more recent experience with a delayed order left the same customer feeling dissatisfied. Despite multiple attempts to confirm the status of the order, the customer faced a lack of clear communication and accountability from the staff, further exacerbating the issue. The customer was ultimately forced to cancel the order, feeling that the restaurant's disregard for resolving the problem had left a negative impression.
On a more positive note, another reviewer praised the friendly service and the timeliness of the food preparation, suggesting that customers should order in advance if they are located across town. However, the reviewer's experience with the jalapeño poppers was less than satisfactory, describing them as a "tactical assault" on their palate, with no cheese or seasoning to balance the heat.
Overall, Gino's Pizza seems to offer a mixed dining experience. While the pizza itself is well-received, the restaurant's customer service and ability to handle issues effectively appear to be areas that could use improvement, based on the reviews. Customers may want to consider the potential challenges in order fulfillment and communication when deciding whether to patronize this establishment.