The Keg Steakhouse + Bar - Thunder Bay

We were informed when we arrived that we would need to leave by 7:30 pm. Our reservation was for 5:00 pm. We thought that was inappropriate customer service. I would think that most parties are ready to leave by the 2 1/2 hr mark anyway and don't need to be told. Our table wasn't ready for 5:00 pm either. Other than that , our food was great , the waitress was awesome and the prices were reasonable.

Atmosphere: 4

Food: 4

Service: 4

it is very good food. It is very tasty food.

Atmosphere: 5

Food: 5

Service: 5

Evan… the waiter… what an absolute delight. Highly interactive.

Atmosphere: 5

Food: 5

Service: 5

Server was friendly. Food, for how expensive it is, is just ok. Got the Lobster roll, it was mid, fries were really good though

Atmosphere: 4

Food: 3

Service: 5

Had dinner at The Keg in Thunder Bay. My old fashioned was missing the cherry, not very good quality burboun and I felt it was very diluted but didnt want to spoil the vibe of the night at the very beginning. For starters, we ordered the mushrooms and calamari. The mushrooms—about five per plate—were rich, sharp, and indulgent with a creamy, cheesy topping. Calamari was crunchy and well-portioned, though the tentacle pieces were overly battered and clumped.
For the main, I went with The Keg’s signature New York steak, which includes a complimentary salad and side. I added jumbo shrimp and blue cheese crumbles. The shrimps were excellent—large size and perfectly cooked. Steak came medium as requested. However, I asked to swap the salad for a soup (same price), but the manager declined, which felt unnecessarily rigid for a premium restaurant. At this price point, and with the a premium dish, a bit of flexibility should be a given. The steak and lobster dish was fine.
Service was ok, however my coke was never refilled or asked if I want to refill. Also we felt rushed throughout the courses and it bcsme apparent near the two-hour mark—several prompts about dessert, splitting the bill, and whether we needed anything else came within a few minutes. Not ideal when the bill’s nearing $400. Hence my 4 stars (and I being kind here, I 'd give 3.5 but I wouldnt!).
The food was standard as you would expect from The Keg quality. I had much superior service in other The Keg branches. I may return—but hopefully next time with a more accommodating approach and less pressure to vacate the table.

Atmosphere: 4

Food: 4

Service: 4

My steak wasn't prepared as requested so I sent it back. The chef actually came to our table and apologized, and he was the one who brought my steak back out - as well as a new potato and veggies. It was raining when we left, and they had an employee at the door with an umbrella to walk us to your car.

Atmosphere: 5

Food: 4

Service: 5

Great food as expected from the Keg. Good service and nice atmosphere 👍

Atmosphere: 4

Food: 5

Service: 4

Great dine in

Atmosphere: 5

Food: 5

Service: 3

Delicious food and great service, only complaint is the corner booths are a little tight

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Lobster, Cheesecake

What a great experience! We've been to a number of Keg restaurants in our travels, and this one is definitely the cream of the crop. We were greeted and seated by a manager. Our server, Britto, was everything you could hope for and then some, and very knowledgeable on all the food and drink menu items, including seasonal specials. She clearly enjoys what she is doing, and it shows, making our dinner a fun and memorable event. Our food was perfectly prepared and served, prime rib and twice baked potato. We are leaving the area in a couple of days, or we'd be back. Thank you for making our evening special!

Atmosphere: 5

Food: 5

Service: 5

they gave me my food 10 mmins early great staff great food!

Atmosphere: 5

Food: 5

Service: 5

Great food and service

Atmosphere: 5

Food: 5

Service: 5

Had a celebration for 21 and received great service and the manager is fantastic I believe the his name was Richard. Our two servers were friendly and helpful. Really enjoyed our celebration. Thank you for a fantastic night.

Atmosphere: 5

Food: 5

Service: 5

Always the best, New York Striploin and giant shrimp. Done to perfection.

Atmosphere: 5

Food: 5

Service: 5

Great place. Good food. Posh atmosphere.

Atmosphere: 5

Food: 5

Service: 5