I stopped going to this Tim’s after I got treated like shit and double charged because I said “no thank you” to a smile cookie, but had to return this morning because I was running late. To no surprise even after they acknowledged in the drive through that I only wanted 1 double double they somehow came to the conclusion to charge me for 3?! And when I caught it and said something I only got refunded for 1 of the coffees.. I guess just another sign to make coffee at home
Atmosphere: 1
Service: 1
Michael BoschMcnabb
This tims is my favorite one in the whole city. I love how helpful the staff is and how they remember their customers orders. I barley have to say anything and they just know.
A huge shout out to Jessica and Lindsey. Bright smiles and amazing customer service. They really know how to treat their customers 😊
Atmosphere: 5
Food: 5
Service: 5
Bita Nejati
We were there today and I saw a guy couphing hard wandering around , going from one counter to another ,he had his belongings at one table and I guess wanted to order more .There were many elder customers sitting there and I don't think it's appropriate letting one sick person walking all over the place couphing on pretty much everything .Please kindly ask these people to leave next time ,flu season is coming and with a potential treat of covid hitting back, I myself don't feel comfortable being in such an environment.
Atmosphere: 1
Food: 5
Service: 5
naa free
I accidentally left my bag at this café, and the staff were incredibly helpful and honest. When I called, they had already kept it safe for me until I could pick it up. I’m so grateful for their kindness and professionalism. It’s rare to find such trustworthy service. Highly recommend this place not only for the coffee, but also for the wonderful people who work here!
Atmosphere: 5
Food: 5
Service: 5
Tor
Quite poor customer service. I had come here after work to stop for a quick drink, around 5-6pm, and it took 8+ minutes for my order to be taken. I had walked in, the drive through was empty. There was someone in the drive through area cleaning the area, and a person at the front counter right in front of me, also cleaning, and a person in the lobby cleaning. I had watched 3-4 cars come through the drivethrough, have their order taken and served, not busy at all while I waited for someone to take my order. After waiting so long, I started to download the app to see if I could order online just so I didn’t waste my time going in there and hoping for my order to be taken, which was then when someone finally took my order.
The thing is, in the morning the service is wonderful. I’ve been through the drive through in the morning and the service is always correct and quick, going as fast as possible. Honestly, will not order here anytime after the morning again.
Atmosphere: 2
Food: 4
Service: 1
Swagat Padhiary
Crap Hortons.
Atmosphere: 1
Food: 1
Service: 1
Jeremiah Deleon
the food was great. they treated me very well at the counter. and the atmosphere was comfy
Atmosphere: 5
Food: 5
Service: 5
Bethany Lister
The staff here is truly amazing, kind, friendly, and quick
Service: 5
Abigail Girardin
Your average local tims. Lovely, atmosphere pretty accessible an awesome variety of foods and drinks. However there's a dirty table here and there it's fairly tidy with clean washrooms and fast service.
Atmosphere: 5
Food: 4
Service: 5
Jodie Frenette
I like the way the staff are, how they treat people, no matter who they are dealing with. They are great
I love this store. I find the evening staff very friendly and kind. Always smiling and pleasant. The store is always clean and tidy.Brenda and Laurie always have our coffee ready when they see us come in.
Atmosphere: 5
Food: 5
Service: 5
Darren W
Best Tim Hortons in town! Monday-Friday crew are #1
Atmosphere: 5
Food: 4
Service: 5
Nicholas Matthews
Very cheap workers. Couldn't even fill my cup of wedges. Prolly eating up good at the back by her image.
Lindsey
This is the BEST Tim Hortons in Thunder Bay. Great & speedy service. The staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
patel dhrumil
Great food we got herb and garlic pastry, rice bowl and potato wedges all of them are freshly cooked and staff is super friendly and welcoming and hard working. Kudos to the team.
I stopped going to this Tim’s after I got treated like shit and double charged because I said “no thank you” to a smile cookie, but had to return this morning because I was running late. To no surprise even after they acknowledged in the drive through that I only wanted 1 double double they somehow came to the conclusion to charge me for 3?! And when I caught it and said something I only got refunded for 1 of the coffees.. I guess just another sign to make coffee at home
Atmosphere: 1
Service: 1
This tims is my favorite one in the whole city. I love how helpful the staff is and how they remember their customers orders. I barley have to say anything and they just know.
A huge shout out to Jessica and Lindsey. Bright smiles and amazing customer service. They really know how to treat their customers 😊
Atmosphere: 5
Food: 5
Service: 5
We were there today and I saw a guy couphing hard wandering around , going from one counter to another ,he had his belongings at one table and I guess wanted to order more .There were many elder customers sitting there and I don't think it's appropriate letting one sick person walking all over the place couphing on pretty much everything .Please kindly ask these people to leave next time ,flu season is coming and with a potential treat of covid hitting back, I myself don't feel comfortable being in such an environment.
Atmosphere: 1
Food: 5
Service: 5
I accidentally left my bag at this café, and the staff were incredibly helpful and honest. When I called, they had already kept it safe for me until I could pick it up. I’m so grateful for their kindness and professionalism. It’s rare to find such trustworthy service. Highly recommend this place not only for the coffee, but also for the wonderful people who work here!
Atmosphere: 5
Food: 5
Service: 5
Quite poor customer service. I had come here after work to stop for a quick drink, around 5-6pm, and it took 8+ minutes for my order to be taken. I had walked in, the drive through was empty. There was someone in the drive through area cleaning the area, and a person at the front counter right in front of me, also cleaning, and a person in the lobby cleaning. I had watched 3-4 cars come through the drivethrough, have their order taken and served, not busy at all while I waited for someone to take my order. After waiting so long, I started to download the app to see if I could order online just so I didn’t waste my time going in there and hoping for my order to be taken, which was then when someone finally took my order.
The thing is, in the morning the service is wonderful. I’ve been through the drive through in the morning and the service is always correct and quick, going as fast as possible. Honestly, will not order here anytime after the morning again.
Atmosphere: 2
Food: 4
Service: 1
Crap Hortons.
Atmosphere: 1
Food: 1
Service: 1
the food was great. they treated me very well at the counter. and the atmosphere was comfy
Atmosphere: 5
Food: 5
Service: 5
The staff here is truly amazing, kind, friendly, and quick
Service: 5
Your average local tims. Lovely, atmosphere pretty accessible an awesome variety of foods and drinks. However there's a dirty table here and there it's fairly tidy with clean washrooms and fast service.
Atmosphere: 5
Food: 4
Service: 5
I like the way the staff are, how they treat people, no matter who they are dealing with. They are great
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I love this store. I find the evening staff very friendly and kind. Always smiling and pleasant. The store is always clean and tidy.Brenda and Laurie always have our coffee ready when they see us come in.
Atmosphere: 5
Food: 5
Service: 5
Best Tim Hortons in town! Monday-Friday crew are #1
Atmosphere: 5
Food: 4
Service: 5
Very cheap workers. Couldn't even fill my cup of wedges. Prolly eating up good at the back by her image.
This is the BEST Tim Hortons in Thunder Bay. Great & speedy service. The staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Great food we got herb and garlic pastry, rice bowl and potato wedges all of them are freshly cooked and staff is super friendly and welcoming and hard working. Kudos to the team.
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